Coolray Heating & Air Conditioning

Sandy G.

Our upstairs air conditioning stopped working AGAIN this year. We purchased from Reliable Air Conditioning, two new HVAC systems for our 2-story house, about 7 years ago, replacing all of the ductwork as well. The upstairs unit has broken every single summer since installing it. Reliable decided to replace the new unit with another new unit after the third year. We went at least two weeks with no upstairs AC, the thermostat reached 89 degrees in our bedroom. All of our bedrooms are upstairs, this was a nightmare every single summer. I gave up on Reliable this year when our AC broke again and I tried Coolray. What a difference!!! They actually show up when they say they will, they call if they're running even 5-10 minutes late. That's remarkable to me, Reliable AC people often wouldn't even show up on the day they were supposed to. Everything was a hassle with them. Our Coolray technician Kun, was PHENOMENAL. Super knowledgeable, friendly, and he worked fast. He didn't try to sell me a bunch of services, he showed me exactly what happened so I can troubleshoot myself should the need arise. Excellent customer service. I called them yesterday and my AC is working today, costing about $200. to flush the clogged pipes in our attic and outside, and other general maintenance work. Money well spent. I highly recommend this company!

Alice B.

We have a Service Agreement on 2 HVAC units. We trust the Technician, Gary Campbell who checks and services our systems twice a year, He has saved our units by catching a problem early and suggested a minor repair. Trust Coolray and their Skilled Technicians.

Julie D.

One of our AC units went out with a stretch of 90+ degree days coming. Coolray was here within hours of my call and resolved the problem. Cedric, our technician, was knowledgeable and courteous. I would highly recommend Coolray to anyone in need of a fast response and high-quality service.

Lizie H.

I do NOT recommend this company. They try to come hours ahead of when scheduled, then refuse to do simple job because they insist there is a fourth air con unit that they can't locate (there are only 3 units). Second guy goes out and can't find the place so he leaves. Schedule a 3rd time and after scheduling they called and canceling saying they 'felt uncomfortable in the area'. Total BS - the area is not sketchy. I will never use them again!

Joe M.

I have been with CoolRay since 2008. I just spent over $20,000 for 2 new HVAC Carrier units in my home on December 2020. Since then, my upstairs a/c unit has already had two major repairs to it, in just its first two springs. Likewise, my lower-level unit heat has also required repair this past April. Again, these units are barely over two years old, and are Carrier units. This simply should not be. I also had many similar breakdowns with my lower unit that I had purchased from CoolRay from 2008 until purchase of these units in 2020.

Pat S.

Horrible company. I met one of their consultants at a Home Depot and agreed to get a service Tune up. I needed one of my units checked at the time anyway as it was blowing cool air (in the winter). The technician, I and others believe, cut wires (I have pictures) he was not supposed to have cut, ultimately killing my board. Nothing blows out now. In addition, he serviced a second unit and my second unit now sounds horrible. It sounds that way only after he worked on that unit. I will never ever recommend using them.

Mark T.

Run from these folks. They are criminal. They try to charge for repairs that aren't required. Tried to charge me $650 for work that was t required.

Wendy L.

Terrible. 10 techs ,$5000+ and our HVAC still doesn't work . Every time they come they actually break something else. Do yourself a favor and use any other HVAC company .

Judith P.

We had our HVAC unit installed for 6 years now & it has NEVER WORKED CORRECTLY!! We have paid hundreds of dollars for their yearly maintenance agreements, thinking this will help with our problems & the service people come out & say they wi send someone else out to fix the problem, but it never get fixed!! The temperature difference d in our rooms downstairs & upstairs varies from 10-20 degrees!! I have left messages for the """"head"""" of the company with NO RESPONSE! Now they want me to spend thousands more to fix a system that has NEVER WORKED!! Oh yes, I am supposed to have a lifetime warranty as well! Run when you see Coolray coming!!

Dawn S.

Coolray coolray coolray, this is my second review of Coolray. Yes there have been more visits between this and my last review. This time I had to leave a review. I was ordered a new thermostat for the $10,000 unit that was """"supposed"""" to be the top of the line that had been retouched, reviewed, reconfigured and damn near replaced all within a 4 year period with no less than 15-20 service calls in between. One of the service call guys even tried to sell me a $3000 upgrade! I will say that the customer service dept did reimburse me for one night out of several that I did have to stay at a hotel because the unit stopped working. Back to the thermostat. It took three weeks to get it installed. The first appt they cancelled because the guy had the wrong part. The 2nd appt was cancelled because they guy forgot the part. The third guy showed up installed the part and he set it up for me. When nightfall came and the temperature dropped to the 30's guess what did not come on? My unit. He must forgotten to double check himself. He never tested the unit/thermostat to make sure they would operate together. So we had to sleep in a frigid house with no heat. I was not going to go pay through the nose to get a hotel room. They are supposed to be here today to """"fix"""" it. When I say I'm tired of this Carrier unit installed by Coolray bought and paid for through Home Depot. Somebody dropped the ball on this entire process and it certainly was not me. I think the initial install was all wrong and they have not been able to correct it. The customer service ladies are epic and always try to get someone out quickly.