Coolray Heating & Air Conditioning

Jeffrey W.

Hot water heater pressure relief valve leak $3500 scam. Guy was obviously fishing for money,

Lynne P.

I have always been impressed with the professionalism and knowledge of everyone connected with Cool Ray H&A. It may cost a little more but I always have a picture of the Tech coming to my house and they have repaired quickly the issues I have had from plumbing to electrical to the HVAC. While suggestions are made as to what repairs are needed there is no pressure and an estimate of the work is always given before the work is done. The cleanup is good and I am glad to be a member of the Cool Ray family.

Ashley M.

Coolray did an amazing job!! Their technicians are always on top of it and willing to help. I'm looking forward to making Coolray my go to provider for hvac, plumbing, and electrical! I love their maintenance plan too! Amazing value! Thanks, Coolray!

George M.

Set up an appointment and they no called no showed. I gave them a few hours pass the timeline just in case. No call or message. When I called to cancel the dispatcher offered no reason as to why they never showed.

Scott H.

This should be zero stars. I set up a Saturday, May 18, 2024 A/C tuneup appointment ONE MONTH IN ADVANCE (April!) via Home Depot because my mom has late stage severe vascular dementia and I'm her caregiver in another state. Coolray sent a reminder text on Friday, May 17, yet nobody showed up on Saturday, May 18. Stuff happens, there are emergencies- I completely understand. Nobody called, and nobody responded to my text. it's not ok to treat customers this way. In the future - when I do need a repair, or to replace my HVAC system entirely - why would I opt for a company that couldn't communicate about a tuneup appointment? The tuneup appointment is where a company like this forges a relationship. Do yourself a favor - and find another company. They don't value their customers' time.

Whitney Y.

Quick, friendly, & reliable! Coolray is my go to for all things HVAC, Plumbing, & Electrical! Thanks Coolray

Lynn R.

This company is a sub-par business with no concern for your time or answers to your AC/Heating needs. They called us as a service provider for a big box store and scheduled to be at the location at 9am and then called minutes before to say they wouldn't be there until 11 am, only to call again and say they would still be late. Then proceeded to tell us that they will not install items from the big box store even though they are service-installation providers for them. They gave us a ridiculously high estimate without coming out to look at the area. Unprofessional, rude, and should be out of business. Beware!!!

Suzanne J.

We scheduled an appt but they never showed up, and didn't answer my message to see if they were still coming. Never heard anything from them, even after 2 days.

Leah H.

AC went out and from start to finish, we were blown away with the service. We couldn't have asked for a better experience. Everyone was really great! words can't express how great this experience was considering the circumstance. Brad, Ted, Alexander, Joshua, Braden, and Tyler are the best!!!! Definitely would highly recommend.

A L.

First off the arrogance of 'service' person was so unnecessary, brought a kid to 'diagnose ' , diagnosis was incorrect ! Told needed new sump pump ( not the barrel or sleeve) to the tune of $2000. Called elsewhere & correct diagnosis was float switch which could have been repaired for way way less but decided to go new due to age of my old pump to the tune of $600. - coolrays could not 'break down' their crazy price of 2k for a job that would take less than 30 mins & told me it was a pump made in USA by Liberty ( Home Depot has the exact pump for 380.) ! The 'service' person didn't care that i knew that price was so inflated & told me if you don't like the price I don't know what to tell ya - replace it or don't , laughed & got in his truck with kid in tow & left ! I used a company that did it for $600... unit made in USA , cast iron ! I would not rec this business !