Conn Mechanical Systems Services

Albert A.

I recently had Conn Mechanical perform a minor air conditioning service at my home. It involved installing 4.5 lbs of R-22 Freon as well as installing UV dye in my system to locate any leaks. I had previously had my heating oil supplier perform this service and my charge for this previous service was approximately $300. They no longer are in the service end of the business. For the same service Conn Mechanical charged $850. The pricing difference explain to me by Ed Conn, Jr. was they use a flat rate pricing system. I explained to Ed Conn that it was easy to determine his costs for performing this type of service on the internet. His explanation of the billing to me was not compelling. Beware of using this contractor for minor service issues. Seek out other contractors to perform your work. Specifically determine how they price their service calls so that you won't be overcharged or more aptly ripped off.

Nancy G.

Conn Mechanical Systems is a fantastic Company!
We've used them for our geothermal system before and decided to use them to replace with a new Bryant system thrilled with the quality of work and professionalism of Ed Conn and his crew, great support staff at the office ""Kaitlyn"" keeping us posted with scheduling and paperwork.
Job was completed a head of schedule thanks guys!
We will continue to use CMS and refer them to our friends and family.

Larry O.

I Have lived in my house since 2011. The heat and air is geothermal and has 2 units. Conn mechanical has saved me a ton of money by finding a leak on a coil and repairing it. I also had gas lines installed in my home. I did the typical thing and got 3 estimates. Ed conn came in around the other prices so I picked them as I have used them in the past. When your ac or heat is not working on a sunday at 400 conn mechanical will come out and get you running asap if possible. If you want someone that is fair, and highly skilled without the BS call conn. I just had them fix a faulty valve on a sunday afternoon. They responded within 45 min with a phone call. I had them out the following Monday to install 2 new digital thermostats also. I trust conn as they have proven to me to be fair and capable to do any of my emergency work.
THANK YOU CONN FOR ALL OF YOUR CONSIDERATION TO THE CUSTOMER !!

Matthew D.

I rarely write reviews, but I feel compelled to let other consumers know about my experience. Conn installed my Weil-McClain boiler 6 years before I moved into my home in 2011. I had his people work on it once in the 3 years that followed, along with several other HVAC and plumbing contractors because the system never worked properly. It locked out continually, and I would wake up freezing cold and worried my pipes would freeze. This past spring the nine year old unit was leaking gas into my home.

The first people I called after the gas was shut off was Conn Mechanical to diagnose the system. They came out and claimed that they repaired the leak. That day the gas company was back at my house saying the unit was pouring gas into my home and shut my gas off again. Conn Mechanical came out a second time and took the unit apart, stating something had ""cracked"" and my best option would be to replace the entire unit. They never even put it back together. Just left the burner assembly and gas valve laying on the floor next to the unit. The owner came out and said it would be in my best interest to replace our American-Made Weil-McClain unit with a South Korean $10,000 unit.

I had insurance coverage for any crack in my heating system, so I contacted my insurance company and they sent investigators out to inspect. Much to my surprise, the insurance company deemed the unit repairable. I called another HVAC contractor who stated they could repair it but I would of course have to pay them to also reassemble the unit first so they could diagnose what the problem was. Well $2,000 later the unit runs perfectly, we have had no lock outs and my home is safe from gas leaks.

They lost my trust. Conn tried to up sell me an entirely new unit when all I needed was a repair, that was likely a result of a poor installation in the first place. Their technician and owner were unable to correctly identify this problem. Be cautious, and make sure they put you unit back together when they say you need a new one, and get some quotes from other HVAC contractors before going with them. The only thing they did to me that was fair was not bill me for NOT FIXING my unit two times, had they I would probably be taking them to court.