Cool Today

Harry W.

My wife discovered wet carpet in the guest bedroom just outside of where our A/C air handler is housed in the wall. This had happened before and obviously was due to the condensation drain being clogged at some point. A cursory check of the outside drain pipe did not fix the problem so I went online to COOL TODAY and requested a Tune-Up on each of our 2 A/C units (as website itemized the Tune-Up including cleaning out the condensation drain.) The Service Rep - or Repairman - showed up as scheduled. When I told him the problem he explained that his trip was a Service Call with a standard charge of $89, and if I wanted the units Tuned Up it would be an additional $89 each. I explained that the Tune-Up is what I requested in setting up the appointment online, but that did not matter. I told him to go ahead with the Tune-Ups. He requested to do an outside check and returned informing me that the units were UNSERVICEABLE. The explanation was that my units were rather old (22 years old) and the Freon/coolant that it uses is no longer available (or """"legal"""", don't remember the reason). I was told this same """"story"""" 23 years ago when my previous A/C units needed servicing. I had to find an A/C repairman who did not sell new units to fix it then. AND, this time, I called my wife's nephew - who is an automobile mechanic - to come over and check the condensation drain (as at 84 I can no longer do it myself). He did and corrected the problem, and my unit is cooling just fine in this the hottest summer on record. (It's true when they say, """"It's hard to stop a Trane"""".) Sure it is 22 years old but it has run those years like a top, and the nephew """"serviced"""" it. So, COOL TODAY may deem your older unit """"unserviceable"""" and not attempt a repair.

Rob W.

This company is a total, 100% joke. They install a new unit and disregard standards for sizing. They send 3 techs as follow up and they all parrot the same story. Now they lost the order to replace the unit with the correct size unit. I hope I don't dispute the charge on my credit card, I'd hate to end up across from the with a judge. I'd hate to have the truth be known and read into public record. Stay away or be prepared to suffer at the hands of idiots!

Greg N.

Cool Today came out (Gabe) was the technician. Nice young man. But all he wanted to do is sell me on upgrades and a new system. My unit is just under 8 years old. He tells me they last 8-12 years. Time to start thinking about a new system. Service was mediocre. Seems to be all about the money. System still isn't working properly...

Bill L.

NOT Cool Today. This business attempts to prey on unsuspecting homeowners. We had a maintenance plan and every time they came they found something new that needed repair an expansive repair. The $50 thermostat cost us $500 to replace for example. The final straw was when we needed the drain line repaired they quoted $1,200. However the service guy said it wasn't worth it and scheduled an appointment with a sales guy for a quote to replace the inside unit, outside unit and all duct work (EXPENSIVE). The system is only 6 years old and should have years of life left. Instead we went to a competitor and paid $500 to completely redo the drain line and add fluid to continue to break up the algae. It's our impression that their service people are really the first level of their sales force, which is trained to extract as much money from customers as possible, not to provide the appropriate service for the job at hand. If you don't like feeling ripped off I'd go elsewhere. We have.

J D.

Total rip off. Needed ac capacitor so would only complete job 400.00 if you purchased service agreement for 199 plus 199 + 400.00 what a joke paid service call sent them packing . Don't be conned by their pretty trucks and uniforms how did they get those hmmm???

Debra B.

The company does not follow through with scheduled appointments. Twice I have been scheduled and no one shows up! Poor company service. Please stay away and use someone else! All you get when you call is excuses. NO SHOW cost me a lot of money with my Home Watch person!!!! Also never sign a maintenance control with them!

Lee P.

Our Comfort Advisor Ana was amazing. She was informative and very nice. Installers Carlton and Rico were great. Very professional and had a great attention to detail. They left the area better than they found it. I highly recommend this company!

Tracey T.

Caesar came to install a $1k chandelier. He broke our light bulbs from mishandling while installing and claimed that their company will take care of it. Caesar even reached out to his manager and gave us a number to call. We called the manager immediately and he never picked up. The management never reached back out to us for the damages and the loss was never compensated. We have reciepts and photos of the damage. We do not recommend utilizing them! They will break your things and will not do anything about it!

Mandy G.

We had our ac serviced on Wednesday. We were told by Samuel Arias that there was work that needed done but I TRIED TO EXPLAIN TO HIM THAT I HAD TO TALK to my wife 1st as the bill was going to be$650. Samuel kept telling me that the ac could stop if we don't get the repairs done. He WOULD NOT STOP YELLING AT ME!! He then went outside and drained the gas out so the system would fail. I had a new company come out this morning and problem was fixed for 1/4 of the cost Cool today wanted!!! VERY UNHAPPY! Cancelled contract!! Samuel should be FIRED!!

Victoria C.

Thomas was our technician. He provided us with a couple of suggestions and estimates and did an amazing job. He saved us a lot of time and money. He solved our problem quickly and efficiently.