Cool Blew

Julie B.

Cool Blew has been awesome in helping to sort out our AC problems. Due to what I see as an incompetent builder install with another company, Chas Roberts, I am left having to figure out a way forward in this heatwave. Robbie is quick, courteous and professional with helping us find the solution. I will keep updated as I navigate these waters.

Update: After two complete compressor failures with the builder grade AC (parts covered, labor and freon not), I chose to tear out the POS the Chas Roberts installed. I upgraded to an energy efficient system that blew the other one out of the water. Cool Blew was quick and provided excellent customer service. They have a 24 hr contact along with QA inspection on the new system. Cool Blew is my go to company for now on.

Carolyn L.

Yeah if I could I'd give them a big FAT zero stars. They came out, measured for wiring a hot tub, made an appointment, that morning when they didn't show up my husband called and our appointment had been cancelled!! LOL, WHAT???? Ok, upset lets go ahead and schedule another appt. how stupid on our part. Fast forward 10 days to July 4 the appointment was supposed to be at 8 am and they called to say he was sick. Sick on the Fourth of July!!! LOL. Being that I was born at night but not last night, I see right thru this story! You want to party instead of work! OK. Find a new company that doesn't make you work on the Fourth of July that way your customer isn't waiting 4 weeks to have their hot tub wired!!!!! Get outta here COOL BLEW. We will make sure to tell all our friends how ridiculous you are!

What's even more funny is the response from the company. I realize there are two sides to every story but my husband never called and said the Hot tub didn't show up. Haha. No, no, my husband called to reschedule the appointment because it hadn't been delivered and we rescheduled the appointment only for you all to cancel it instead of reschedule. There IS a difference! And this isn't the first time you all didn't show up! You're lucky I didn't include that time in here. I'm really not sure how you guys haven't gone out of business yet.

See ya!

Jung H.

Cool blew repair man(Dan) came about 4 pm 06/27/2017, He went outside with me to the unit, after checking unit, he said I have to call back again, if problem persist? Then he turned off power to the condenser, he said this unit need compressor booster, and he installed ""521 compressor saver"" with price tag of $346.90, plus service charge $69.00 After he left, I checked the price of ""521 compressor saver"" at Walmart was $32.00 and at ebay ranged $30.00 to $40.00 Make your own judgement if this store was over charged more than 10 times for market prevailing price. Simply I do not recommend this shop!!

A day later Dan H came back to replace the check I wrote, I told him I do not need ""Compressor saver"" All what I needed was new battery for my Thermostat. Since then my unit work just fine and he took back ""compressor saver"" and I gave him a $69.00 check.

Larry D.

Oh boy
Cool Blew was selected by AHS our home warranty company for 10 years
Never have had an issue with the contractor assigned by them Till now
Have an old York ac unit that started knocking which means the compressor is about to die which happened to my other unit 2 years ago
AHS replaced that with a total cost to us of $150
Now we start the really painful process with Cool Blew
May 26th Installer showed up promptly and looked at unit
Took photos for manager to submit paperwork to AHS

Now the fun begins
After 10 days and numerous teflon calls back/forth between Cool Blew,AHS and myself unit is still out of service
Still unable to get cost out of Cool Blew for the R22 required after the repair other than ""cost changes daily""
We all know how to look up costs on the internet or call another contractor
They must think we are all stupid
June 2nd..Call Cool Blew and they tell me we are on the next appointment for the day
Manager calls to tell us that is a mistake ""we have a new phone system and everyone is confused""
OK...Only to find out the parts had not been ordered yet
June 5th Cool Blew cancels order and AHS assignment of another contractor
The saga continues as the compressor has failed

Deirdre H.

Awesome company! Replaced my HVAC system. Technicians were competent and extremely polite. Cost was in line and the quality follow-up with Henry was great. He was able to take time out from his schedule to replace the spigot in my tub! Would highly recommend Cool Blew!

Will L.

After going through two other contractors our home warranty company sent us they gave me the list of contractors they use and I picked cool blew after seeing all the good review on Google. They came out within a 1-2 business days, if I remember correctly and actually freakin fixed it. So refreshing to have an air conditioning company with their crap together. It's been almost a month since they came out and everything is working perfectly.

Lynn F.

I was working with my home warranty company who sent out the order to Cool Blew after another company failed to fix it. I waited 3 days for them to call for appt. I called them each day to set an appt but was told by the rude scheduler that Sarah would call by the end of day. Well she didn't. Even called the warranty company who tried and was told the same but still didn't. When they did call and set up an appt it was for the next week because the guy with a long ladder couldn't get out till Monday. When he came out he charged me $60 service fee and scrapped the blower gunk. It worked minimally less than 24 hours and quit again. They told me to call the warranty company who has to send out another order. Also said that they would be able to call by end of day. Guess what, no call. I finally got tired of waiting and called another company for private pay and they were out in a few hours. The unit was so old that it had to be replaced which I knew was going to happen at some time. The freon was leaking out and the coils froze up. The Cool Blew tech should have seen that. Had to get a new AC unit that they installed two days later and I now have air. Cool Blew needs to take lessons in customer service from Sunrise Mechanical. Forced by the site to give at least one star but would not even give that.

Tracy A.

Terrible. Absolutely the worst. Technician came out to fix my Ac and charged me $60 simply to come out. A part needed to be ordered to fix it. Tech told me it would take maybe 2 days. Never heard back and I called the technician to see what was up, he said he hadn't heard back from the warehouse yet if they had the part or not so he would call in again.

A week goes by, no call still from the tech. I called him. Same story.... Still hasn't heard from the warehouse but he was going to call again.

2 weeks go by... Still nothing and Ac not working and I've been charged for service visit. I called tech and cell was disconnected. I called cool blew and spoke to the rudest customer service agent in the world. Ok well maybe that's an unfair statement but this person, nevertheless, has no business being in customer service. I told her my Ac has been out for 2 weeks and still hasn't been fixed by the tech. She told me she didn't do scheduling so I asked if I could speak to the person that does. She told me no. I asked why. She told me they were working on scheduling repairs from the weekend (I had called on a Monday) I told her my Ac had broken 2 weeks ago and I would like to be scheduled. She told me again she didn't control scheduling and the scheduler would get to it when she got to it.... Not ok. It's been 2 weeks!

So I called my insurance company who referred me to this company and asked them what my options were. Insurance company calls cool blew and spoke to my service techs boss. The boss said he would personally call me to schedule....

So I wait for a call with what little faith I had left in this company and guess what.... No call. 2 weeks and 3 days later my Ac is finally fixed but that is completely unreasonable to leave an Ac in broken status for 2+ weeks and not communicate to the customer as to why.

Terrible and go somewhere else.

Vicki W.

Ralf managed to get here so timely! On a 115* day, it's back in action and he went above and beyond my expectations! Thanks Ralf!!

Audra C.

Technician was arrogant and would not check out what I thought the reason for his visit. He tried telling me all kinds of crap (not knowing that my husband knows his fair share of HVAC) about why my ac wasn't working as efficiently as it should and it was all garbage. He was just too lazy to actually do the job he was getting paid for.