Cool Care Heating, Air, Plumbing & Refrigeration

Casey B.

Extremely disappointed in the lack of professionalism. Unfortunately we used this company to replace our ductwork and it was by far the WORST experience we've ever had with any service company. Terrible customer service and they charged my credit card for 1/2 of the cost ($2700) without my authorization over a month before the job was completed. Tried to resolve multiple issues with the owners but have not received a response. Will be filing a complaint with the BBB related to damages we feel they were responsible for.

Bonnie B.

Do not have these people service your gas logs. After three visits my gas logs still do not work. The only thing they are interested in is the money. On my receipt they listed things that they did not come close to doing. Most service trucks would at least have batteries for remote controls for gas logs. Not these people. I had to drive all the way to Best Batteries close to Sandhills to pick up a battery after they left. Please believe me when I say they do not know what they are doing. The owner came twice and he knew nothing. I told him my concerns about their work and he simply did not care. All he wanted was $75.00. He left and my gas logs still are not working. I am a senior living on fixed income. Now I understand how some seniors get robbed. I just did. Bonnie Blackberg

Nicholas S.

Cool Care came out quickly when my A.C. went out. They were knowledgeable, helpful, professional, and not as expensive as I would have imagined. And, they have won Best of Columbia several years in a row. Great experience.

S P.

Charged me $200 to install my own thermostat and then installed incorrectly and claimed to do so many other things on the invoice and I had to have another company out to correct . """"I knocked it down as much as I could """" I watched him on my interior cameras stand at the Tstat and play on his phone for 20 mins, then come ask for $200. Use another company.

J S.

My heat pump went out and Cool Care came out quickly and fixed it. They were professional and affordable. I would definitely hire them again

Michael Y.

Cool Care is an excellent family owned company. Their reputation in the HVAC industry speaks for itself. They have won Best of the State for several consecutive years, Best of Columbia Free Times several consecutive years, and Best of Columbia Metro Magazine for HVAC companies. They are professional, friendly, and do excellent work. They recently repaired a friend's unit after another company said it needed to be replaced. I highly recommend the team at Cool Care!

Tee W.

I finally received a refund, but it was less than the amount that I requested!! I would not recommend this company-very unprofessional!

B F.

I am a real Estate Agent in Columbia, SC and we rely on our vendors to make sure we get the most professional service our clients are paying for. I called Cool Care for an inspection on a house my client wanted to buy. The Tech came out (On Time) and did the inspection. He was professional and knowledgeable. When I received the report they only seemed interested in selling new units and not wanting to just do repairs. I requested a conversation with the Service Manager to see about just doing the repairs I was told (He is out of the office and he will call me back), I am still waiting for his call. I spent 30 years in the service industry and this is unacceptable and I will never use this company again. I will also make sure none of my partners make the mistake I did.

Bj S.

I made the mistake of using their chat line. I just wanted a price for yearly maintenance. An answer of $ this to $ that would have been useful. Their human bot (missed their calling as a car sales person) kept repeating: Could I have your number and the best time to have our """"expert technicians"""" call you about pricing? Or: Could I have your address? No. You can not. The whole point of a chat is to save time. I don't want to give my phone and get an answer who knows when ... even if it is from their """"expert technicians"""". I would have appreciated a simple: I can't give you an answer. You'll have to call. If they waste my time on a chat .... First impressions folks.

Jay B.

Initially, they are pretty good. Could work on customer engagement/return of calls in a timely manner. However honestly its all for show. I have dealt with Cool Care Heating and Air for about 2 years for my heating and cooling needs, however never have I had as many CONSTANT issues as I have now after dealing with them. Today, again on a fairly new unit still under warranty, my ac does not work.....again.....and Im supposed to pay another diagnostic fee? For something they should have fixed about 5 months ago? I get things could go wrong, but my unit never had as many issues as it does now, after they started working on it. Try someone else. They don't value you as a customer, not unless they're consistently taking money from you or you sign up for one of their AC/Heating yearly plans. You're better off paying a few dollars more for someone else who actually knows the value of great customer service. ~Former Cool Care Heating and Air client