Cool Breeze Comfort Solutions

Rebecca S.

We had a great experience. We had to replace a blown up air conditioner that happened a year ago. Not only did cool breeze replace it. They honored the price

Kim W.

I had scheduled service with Manny this morning. He was not only very knowledgeable but, he is also a great person!
He answered all my questions and took the time to address an issue that has been bothering me since installation. The issue was resolved, thanks to Manny!!
Manny has a great personality to deal with his customers and he makes you feel confident with his skill set and his kind nature shines through!
Thank you, Cool Breeze and Manny for EXCELLENT CUSTOMER SERVICE!!

Christina C.

I had a technician come out on 6/29 after my AC downstairs went out in the 100+ temps. He told me that my compressor was inoperable and left me with a quote for a new unit. I was charged $60 for the ""diagnosis."" I had replaced my upstairs unit with Cool Breeze about 6 years ago so called them first. They didn't have any record of me buying from them. I thought this was very strange so decided to call around.
Yesterday I have another tech with Temperature Control Inc tell me within minutes of arriving that my compressor was fine! He got the unit up and running and cleaned off the coils (free of charge!) and recommended some basic maintenance. The unit is old but it's not dead yet. We will replace it at some point but it's not an emergency.
Bottom line the Cool Breeze guy was either incompetent or dishonest. Either way he didn't do his job and left our family (including a 6 month old baby) in the heat and charged us for it. I just called them to request a refund and they refused.
Don't let the urgency of air conditioning cost you thousands like I almost did.

Busy M.

This company is a farce. We scheduled a maintenance appointment for May 20th. Between 7am and 11am. No one shows up. Called company at 1pm asking where someone was. They said they had no record of an appointment. That's fine, mistakes happen. Say they don't have open appointment till June 4. We take it. They show up. We need a part. But... our warranty ended May 30th. Sounds like complete BS, how convenient that no one shows to our appointment prior. The manager Diana literally argued with me on the phone that they did nothing wrong. Total fraud. Find another company

Tim S.

Horrible services; our rental company uses nobody but this company. We had one issue with a pretty large water leak, repairs where done by the company 'CoolBreeze Comfort Solutions' they repaired the dry wall damage and all I can say is my 4 year old son can do a much better job than what this tech has done.

Onto the next issue, our water heater went out 6 days ago, company comes out because again that's all our rental company deals with out here and the tech looks and determines we need to have the water heater replaced and says ""we will get the quote over to you immediately so we can get this resolved."" Quote just now was sent over today Monday April 15th (3 days) later and we still don't and won't have hot water for another two days all because this company 'Cool Breeze Comfort Solutions' failed to send over quote ""immediately"" like the tech said they would do.

Mary R.

Yesterday James from Cool Breeze did a tune-up on our furnace contracted through our home warranty company, American Home Shield. I cannot say enough about his professionalism and knowledge. He took before and after pictures of what he saw in our attic and explained everything he did to us. He took the time to discuss the problems we have had previously with our air conditioning unit and how we should approach that going forward. I will be requesting Cool Breeze and specifically James for all future issues I have with HVAC. Thank you James!!

Kathy O.

James, the technician arrived in the promised time frame. He diagnosed the issue with our 7 month old heating and a/c system quickly and professionally. Cool Breeze has provided excellent service for my home and business properties. Thank you.

Paula Tyndall K.

Was very happy with James from Cool Breeze. He took the time to explain what was wrong with our A/C and fixed it, showing me exactly what he was doing to repair it. It's been over a week & it's working perfectly!

Danielle P.

JAMES IS AMAZING! We've been living in a house that's been consistently over 85 degrees for a few days now. I have a 3 month old baby and everyone has been pretty miserable. He understood how important it was for the baby to not be in this kind of environment and really seemed to care about getting it fixed. He came out Saturday morning to check things out and then gave us instructions for what to do the rest of the day to get things to a point where he could figure out the problem. He came back first thing Sunday morning and got us all fixed up. He was incredibly polite, friendly, and professional. He even put a smoke detector that was high on a vaulted ceiling back in for us!

Albert S.

We have American Home Shield (AHS) as a home warranty company, but this review will focus on cool breeze comfort solutions. The AHS side was a little bit of a nightmare, but you need to understand that the home warranty company and the local businesses they contract with are not the same people. I feel that customers get frustrated and displace their grievances from the home warranty company onto the local contractors. Also, if you have a home warranty, the process is going to be much slower and difficult for all parties involved because you've added a third party to the negotiations.

I'm going to make this looong story short. While dealing with AHS was a little bit of a challenge, everyone at Cool Breeze was amazing. Our first technician Jay realized our compressor wasn't working, but he also climbed into our attic to ensure there wasn't a leak and even changed out our air filter. The main contact at Cool Breeze's office was Jennifer. She seems like a no-nonsense, get things done type of person and she is awesome! She was professional, accommodating, and extremely helpful throughout the entire process. Our last technician, Justin, who installed our new AC unit (the compressors ordered via AHS failed 3 times, twice was the wrong part, the third time was a defective compressor), is an extremely hard worker! He installed our AC yesterday and ran into some technical difficulties, but you can tell that Justin takes pride in his work and likes to make sure that everything is perfect! Justin stayed LONG after the sun went down. I went out there with a flashlight to help him see and he described everything he was doing and his thought process. I like learning from people who have knowledge and skills that I do not, and Justin was great at teaching me a lot of the basics while still staying focused at completing his work. So far, our AC is working perfectly and I wanted to thank everyone at Cool Breeze Comfort Solutions for all their hard work throughout the past month!

Also, in case anyone is wondering about my opinion on home warranties, I believe that it makes the process a lot more difficult. However, my wife is the only one currently working and I am once again a full-time student. There is no way we could have afforded all the work that cool breeze has done for us, but because we have this home warranty, we were able to get MOST of the cost covered. Yes, it is a headache sometimes, but just considering the dollars and cents I am glad that we had a home warranty.