Constellation Home

Jason F.

Forgot about our scheduled appointment. Rescheduled for the next day and they still haven't shown up

Mark C.

Justin Smith did a great job on our AC checkup! He was very courteous, kind, professional, and knowledgeable. He went over everything carefully and explained things in a way we could understand.
We're always glad to be Constellation customers and policyholders. We really recommend them highly.

Wayne F.

Justin Smith was an excellent technician, he found the issue through diagnostics and repaired the air conditioner for us.
Highly recommend.

Lynn P.

Beware of using this company. Back in 2017, when it was known as BGE Home, I cancelled my policy and thought that was the end of it. Then in 2022 I received a past due notice and had to call a couple of times to get it sorted out. Again, I thought it was fixed but it was not. I recently received an email from them with that canceled account number and a $0 balance bill. I'm not sure why I am receiving anything from them when that account was initially cancelled in 2017.

This company is a MAJOR headache and untrustworthy. I'm really not sure how I can resolve this if the company refuses to practice ethically. I will not ever recommend this company to anyone and will actively tell them to avoid!

Megan C.

Horrible company. We sold the house we had coverage in and called them to cancel and they are charging us for another 27 days even though we no longer own the house. A reputable company would prorate. Also whenever we called for the annual inspection it was at least 6 months before they could schedule it. Do not recommend this company.

Steve B.

Terrible misleading scammy company, using illegal false advertising. I bought a service contract for water heater and it clearly says $0 costs for parts and labor and covers everything except what's mentioned in the exclusions list. My water heater is not repairable and needs to be replaced and I was told I'd have to pay for the whole unit, while the unit itself is NOT mentioned in the exclusions list, so clearly illegal to advertise as $0 charge for parts and labor and then say I have to buy the whole water heater since they can't repair it. They know exactly what they are doing with advertising it the way they do, knowing customers will assume the unit itself is covered. Very dirty sales tactic and calling customer service was a waste of time. 2nd level supervisor told me ""we will just have to agree to disagree on whether it should be covered or not, and there's nothing left to discuss"". Do not fall for their scam like me.

Dawn M.

I've had a service plan since 2012. I've used the service 15 times. Every time that I need to use
my plan, I am offered an appointment 10-12 days out with unreasonable service windows. One window is from 7:30 to when the technicians are for the day, which can be after 7pm. Expecting customers to be home all day for a service appointment is unreasonable. I pay for this service plan and waiting over a week to have issues fixed is unacceptable. Hire more technicians to be able to service clients in 2-3 days. Based on these recurrent scheduling issues, I wI'll no longer be recommending this business to friends and family.

Jacquelyn W.

Justin was contacted because my thermastat was actong strange. He arrived early, very
professional friendly and thorough

Tooclever B.

1 because I can't give 0, I had to take off all appointments off work because it was an all day appointment and all day means anywhere from 7:30 am to 9:00 pm. In what world do these guys assume that they are servicing people without regular jobs and on top of it not even give you your queue number and an estimated time. Definitely switching after this experience, the parent company sucks too, all the money goes into paying good for nothing power point jockeys in that building overlooking the water

Sydney L.

On 12-17-2024 an HVAC Service Tech (Mark) came to my home to check on a Heat Pump Wiring Issue. This issue cases the back up emergency heat to run and not the normal heat pump. It came up on a home inspection that there was issue with the Heat Pump. Mark came and marked everything as totally fine. Then left with two wires totally unplugged then sealed back up under the cover, which we didn't find until later (when we needed another company to come out and look at this). They advised it looked to them like someone left these intentionally to get some more work down the line. If you look back through their it looks like there are similar complaints to this this year. I was then told by the service manager, who wouldn't call me, that he wouldn't work with me. I had to call back to ask to speak to a service manager. I spoke with Jerry, who was polite on the phone, although he did think this was my fault for not knowing that his tech didn't properly fix the issue that he said he fixed. I only had another tech come in because of an outrageous BGE Bill, because how am I, who isn't an HVAC tech supposed to be aware he didn't fix the issue if my house is still getting warm by the emergency heat? He then said he would send his tech out to fix it, but why would I want them to come back to my home when they clearly were at the very minimum careless with a very expensive home appliance, if not intentional about leaving wires unplugged to wait for the warranty to expire?
Overall, all I asked was for them to cover the repair, which should have been found/fixed/covered in the first place when the tech came out on 12/17/25.