Coolray Heating & Air Conditioning

George M.

Set up an appointment and they no called no showed. I gave them a few hours pass the timeline just in case. No call or message. When I called to cancel the dispatcher offered no reason as to why they never showed.

Scott H.

This should be zero stars. I set up a Saturday, May 18, 2024 A/C tuneup appointment ONE MONTH IN ADVANCE (April!) via Home Depot because my mom has late stage severe vascular dementia and I'm her caregiver in another state. Coolray sent a reminder text on Friday, May 17, yet nobody showed up on Saturday, May 18. Stuff happens, there are emergencies- I completely understand. Nobody called, and nobody responded to my text. it's not ok to treat customers this way. In the future - when I do need a repair, or to replace my HVAC system entirely - why would I opt for a company that couldn't communicate about a tuneup appointment? The tuneup appointment is where a company like this forges a relationship. Do yourself a favor - and find another company. They don't value their customers' time.

Whitney Y.

Quick, friendly, & reliable! Coolray is my go to for all things HVAC, Plumbing, & Electrical! Thanks Coolray

Lynn R.

This company is a sub-par business with no concern for your time or answers to your AC/Heating needs. They called us as a service provider for a big box store and scheduled to be at the location at 9am and then called minutes before to say they wouldn't be there until 11 am, only to call again and say they would still be late. Then proceeded to tell us that they will not install items from the big box store even though they are service-installation providers for them. They gave us a ridiculously high estimate without coming out to look at the area. Unprofessional, rude, and should be out of business. Beware!!!

Suzanne J.

We scheduled an appt but they never showed up, and didn't answer my message to see if they were still coming. Never heard anything from them, even after 2 days.

Leah H.

AC went out and from start to finish, we were blown away with the service. We couldn't have asked for a better experience. Everyone was really great! words can't express how great this experience was considering the circumstance. Brad, Ted, Alexander, Joshua, Braden, and Tyler are the best!!!! Definitely would highly recommend.

A L.

First off the arrogance of 'service' person was so unnecessary, brought a kid to 'diagnose ' , diagnosis was incorrect ! Told needed new sump pump ( not the barrel or sleeve) to the tune of $2000. Called elsewhere & correct diagnosis was float switch which could have been repaired for way way less but decided to go new due to age of my old pump to the tune of $600. - coolrays could not 'break down' their crazy price of 2k for a job that would take less than 30 mins & told me it was a pump made in USA by Liberty ( Home Depot has the exact pump for 380.) ! The 'service' person didn't care that i knew that price was so inflated & told me if you don't like the price I don't know what to tell ya - replace it or don't , laughed & got in his truck with kid in tow & left ! I used a company that did it for $600... unit made in USA , cast iron ! I would not rec this business !

C M.

Way, way overpriced. Tech came out to give me an estimate to install an outlet on my kitchen island. The kitchen island already had one outlet on one end of it, and I wished to install another outlet on the other end due to it having a larger food prep area and it would be more convenient to plug in a blender or Cuisinart in this area. My kitchen island is about 10-12 feet in length and there is already an outlet directly under the kitchen sink (sits in middle of the island) for the disposal which they would be able to tap into and then run the new wire for the new outlet about 6 feet for the new outlet. I have a real estate business in another state, and use various vendors (electricians, plumbers, roofers, landscapers, etc) monthly so I have a pretty decent idea what a fair price is for a job. I figured the install of the outlet would be a 45 minute to 1 hour job max: tap into the existing outlet, run 5-6 feet of new wire, cut a hole through the interior island wall, cut a hole in the side of the kitchen island, install the outlet box, and install the outlet, pretty simple job. Coolray quoted me approximately $450.00! The quote was actually laughable. I currently pay licensed, bonded and insured electricians $100.00 an hour for work in my business I mentioned earlier. Coolray's price would have amounted to approximately $400/hour, basically the same amount I pay my attorney for legal guidance. I called another electrician (licensed, bonded, and insured) and he did the job in 50 mins for $110.00. I live in a nice area and it's been my experience that vendors have different prices based upon the zip code they are quoting the job, I don't know if Coolray bid it higher due to where I live or if the quote was there normal pricing, but as mentioned above, there quote was laughable.
I definitely would advise people to shop around before using Coolray.

Grayson H.

Coolray repaired the electrical pole on my house after storm damage. When they quoted me a price, it seemed high but I agreed and asked for an itemized receipt under the impression that my insurance company would cover it. The invoice I received had a single line item for the total repair cost. Naturally, the insurance company wants an itemized receipt before paying the steep price.

I called and requested an itemized receipt and was assured that I would receive it. I also sent an email via their online form requesting the same. Now nearly three months later, I have heard nothing and can only assume I was lied to in order to agree to the job.

I cannot recommend Coolray. Go with someone else, even if it takes a little longer.

Robby F.

I don't usually take time to review companies, but sometimes service is so special, you just have to take a minute to give them a shout-out. Such is the case in my recent interaction with Coolray Heating, Cooling, Plumbing & Electrical in Nashville. You could say they went the extra mile, but it was more like five miles. I mean, sure their website lists stuff like a 10-year warranty, same day service, and a 100% guarantee, but that's just the beginning. Because they not only do excellent work on the equipment, they also do excellent work on the customer. Treating you with respect, integrity, and most of all, honesty. Really, as a senior citizen, this company feels like a throwback to times when everything is above board and above average. Coolray's President even stepped in to lend a hand by helping with my rather stubborn home warranty company. Give Coolray a chance and you'll end up saying what I did, ""Cool!""