Coolray Heating & Air Conditioning

Celeste H.

Called to make a payment on my dads account and was then told that my his agreement expired in Feb 2022. I called in June (they said they spoke to my mom, who has been passed away since 2018) to see when payment could be made and when service was due and I was told around the fall 2023. Was told that the agreement cost had gone up to 230.00 for the year. I mentioned that my dad doesn't do the bills nor does he receive emails. The only emails received from Coolrays were advertisement saying """" we missed you""""! The customer service apologized and had me speak to Michelle who was the manager but I was told they could adjust bill to $197.10 for the year but the price next year will increase. She did adjust my dad's contact information to contact me in the future but I'm ok with the call but not extremely happy about communication.

Cynthia R.

This is the best hvac service company I have ever dealt with. Same day service and Glenn the installation technician fixed my problem after 4 other companies could not figure it out. I highly reccomend them to keep your hvac system working flawlessly.

Cathy P.

Absolute worst. They called me on day of install and told me unit was broken. to this day - months later - I still have a broken unit. Today Daniel could not even find my record of install. I've been unable to get call back from customer service. Go elsewhere.

TT T.

Our Coolray HVAC system has been useless since it was installed 8-30-22. We have had numerous service calls to try and resolve the issues, to no avail. Last week, we requested to utilize Coolray's two-year money-back guarantee via an email contact with President Tim Smith. We asked for a replacement system or for Coolray to remove the system and return our money so we can purchase a new system. No one has responded to our request. This system is less than one year old. To be perfectly frank, our experience has been that once the system was installed and paid for, Coolray had no interest in our complaints or concerns. We do NOT recommend Coolray.

Jim W.

We had a leaking drain pan caused by overflow of water from our AC unit. We happened to be in Home Depot and a stand was set up for a discounted AC service from Coolray Heating and Air Conditioning. We have used Home Depot service contracts many times in the past and felt great about using anyone they partnered with. We signed up for the service at the stand and waited for a call to schedule, which never came. After several days we had to call Coolray to schedule. They claimed they didn't have any record of us signing up for service at Home Depot's stand. We went ahead and scheduled. The service technician was friendly and thought the system might be clogged. He recommended unclogging the drain lines which would cost $200+. Seemed overpriced but we needed it fixed. Once he said he unclogged the drain, he said the drip pan sensor and pump needed to be replaced, another $600+. We had no choice but to get the work done to stop the overflow problem. I later looked up the sensor and pump which combined was below $100 on amazon. $500+ labor cost? ridiculous! After the work was done and $900+ later, we were at least happy there was no more overflow problem. But within two days the overflow was back. We called for the technician to return, At that time he claimed we had freezing in the units and we would need to install a freezing sensor in both units which was more $$$$$. I looked at yelp and read some of the reviews stating Coolray up charges all the time. The technician also stated the installation of the AC units were done incorrectly and we should consider redoing it all. We told him no thanks, we would be getting a second opinion. The same day we had someone come for a second opinion with 30 years experience. He said it sounds like you just need the drain cleared and likely clogged. We told him we paid to have the drain unclogged. He cut into the drain line and found a massive clog that was causing the backup. He cleaned it and charged $95. He also said there is no indication you system is freezing. It would have shut off automatically if it was freezing up. He also stated he has not put in a freezing sensor in 30 years of doing the work. They are not necessary since there is an auto shut off if it freezes. He also said our system was installed properly and Coolray is ridiculous for telling us it wasn't. I sent an email to the President of Coolray explaining our situation. It was the customer service manager who responded to my email. She totally dismissed the situation insinuating the technician did nothing wrong. Terrible customer service. I would completely avoid using this company for anything as they are incompetent, untrustworthy dishonest and no customer service of any kind.

Tricia L.

My daughter was told she needed to replace the evaporator and condensing units, even though the condensing unit was just replaced last year. They said they could not just do the evaporator unit. They tried to charge her $200 a pound for refrigerant. I work for a commercial HVAC company and that price is outrageous! Refrigerant costs are high, but that is over the top. My company checked into their stating she couldn't replace just the evaporator and that is totally untrue. There may be cases where this is true, but not in hers. They either don't know what they are talking about or they are trying to rip her off. Don't trust this company!!!!

K F.

STAY AWAY!! We scheduled this company to come out and fix our thermostat, which even though it was giving us a message stating that it was having a communication issue with our outdoor unit, the system was still working and we still had a cool house. By the time the technician Hasan left, a coil in our system had 'somehow' exploded and we were told it would be in excess of $4000 to replace the coil or upward of $15,000 to replace the entire system. Something the technician did to our system caused this coil to explode while he was here and inside the unit. They left us with a broken system that will cost thousands of dollars to fix or replace, which is unacceptable and unprofessional and we are infuriated. This situation was so bad, that a supervisor was sent out and neither the supervisor, Derrick, nor the original technician could tell us how our system suddenly exploded upon their arrival. We have been given no satisfactory explanation as to how this would occur, and why it suddenly occurred while the technician was inside the unit. It's absolutely ridiculous and one of the worst experiences we have ever had with a home repair service. We will immediately contact Carrier, whom I am sure will tell us that there is no circumstance under which one of their copper coils in a unit would explode without some sort of interference or human error and we will never use Cool Ray again.

Sheryl K.

I am so impressed with Coolray! My last system was a Lennox and starting having issues after 8 years. I was full of questions and our sales consultant, Derrick went above and beyond to calmly go over everything in detail. Of all the companies that I interviewed, he spent the most time checking out our system, including the duct work. Still, selling an entirely new system is one thing, how was the execution. FANTASTIC! David & Robert had to remove the entire system before starting over. The new system took all day and there were adjustments and a few unknowns that came up. The team worked flawlessly together and didn't made a big deal about it. The price that was quoted never changed. I strongly recommend Coolray. They have truly earned my business for life!

Robert S.

We bought a new Carrier HVAC system from Coolray two months ago. Unfortunately, it has never worked as advertised. Our house has overheated every day (up to 79 and 80 degrees) with the new system. Three different repairmen have been here and have not fixed it. One time a part was frozen and had to be replaced (why was the part in a new system frozen?) Another time the unit needed more Freon (why would a new unit be short of Freon within two months?) Today the repairman said the compressor will not start and a replacement needs to be ordered and then installed. It is now 80 degrees inside the house!! We are not happy with this lemon Carrier HVAC system!! All of the repairmen have been very polite, but they have not fixed the lemon Carrier HVAC system. We want a new HVAC System that will work as advertised!

Chet B.

Had annual HVAC maintenance agreement with Coolray for years. Tried to schedule the A/C maintenance on our two systems - called in June and was told they had no openings until mid-August. However the web site showed available openings in two days so I scheduled an appointment. The morning of the appointment Coolray called to cancel and reschedule, so we rescheduled for a couple of days later. But Coolray canceled that appointment the morning it was scheduled. They had our money but would not deliver the service so we had to call another HVAC company. We are done with Coolray/Mr Plumber/Britebox Electrical.