Cool Energy Plumbing Today

Nick O.

This is quite possibly the worst company in Sarasota that you could choose to do business with - in any industry. Their salesperson overpromised and flat out lied to my wife and me about their services, the products, and what we would receive. Their installer failed to install some of the services we had contracted for and, when we asked about it, said we didn't need it and that we had simply been snowed by their salesperson. We got caught in between that internal spat for weeks since those departments appear to absolutely hate each other. Their installer personally signed (in the customer's spot) on our service work order. This was the signature line underneath the statement that """"We, the customer, certify we are completely happy with the installation."""" I assume he did this because it was obvious we weren't happy that we weren't getting the services in the contract. When I later told the company how unhappy we were, they tried to force this """"signed"""" service order down our throats. That didn't work once we pointed out it wasn't our signature on there but was clearly the installer's signature (and his actual name) instead of ours. In fact, we were never even presented with this document to read or sign. For our new system install (3 new systems) it took 2 months and 6 total appointments to get all the kinks worked out so that our new systems would operate without shutting themselves off randomly. Of course, they had promised a 1-day delivery, so 60 days is a bit longer than that. And, of course, it failed county inspection. We're now 6 months into our new system and, while the systems themselves are operating, the maintenance agreement they so heavily sell you on is now proving to be worthless. Worse than worthless, the tech (who canceled twice on us) just fell while he was in our attic, cracking our ceiling. Believe it or not, he even tried to leave without telling us about that. He claimed to my wife that it was too difficult to get into our attic and """"it would have happened to anyone."""" Oddly, an entire crew pulled an old system out of that attic, installed a new system, and went up and down again for 6 more appointments, plus an additional two appointments from the county inspector - all without incident. I would do anything to have never called this company. In our experience, they appear to be a complete and total scam, having fouled up everything they attempted to do (multiple times). If I had more time, I would work to get this company, their lies, and their fraudulent business practices exposed. If I can help even one customer avoid this nightmare, it was worth writing this review.

Mel M.

I would give them less then one star if I could. They came out to my home in Sarasota in July and installed a NEST but did not connect it to my heating system - which, because this is a second home I did not notice until I needed heat. I took out an extended warranty and maintenance plan only to find out that that means NOTHING to this company. I called because I am freezing and they tell me that they can't come out to me until two days from now! They took my money but they CAN'T BACK UP THEIR SHODDY SERVICE.

Carrie S.

Cool Today, Energy Today continues to be our company of choice. They are efficient, responsive, professional and not """"pressure salesmen."""" Joe, of Energy Today, did a thorough and complete electrical inspection and took the time to carefully explain the potential pitfalls that could occur with a house greater than 10 years old. He provided options for us to consider, should we choose to do so. I have recommended this company to many people. New Review: Today, Brandon came out from Plumbing Today to make a minor adjustment on one of our toilet flushers. He was extremely courteous and neat and adjusted our challenge in no time. As always, it's a real pleasure to deal with this company! New Review: Our bi-yearly AC maintenance check was done today by Edwin. Edwin is an outstanding technician who exudes friendliness and a sense of caring while displaying confidence in that which he does. Cool Today maintains our home for many years and advises when things need to be replaced or fixed but does not push the customer to simply 'buy and replace' unless absolutely necessary. They go out of their way to explain all options and are never pushy in their sales. We always ask for Edwin, who has earned our trust. As always, we highly recommend this company ! Review of 7/30/17: There is a reason why we have contracted with Cool Today for over 10 years! Their responsiveness and professionalism is second to none! The owner takes great pride in his company and sends background information p, a photo and license information immediately prior to each visit. Today, on a Sunday, one of our AC units ceased to work. Mike was sent out to assess and fix our problem. What an incredibly wonderful, pleasant, polite and knowledgeable individual! He identified and fixed our challenge, explained everything clearly and concisely, and left us with a much cooler home. We recommend Cool Today and Michael to anyone who has AC needs. 10/13/17- John of Plumbing Today was very professional, courteous, neat, timely and knowledgeable. He fixed our plumbing challenge with a smile . As always, it is a delight to deal with Cool Today, Plumbing Today and Energy Today!

Steven Z.

For a company with such high reviews their sales agent/sales call completely turned me away from doing business with them.

