Cool Air Mechanical

Robin M.

My water heater was purchased new the end of October 2020. from Cool Air Mechanical; It is under warranty. When I called Monday evening (after 6 PM) requesting a service call, I was informed that I would incur an additional emergency fee. I asked if they repair person could come early the next day. However, my scheduled time was 3-5. The repair man arrived at 7:30 pm and after looking at the water heater, determined he didn't have the part. Now I had to wait another day for a repairman. As of day two, no one mentioned any costs. Being the machine is under warranty, I did not anticipate any costs. When the tech arrived he said it would be about $885.00 stating the parts and labor are not covered. I was devastated. I hadn't had hot water for 3 days and felt backed in a corner. I was told that I could contact Rheem, the manufacturer of the water heater and request a free gas control value as this is the part that was broken causing the pilot light to keep going out. Then once I receive the part from Rheem I could send or deliver it to Cool Air and I could get a refund for the part's cost. Once I got through to Rheem I was told they do not have any of those parts and do not any any date when they can be restocked. The part, if they did have any would cost $144.00 After hours of the tech being there, he then realized he didn't have another needed part and then had to go back to the office and then back to me. My cost was $485.00 for labor. My major issue is with Cool Air Mechanical and their lack of up front information about cost. Robin

Mt G.

This companies customer service is awful. We overpaid for a horrible duct cleaning where the crew refused to bring in their good equipment because it was raining outside. Then when the duct cleaning crew came into our home they cursed in front of my family, solicited my wife for their personal dog training company, and then damaged our vents. I complained to their customer service and the head of the customer service called me. He offered to have my ducts recleaned and my vents replaced. I measured all the damaged ducts and emailed him the info with no reply at all. They just ignored me, TERRIBLE CUSTOMER SERVICE. I know they do the work for Costco but there are other good deals with other warehouse companies. Run as fast as you can away from these people. They are awful and don't care about their customers at all they take advantage of them.

Tom G.

Their service is spotty. Some times it's a good technician and other times not. However, if you need medium size service done like removing or installing a single line they won't actually help with this.

Shellie A.

This company came to service my neighbor AND DAMAGED MY PROPERTY!! I immediately called the company, thinking they would take responsibility, but my initial call was dropped. I called back of course but reached a foreign speaker who did not understand English well enough to address my problem or perhaps she just didn't want to address my problem! The item damaged is less than a year old and cost over $1500. Rather than take responsibility for their mistake this company has tried to blame everyone else. Do not use this company!!

Tiffany C.

I am giving the extra star for the competency and demeanor of the men that actually do the work. Ian and Nate are great. Other than that, I'm joining the 1 star reviews after what feels like a bait and switch. When the workers arrived this AM I was told I owe an extra $2,800 to install my bathtub, which was previously included in another invoice, or at least by having a picture of the tub area on an invoice was what I was led to believe. I waited many many months to have my tub installed due to an employee quitting or firing and then an employee illness (thankfully he's ok) and because I had already paid for it. They had come out for another look around to see what would be needed a few months ago. No additional estimate given. I called yesterday and triple checked if my work was being done today. I had rescheduled numerous things and had been cancelled on without warning several times. I was told yes, they're coming and no further payment was mentioned. They showed up this morning and said it would be an additional $2,800. I'm not sure who they think they can spring a $2,800 bill on without any previous estimate given or warning, but they did. I was absolutely enraged and the poor guys got the brunt of it. Then they switched it to $1,800 which I still felt backed into a corner to pay. I need my tub and and am not waiting another 10 months. I rescheduled so many things to be able to be home today. An additional tub install estimate and the number $2,800 doesn't exist anywhere before today. Deceptive business practice. Look elsewhere.

Carley O.

The ONLY reason we used this god awful company is because of Costco. They are a complete joke. Give you the run around and are always trying to tell you you need a new $200 part. We had two complete systems installed by them and each time has come been a complete nightmare. Just had a new one installed two weeks ago doesn't work, middle of summer! Four appointments later we're still having problems. Steer clear of this company!

Cherie P.

My Hi Rise AC is very complex. I have previously had difficulty finding the right skilled provider to maintain and fix my Carrier Unit Once I called Cool Air everything flowed smoothly And they also offer a maintenance program that leaves me with confidence that my AC is going to work well in the hot Georgia summer. Today was another example of excellence in service Cedric Knight addressed an early issue with a high level of skill and customer service! 5 stars!!! Highly recommend Cool Air Mechanical!

Richard D.

I bought 2 Lenox systems through Costco and they were supposed to service as part of the warranty, but trying to get them out is a joke, well finally after several scheduled app they send a young guy out he was on the phone, personal call the whole time, he poured something in pvc lines I was supposedly low in refrigerant, which he had to go get some , added some refrigerant & charged me $385.00 didn't check anything else, what a scam!!! They will never be back to my house, lodging a complaint with Costco

Cristina C.

We purchased our HVAC unit in 2017 after our old unit died over 4th of July weekend. The new unit is excellent. Twice each year we get a maintenance visit to make sure our unit is operating at top efficiency. This morning Valencia came out and provided service, replacing filters, checking the fuses and making certain the outside unit is working properly. She gave me a few suggestions to help extend the life of the unit, and was extremely professional and very knowledgeable. I can't say enough positive things about Cool Air Mechanical! Each technician has been top notch. Thanks for the great service!

N C.

I'd give them a negative star if I could. Made appointment, which was a major hassle - multiple calls and wait times, and called to see if I could delay appointment a week...After 10 minutes on hold, the service person said they are no longer taking duct work until October. I asked the agent when she was going to call me and cancel, she said probably later. WOW. Pretty bad communication. I have no idea if this company is any good but customer service is not a priority. Lots of my time wasted but at least I know going forward, I will not use them. Find another vendor.