Cooke's Plumbing and Septic - WRE

Nelson K.

Please heed the dozens of other reviews here mentioning the high-pressure sales tactics used by the """"technicians"""" at Cooke's (This should be a hint.). Wish I had read them prior. We too called for a simple pump out, but you'll be sure to receive a couple of knocks on your door to hear about all the """"problems"""" with your system, which will ultimately result in a quote for a complete system replacement. We declined. It didn't help that the techs were working in the dark (after arriving so late in the day) and ruptured my sprinkler line due to careless digging. When I noticed the damage a couple of weeks later, the service manager dispatched a couple of technicians to fix the sprinkler head, who only made matters worse by cross threading the sprinkler head cap, which then caused 20 minutes of flooding the drain field every night. Accident? Intentional? Suffice to say, there are a lot of apologies here on Google from the company, but its interesting to note the same complaints over and over again as time passes. I suppose if your tactics of taking advantage of folks (who can be pressured, scared, and duped into unnecessary services) are working, why change your business model? Make no mistake - this is a sales company; not a service one.

Howard P.

Completely unreliable and inconsiderate. I had made an appointment with this company to get an estimate for a new septic system and some plumbing repairs. I live 45 minutes from the site. The woun't tell me what time they would come, only the day, so I had to just head up there first thing in the morning. When I was nearly there I got a call from them telling me that they don't service my area. They'd had the address for 2 weeks, but on the day of the service I guess they just didn't feel like making the effort, so what if it was inconvenient for me. I would steer well clear of this company unless you're prepared to have them change their mind about you appointment at their convenience.

Jaclyn S.

I probably won't use these people again. I decided to try them out this time because they have so many reviews, probably because they're paying for ads on Google. But they were ridiculously expensive. I spent $925 in comparison to $900 with a different company that is very well known and has very high ratings as well. And they were only here for about 20 minutes didn't seem like they did very much, still a lingering smell in the house. It just seem like they pumped and flushed. They give you this whole song and dance about all the stuff they're going to do, but honestly I was much happier with the other company. The $900 I sent the other company also bought me a new filter and The fixing of a pipe that was broken on top of all of the stuff that this company """"claims"""" they did. On top of that they made a huge mess of my yard. They haphazardly dug up the sod and threw it back down, Which I'm pretty angry about because I've been working on my yard and my grass for over a year now. You can see the pictures above judge for yourself. The other company didn't do that they cut pieces out and then put it back neatly. They say they have a one-year warranty but to be perfectly honest I don't want them coming back and making a mess of my yard again. I don't think they were worth the money at all.

William N.

Stay away from this company. Don't be fooled by the reviews either because the techs say if you leave a 5 star review they get rewards. I had them pump out my septic tank and pressure wash. Standard work. I was naive and did not research the pricing before agreeing to the price. I was charged $1,100. After being told by my neighbors that got ripped of I requested 3 bids for pump and clean from 3 other local companies. the highest price I got was $488. I asked the manager why they charge more than double the average and he said just the price of doing business. I can tell you almost everyone I talked to or had responses from on social media called the Crooke's instead of Cooke's. They are apparently well know for ripping people off. I hope there happy in the fact that they are going to lose thousands of dollars in business because they did not want to give me a fair price. Im going to post this info on every available platform I can and word of mouth.

Rob M.

This company is Way Over Priced. There are many others out there that won't rip you out. BUYER BEWARE.

Lauren A.

Was told by my usual septic guy I needed a whole new septic system and field. He said the drain pipe was broken and the field was caved in. $7000! I called Cookes and Justin came out within a couple of hours, dug up by distribution tank, saw the lines were clogged and the cement tank was cracked and leaking sand and stone into the lines. He saw the broken corrugated plastic pipe and correctly identified it as a down spout drain and had nothing to do with my septic. Justin then called the company truck which showed up in under an hour and flushed out the right thick pvc pipe and you could see the field was accepting the water immediately. He and John went the extra mile and cleaned out a second, much older line, and got that one working again as well! Total charge...just $800! Saved me thousands, showed me everything and expalained everything that was going on, was super courteous and professional and saved my month! Thanks Justin and John!

Larry B.

I called Cooke's plumbing for an emergency job. They came out almost immediately. The entire staff was incredible from beginning to end. Coleman was incredible! He got the job done in no time. He was an absolute pleasure to work with and I highly recommend this company.

David M.

Shame on you!! Cooke's came out to look at my daughter's and son-in-laws tank as it was taking long for the toilets to flush. She meet them with her 2 1/2 year old daughter and 1 1/2 year old son last week. She is one week past her due date with their 3 child. The Cooke's rep quoted her $9,000 and said the drain field had to be replaced. She called us, her parents, hysterical. I gave her 2 other companies and they both gave quotes from $1200-$1400. The job was completed today. I have lived in town since 1983. I used Cooke's for our restaurant in Jensen Beach many times. Sam was a great and honest guy. Shame on you!!! He would roll over in his grave seeing how unethical you have become!! When your estimators are paid commissions it leads to dishonesty!! Shame on you!!! Merry Christmas!

Brittany R.

Great service! They arrived quickly and were very respectful of my home, wearing booties on their shoes. They took the time to explain everything and were really nice. I'd use them again for all my plumbing needs.

Daniel E.

Cookes should be Crooks. I called yesterday and made a 9 appointment for this morning. They didn't show up until 3. I put new countertops on so I needed a new faucet a new Ro faucet and a new garbage disposal installed. We bought the materials at Home Depot. I was out of town so my wife is home she's Peruvian not real familiar with contracts or understanding business. So they had her sign something she thought she was probably giving him permission to work on our house. I came home my wife left to take my son to drum lessons. He said he couldn't install the RO system because he didn't have the fittings so he said he was going to come back tomorrow and he walked out of the house. So I figured I'd pay him when he came back tomorrow and finish the job. A few minutes later he came back in and he said well who's going to pay me you or your wife , I said it doesn't matter. So then he proceeded to explain to me that the bill was $1,180.00. he was at our house for approximately two and a half to three hours. I said you got to be kidding you're you're kidding me right. He said now I said well I have your own or call me tomorrow cuz I'm not paying you and we'll talk about how installing these three items cost $1,180.00. he told me that he was going to call the police because it was over $1,000 it was a felony for theft of services and he was going to have me arrested and place a lien on my house. I said go ahead and call the police the RO system is laying on the counter not installed the hose won't retract on my new faucet and the garbage disposal does not turn on. And then he was going to charge me more money to come back tomorrow to finish the job so what was it a 2000 3000 for $5,000 job to install a faucet and a garbage disposal? Absolutely insane and crazy and trying to take advantage of a woman who maybe didn't understand English. Beware that's all I got to tell you be where. Oh yeah and the thing they had my wife sign was on a tablet and never sent an email or gave a receipt or any type of proposal to us. Complete thieves