Todd M.

I am thankful for the service to my office air conditioner. The serviceman Dan found and fixed the problem pronto. My units are two years old and are still in warranty. My only complaint is that for a job that took Dan about an hour total, I was charged a total of $439 labor with the service call and that was after my 10% discount because I have a service contract. That to me is excessive. I was told that is the standard rate for that repair. Then the rate is too high! He was a skilled tech not a heart surgeon.

Teresa F.

CoolToday install an AC almost 3 years ago and it has never function properly. They come out, put a band-aid on it or do something to disguise the problem and tell me it is fixed. This has happened over and over. My next contact will be to my attorney. This has gone on too long. I don't know why this is showing me in San Fran I am in Bradenton, FL.

Angela C.

The toilet tank in my master bath was leaking, so in early February I searched the Internet for a plumber. Cool/Plumbing/Energy Today of Sarasota, FL had good reviews both on HomeAdvisor.com and Yelp.com. The service call - $59 - would be waived if I had the work done. A Cool Today technician came and told told me that the toilet tank parts were worn out and rusted and needed replacing. The toilet tank in the guest bath was also in poor condition, so I decided to have the parts in both tanks replaced at the same time. That's when the technician gave me the 'hard sell'. He offered two options: 1. Install new toilets at a cost of $1,200 (?) or 2. 'Major rebuild' (his words) of the two toilet tanks at a cost of $656. But the hard sell was not over: He also tried to sell me a plan for $159 a year for plumbing maintenance. If I signed up for the annual plan, I would receive a 20% discount on the repair. I did not need new toilets and did not want to buy a plan. I opted for the parts replacement only. He spent 1 hour and 15 minutes. The technician was very professional but I felt that I had been overcharged ($656). The following day I called three plumbers: They quoted a rate between $100 and $150 an HOUR plus parts. I determined that, if I had hired one of those three plumbers, the job would have cost me $250-$300 AT THE MOST! A few days later I called Cool Today and spoke with a Customer Service manager. I told him that the cost of such a routine (not 'major') repair was outrageous, so he offered to reduce the total price a bit. I will never again use Cool/Plumbing/Energy Today for my plumbing or other needs. CONSUMERS BEWARE.

Rodger B.

The weekend passed and Cool Energy had a tech at my door at 10 am. He removed the thermostat, and we definitely would have broken it had we attempted to remove it, did the reset, and we were almost immediately able to register the unit and use the iPhone app to set the temperature while either at home or away. That's service. When I tried to pair my phone to the Carrier thermostat, it wouldn't take. I went on line then to enter the required information to discover my thermostat had never been registered with Carrier. If I wanted to do so them the thermostat had to be removed from the wall, and I would have to do some sort or hard reset to program it. Sorry, unacceptable. My advice, do not, DO NOT let the installation people leave until they have made sure your phone is paired. Why would you spend the money on an expensive part of the equipment, to find out out it won't work properly? Had to replace a A/C system and really tried to get competitive bids from several companies as I wanted some choice before a significant outlay of cash. It was not an easy choice as I was surprised at the professionalism of the representatives who came to present estimates. We finally decided on Cool Today and a Carrier 17 Seer system after John D. . . did his presentation. The installers arrived on the agreed day at about 8:30 am and worked until about 6:30 pm getting the install completed. Both installers were excellent and I believe they left my garage cleaner then when they arrived. And when I state replaced, I mean everything including new copper pipes. They also went into the """"attic"""" to do some work on the ductwork to insure that the air would be distributed evenly throughout the house. They succeeded. First time every room has been cool since I bought this house new some 12 years ago. Getting an entire system replaced isn't inexpensive; this was a tad over $10,000. So you want to be as sure as you can you are dealing with a reputable company. We are happy with our choice and you can be sure if anything goes south, I will post an update.

Anthony A.

I had two clogs I needed taken care of and a loose faucet I needed tightened. He unclogged one, not the other and told me his only job was to fix clogs, so he couldn't tighten up my faucet in the kitchen sink. I find it hard to believe that it's not a plumbers job to fix a loose faucet.

Deborah C.

Great day, air conditioner was cleaned, technician informative, clean and efficient. Will use again.