Controlled Hydronics

Elysia S.

BE CAREFUL. Shady Billing Practices. But great service.

I hired Controlled Hydronics to replace a boiler in my home. Terrific work and I wish I could say I would recommend them. However, they were VERY UNCLEAR about their billing practices and overcharged me for labor by 80%.

They never provided us with a service agreement outlining their practices, then provided an estimate that was completely false (they gave us an estimate that conveniently ""forgot"" the 4 hours of work before that time... which made the estimate useless), said they would need more time without ever telling us how much ""more"" would be.

Essentially, they have the freedom to charge you whatever they want. BE VERY CAREFUL if you hire them. Make them give you all things in writing. DOUBLE CHECK their lines items and ask for a breakdown their time. Our bill was seriously padded (2 hours to drop something off? No way. At $140 an hour, that is just taking my money.)

Since they seem to work in mountain towns only, they must have customers who have money to spare. We do not. I don't have an extra $1000-1500 when a company says... we need more time.

Don did not seem to care about my concerns when speaking with him and told me we signed paperwork we did not. He was not interested in keeping me as client, and could really careless about my experience.

Again, great service. If you have money to spare, they are for you. If you want someone who gives you a fair price, it is NOT these guys.

Daniel B.

Our jacuzzi broke and flooded the bathroom and downstairs below causing major damage. We were in need of immediate help. we have used controlled hydronics in the past with success as a local reputable business. Unfortunately this business no longer is responsible, trustworth, or reputable. After taking our ticket, they scheduled work 2 weeks out. 4 weeks later with multiple promises and rescheduling of dates to fix the issue they have just canceled the job. This once good local business has clearly become a victim of poor Local business practice. I cannot encourage anyone enough to stay away.

Joni M.

For years this company was my go to. This last bathroom project was a disaster. The parts to my shower were lost, the vanity plumbing was installed in correctly, I had to have another company finish it. Don and John refused to correct their problems, but have charged my credit card all the same.
It seems my only remedy will be to go to court with them! This is after a 6 month delay and efforts to get Controlled Hydronics to fix the mess!

They are out of ""Control""

Rhonda S.

Controlled Hydronics is our second company to service our boilers and we have stuck with them for I believe 10 years now. They are as good as it gets. They explained our very confusing system to us, spent the time necessary to figure it all out and made some recommendations that no one else had ever suggested. I would go no where else for yearly service. Don the owner and Paul who services each year are the best.

Dean R.

Nice guy came by, prompt. Got the job done but $500 for 90mins to unclog a drain less than 5mins from their shop? Would never call them again.

R C.

Always knowledgeable, always reliable. I happened to watch a safety meeting they do each week. Misty, Don, Kevin and Jessary are a pleasure to work with. Friendly staff.

Jill C.

Top notch professionals! The boss, Don, came to my home and couldn't have been more courteous and knowledgeable in explaining my 16 year old hydronic heating system to me. So nice, being a female, not to be condescended to! A week later Mike came and serviced my furnace and made various repairs and improvements. Both astounded me with their knowledge and pride in their work. Highly professional. Actually a pleasure to have work done. How refreshing!!! Thank you!!!