Coolray Heating & Air Conditioning

S C.

We fell for a great sales rep and paid premium for a Carrier unit. Wanted to make sure we avoided a no name brand on our AC unit for reliability and to avoid problems in the near future. Instead, we paid for the Carrier, but Coolray did such an awful install that we are paying for problems on the new unit anyway. We called them around 6 times the first summer. First time, their tech told us it wasn't installed right. Each time after, it was one issue after another. Fast forward to the next May. Once again it started warming up, it wasn't cooling right. Called Coolray again. I mentioned this shouldn't be happening and asked if they istalled a bad unit, because this shouldn't be happening on a new unit. They did """"tests"""" and determined it was a refrigerant leak in an existing line. Wanted to charge me $1500 to run a new line on the exterior of my home. I got a second opinion and the leaks were in the attic and outside by the unit (both were from the terrible welding from the install ). We are still having problems from our new unit, due to installation problems. Do not use this company! We will never let them in our home again.

Alan L.

10+ years of using Coolray and I have finally decided to no longer recommend them.. The techs that come out to your place are great, so I do not want to take away from them and the work they do.. I felt like the communication was very disorganized from tech to sales.. And I would highly recommend shopping around on pricing..

Kavitha R.

This is the worst experience. My upstairs unit was not cooling as much as it should so I called this company. They said there was a leak and I needed to replace the unit. The guys came and put the new unit to downstairs instead of upstairs. After I told them they changed the wrong unit they took my working unit with them and said they'll come back in the morning to fix their mistake. Now the upstairs unit that was not cooling like it should doesn't cool at all. I left a message for the vp of sales to call me and he ignored my message even though he said I could call anytime if any problems. I want my money back and my units back the way they were. It's 95 degrees upstairs and I have a newborn!!! For $7k is this the bullshit this useless company gives?

Ernie R.

i had a very expensive complete hvac system installed by coolray. on 22 july, my wifi thermostats were off, no power. i called for a service call under the 10 year parts and labor warranty. the answering service scheduled an appointment for 23 (2018)july after 4pm. they assured me it would be no charge. while at work, i received a call from coolray and was advised i had to purchase a $179.00 per year (x 10 =$1,790.00) to maintain the warranty. (purchased from home depot sold and installed by coolray). when i arrived home early. my house was cool, my thermostat was on and working. i called coolray to tell them that i was home early and that i had purchased the service contract. i asked if the serviceman could come anytime. the very rude lady told me there would be a $79.00 service call, that was before i told her the thermostat was back on. when i told her it came back on she said that i had to pay the service fee and that she would cancel my service contract. i said that wasn't the issue, i asked if their installer programmed my thermostat on his cell phone and turned it off so i would have to call in for a service call. she then went on this non stop tirade about cancelling my contract and i couldn't get a word in so i finally had to yell into the phone, please stop! she hung up on me, i called back, she hung up on me again, after the 3rd time calling and being hung up on, i gave up. the serviceman never called or came over. my take on the entire incident is, somehow my thermostat was turned off via bluetooth. i did not or even would know how to program my phone to operate my thermostat and working in the electrical field for 52 years, i tested the power to the stats and had power to the device. i wanted the serviceman to explain how that could happen, but unfortnatly he never showed up. coolray is on my scam alert list until the owner calls me and explains to me what happend and proves my deduction wrong.

Steve V.

So I call Cool Ray to fix an AC problem, as usual these guys know their stuff. Granted it was an expensive fix, but when Coolray has to fix a problem that the original contractor screwed up well. The Tech shows me what the contractor did wrong, and proposes a fix I can live with. For the amount of time it took for him to re-build, it was certainly worth the extra $

Analia B.

Worse experience ever.. we hired them to replace an AC that was working, so they would fix the one that wasn't working... and that they included for free. Long story short, the upstairs AC still doesn't work, and they are asking us additional $1.2k to fix it (even when the unit is still under waranty). I guess for them it is ok to promise you a good service when they want your business, and to let you hanging once you pay them. Don't call them If you value your comfort, and your money, and good customer service,

Amanda M.

I haven't even had my appointment yet, and typically they are on the ball with things. Not so much this time. It's 90 degrees outside, 86 in my house, I have two kids and 4 animals. My ac not working at all isn't a priority to them. An appointment was made this morning (7/13) but they aren't coming till tomorrow (7/14) afternoon. How ridiculous. If i didn't have to use y'all, I probably wouldn't.

Deanna W.

Buyer beware! Our A/C system went down and they were able to come out the following day to fix our unit. It was a capacitor that was the issue and they replaced that during the service call. The unit works great now and for that we are grateful. However, the issue came when we looked at the bill and discovered that they charged us for the service call along with the parts they serviced. Thinking it was an oversight on the company we called and were advised that there was not an oversight and that the charges were correct, but for our time they were going to refund us half of the service call. As of today I still do not have a refund and know that if my future calls for a A/C company I will not be using this company. Just saddened that they are not a reputable company. Just beware.

Bill E.

Coolray has serviced the HVAC at my 93-year-old father-in-law's house for years (under a semi-annual inspection agreement). For the most part no problems. They did the semi-annual inspection on Monday and said even though it is an older unit, it is still in good condition. But the technician did recommend buying a more expensive maintenance plan. No one was home on Tuesday, but on returning Wednesday the AC didn't work. My wife called them on Wednesday they said they would get out there on Thursday. My wife went over to house early Thursday morning to meet them. At noon she called to check the status and was told they were coming. Mid afternoon the same conversation. Finally late afternoon they called and said my father-in-law really should consider the expensive maintenance agreement. In the mean time I went over to the house to wait with my wife. When I got there it was over 90 degrees in the house. I asked if anyone had checked the compressor. She said no. I went outside to check to see if had frozen up only to discover that the incompetent or dishonest technician had pulled the breaker out of the box and left it sitting on top of the box. I'm assuming he is either totally unreliable or he thought a 93-year-old man wouldn't be able to walk outside to the breaker box. Ordinarily I would consider this incident to just be stupidity on the part of the technician, but since they kept pushing the more expensive agreement I'm not convinced it wasn't a scheme to defraud an elderly homeowner. WILL NEVER USE THEM AGAIN. By they finally called to say they were on their way out my wife told them what had happened. They never apologized for their actions.

Kerrie D.

Terrible experience. Couldn't get the new unit to run after 15 hours at my house. Then to top it off, one guy backed into my brand new car and damaged it. I am beside myself. So upset, and hotter than before.