Comstock Plumbing

Christina C.

We have used Comstock twice now. Both times they scheduled us quickly, showed up on time, fixed our problem and didn't mind all of my questions. They cleaned up after themselves and were very polite.

Highly recommend them.

M M.

Completely Incompetent. They did not fix the drain problem and instead broke the fixture in the tub. Had to have another plumber come back and clean up their shoddy work.

Matthew S.

Had a warranty repair done and the plumber that did the repair work did not apply glue to the PVC pipe before putting the wall cover over it, cause flooding in my finished basement. When my insurance company attempted to contact them, they would not return any calls to attempt to resolve the matter.

Emil C.

Comstock advertises 24 hour service. This should change to 24 hour service ""if we feel like it"".

I called them for a well pump problem on a Sunday afternoon as we had no water. I got the answering service and I am sure they notified Comstock. I did not even receive a phone call until the next morning.

I told the clueless woman from Comstock that I called the day before for 24 hour emergency service and she completely sidestepped my comment with ""please call us if you have any other issues"". Right!

So just know if you need emergency plumbing service you should think twice or understand that Comstock 24 hour emergency service means if they feel like it. I mean they could have at least called me even if they couldn't make a service call. Lazy and unprofessional. I suppose they make a living in spite of themselves.

E M.

They used to be good but recent experiences & $900 plus no problem solved nor any solutions or direction. Will not use again

Ari S.

My home warranty company contracted Comstock to replace my hot water heater and I'm glad they did. Comstock ordered the new heater, and installed it a few days later and I didn't have to deal with any of the stress. It was installed just a few hours ago, but their hard work seemed effortless, and they acted like complete professionals.

Dawn D.

We've got American Home Shield and Comstock is the company that does the plumbing service for us under that contract. I've placed several service calls over that last couple of years. I must say, the experience I've had with them has been exemplary.

Our old water heater got a leak and they did the replacement for us. We had issues with our washer water value sticking open (twice), because of excess sediment our current filter doesn't catch, and they did the replacements for those too.

A couple of weeks ago I finally called them about ingoing water pressure issues we're having. We found out our current whole house filter is probably causing the pressure problems, because the water pressure directly from the pressure tank is good.

The filter has to be replaced quite frequently and was clogged again. They did the replacement for me and checked and cleaned out several faucets. They even took the kitchen sprayer unit completely apart, finding it a bit clogged with dirt, and thoroughly cleaned it. (I didn't even know the unit could be taken apart like that! Learned something new!) They also took a water sample to test and that finally convinced us that we need to get a water softener and a bigger, better iron filter. Those should help control several of our ongoing issues.

I told them I know this service will be separate from our American Home Shield contract. But I have had enough experience with them to this point that I trust them to handle this service for us too.

Every tech I've dealt with and the office staff I've talked to have been cordial and professional. They're willing to listen and answer questions. I wouldn't hesitate to recommend them.

Angela B.

Really torn to have to give only two stars. The guys that came out were great. What I'm unhappy about is that we had to call a plumber because we had water in our basement. We thought we had a leak. Once the guys got here, they determined it to be a stoppage and had to go all the way back to Ranson to get a piece of equipment. Once the equipment was onsite, they fixed the problem in short order. I'm most unhappy because I got charged for their time to drive back to their shop and the return trip here. I called the office and was given a credit for the service charge only. I do not think the customer should be penalized for not knowing exactly what the problem is. Were that the case, I wouldn't need a plumber. Will not use Comstock's services again, which is too bad because the actual plumbers were great.

Jennifer T.

UPDATE: August 2 - After further phone calls with the owner, he was willing to work with us and even issued us a FULL refund even though we had only asked for a refund for the unauthorized repairs.

UPDATE: When we spoke to the owner on Friday, July 8, through his rudeness, he said he was going to refund out money. However, when we called back on July 11, after several days of receiving no credit to our account, he said he decided he was NOT going to refund our money because he was MAD at us about the reviews we had left.

On July 5, we had a pipe burst and subsequently flood our basement. We contacted Comstock Plumbing because we had used them in the past. They came out the next day and gave us an estimate to fix the pipe ($285) and to fix all our toilets ($120). He fixed the pipe that day but got called away by dispatch so had to return the next day (July 7) to fix the toilets.

The work on the pipe was done quickly and well and they were there when they said we'd be.

When he came back to fix the toilet, he discovered he would need to cut a hole in our wall to replace the wall valve but asked my husband for permission to perform the work first since it would require the hole. My husband okayed it and prepared to pay the $124 invoice he had written up. His assistant then took him back upstairs and apparently while up there, they realized that just a flapper replacement (which he was going to do for us as a courtesy since it would only take 10 minutes) wasn't enough but they would also have to replace the flush valve.

At no point did they tell us of the new repairs required or inform us of any change in price. When they came back down, he added $110 to the invoice claiming he actually had to replace a flush valve. W were upset because we can replace a flush valve ourselves for about $15 but he had done it without authorization for $110. But my husband payed it so the plumber would leave. He later called to complain and requested our money back because the plumber had not received authorization to perform that additional work. The lady we spoke to said she would have the owner call us the next day.

When he called, he was insulting, rude, constantly interrupting and demeaning. As we explained the situation, he first tried to claim that we shouldn't be upset about the price because we weren't charged a service charge, which we refuted because we had been charged a service charge the first day for the pipe repair. He implied we should have also been charged a service charge for the second day, even though the only reason the plumber had to come back the second day was because he was called away by dispatch the first day so could not finish the work. When we explained we never would have authorized a flush valve repair for $110 when we could do it ourselves for $15, he laughed and insulted us.
We then when on to explain how, upon examination, the flush valves in our toilets were the same ones that were there when the plumber arrived, so we don't think he actually DID the repair he charged us for, he got belligerent. When we further pointed out that two of the three toilets he claimed to repair were still having problems he said ""well you obviously don't like us so call someone else to fix it"" and hung up.

Jon B.

I give them 1 star for making the effort to come out the same day I called. Needed an estimate for a new water heater and a few basic repairs. The came out, but never followed up with the estimate. Wasted my time as I came home from work early to meet their technician. Unprofessional. You would do better elsewhere.