Cool Heat 365

Summer A.

i can't say enough good things about rusty and his crew.. excellent, fast and professional customer service. I called him for a bid and had an ac within days with a 67 degree house (very large house) in the midst of 113 Degree weather. His guys were amazing and knowledgeable and had the system in With no issues within hours. its been a month And my house has maintained a cool 67 with no issue all thru out the heat wave we had. Plus my electricity bill has been lower due to the awesome furnace he put in. Highly recommend 20/10!

Enzo T.

Rusty and his crew are great to work with. We had a large indoor AC unit installed in February 2021; we love it and opted for an additional smaller unit for our back bedroom, just in time for the late June heatpocalyse. They are very responsive, good at explaining the process, and do prompt and quality work. Highly recommended!

Kayla W.

They made a complete mess of everything. Took forever to do the work and it turns out the a/c was done incorrectly. When I needed to add a unit, the installer and electrician were appalled by the poor quality of the work. Owner is a great salesman...not good on follow through. Don't use.

Jessie B.

Technician was on time and pleasant. He wore a mask and was very pleasant and thorough and fixed our system! Thumbs up on Camano Island!

Joshua M.

I recently had a great experience with the Cool Heat 365 crew! My furnace died on Monday, made some calls on Tuesday, and the heat was back on by Thursday! This was an incredible experience and couldn't be more satisfied.

Rusty the Owner came out around 6:30 pm because we had no heat, educated me on the various options and I was impressed enough to book on the spot.

It's been over a week now and no problem me whatsoever. Rusty has called to check in and it just added to the overall positive experience.

Eric P.

Our furnace was 31 years old and served us well since purchasing the house 22 years ago with little issue, until it just died. We were considering removing and rebuilding the unit since it was still operating at 88% efficiency but decided to see what a newer unit would cost.
Cool Heat 365 was among 4 companies i had come out for estimates on replacing our heater. They were courteous and understood our needs for a quality unit and solid pricing. When we saw the estimate i realized it would be better and not that much more price wise to have a newer heating unit with a stainless heater box installed. Add to this the 'peace of mind' of having a 10 year manufacturers warranty (lifetime heater box) on the unit was a definite bonus.
Our unit was located in a closet which made the replacement a bit more difficult. Dave was undeterred by the installation restrictions and was able to get a unit installed within days of us saying Go!
He has competent, courteous, clean and well trained techs working for him. They were able to remove, repair, seal duct work and install the heater within 4 hours on the installation day.
I don't expect to see them for any more repairs or work to the house in the near future. If we install an AC unit in the future, i will give them the first call and crack at it.
Thanks 365!

Rick D.

Top notch company. Rusty came out and gave us a thorough education and assessment of our needs. We decided to go with an A/C unit integrated into our forced air heating system.

His installation team was the BEST! Also, when the original unit was not available on the day of installation, Rusty upgraded us to the next higher model for no extra charge.

We will use them again.

Scott C.

Last year my wife and I had central air conditioning installed in our home by Cool heat 365. I have tried at least 6 times this year to schedule a maintenance service. When I call, no one calls me back. Twice I did get ahold of Rusty and he told me we were on the list. It has bee over 2 months with no call back to schedule. They are obviously much more concerned about new installs then retaining customers. We will need a new furnace in the near future and I don't plane to call Cool heat 365 for an estimate.
Scott Cluphf
Everett Wa

Scott L.

I was in need of installing a ductless heat pump in a bonus room above my garage that is now doubling as a home office. It gets very warm on sunny days even with all the windows open and a ceiling fan running. I called Cool Heat 365 on a Monday and Rusty was at the house that afternoon to give me options and a quote. I was happy with the price and his knowledge and put down the deposit that day. He originally quoted a week to have it installed but due to another job delayed was able to get me in Wednesday. I was also having my existing heat pump for the rest of the house serviced the same day.

The crew arrived about an hour after originally quoted but Rusty called me that morning to explain why - an emergency with another customer. They explained what they were going to do. They were very careful with my home both inside and out. Used drop cloths, took their shoes off, attention to detail when hanging the unit and drilling the holes. And they cleaned everything up when they left. Rusty called me a couple of times to check in and see how I was doing after the installation.

The unit has been working for a couple of days and couldn't be happier. I can actually work and breathe! It is quiet inside and out. Great communication, treated me and my home with respect, answered all my questions, and personable. Highly recommend!

Ed M.

About two years ago, our old heat pump system finally bit the dust just after going out of warranty. Since it was the compressor that died, the repair and/or replace options were expensive (especially since the compressor manufacturer had gone out of business). As our financial situation precluded making any decisions about it at the time, we sucked it up and endured last summer without any A/C. This Spring, we decided to take another look at our options.

After some extensive research, it appeared that an economical solution might be to convert our old heat pump to an A/C-only system and continue using our gas furnace for heating. After researching several different equipment manufacturers' products, I settled on having a 4-ton Goodman unit installed. Not only are Goodman products manufactured in the USA, they use the latest technology that significantly surpasses our old heat pump system (which was promoted as ""state-of-the-art"" at the time).

I contacted a few different HVAC companies, but most wanted to sell me a completely new and different system using their own preferred manufacturer which was substantially more expensive than what we could afford. Enter Cool Heat 365. Rusty understood our situation and worked with us to come up with a plan that was as least invasive as possible without sacrificing reliability. He worked up a quote that was significantly less expensive than any of the other options we were considering. We agreed on the first estimate he provided (I already had a good idea of what to expect from my own research), paid him half up-front and he scheduled his crew to come out to install it with minimal delay.

Even though a few issues did crop up that took some more time and materials, Rusty worked them out with his installers and stuck by his original quote. The overall installation is fabulous and I am happy to report the unit has been working flawlessly for over a month now. We have comfortably made it through several stretches of hot days where the new unit easily handled the load for our 2,800+ s.f. home (even as I write this review it is well over 80 degrees outside).

Cool Heat 365 not only provided an excellent quality A/C system at a good price, their fabulous crew installed it beautifully -- even better than the original heat pump system that it replaced. I have no problem recommending Cool Heat 365 (and Goodman) to anybody I know.

Thanks Rusty!