Comstock Plumbing

Virginia M.

Multiple scheduling SANFU's and Lack of communication (and experience).

Last week (Monday) we had a kitchen sink blockage. Our regular Plumber wasn't available until later in the week so after trying to use plunger/chemicals called Comstock to make appointment for the following day (Tuesday). They arrived next day and started job by attempting to snake the drain. After about a half hour, left house presumably for another job. I anticipated they would return same day but they did not.

I called 0800 next morning to see when they would be returning; the dispatcher said ""they would try and make it out but had other jobs"" and said they would need a whole day because the failed attempt to snake line indicated that plumbing was incorrectly installed (T-Fittings) and that they would have to redo kitchen plumbing ($$$$), This was concerning because we have a finished basement in which the ceiling would have to be accessed (cut) to do this. Anticipating their arrival, I leaned forward, cutting a small access to help the process and adding an access panel to cover opening.

Followed up again next day, said busy and would block out all day Monday (fair enough). Friday, they called and said were in my development and could stop by which was promising until I started explaining to the tech about what transpired Tuesday. A few minutes later the dispatcher called and said the tech could not make it due to time constraints; she said they would be back out TUESDAY. I told her that I was told earlier in the week that Monday was already blocked out for us. The dispatcher said that ""appointment"" was not made by her and that the Techs are not supposed to do that [and that they do that all the time].

I called our Plumber back, and scheduled Tuesday. They arrived on-time and had it fixed in an hour. Beforehand, I explained I was told by Comstock about the incorrect ""T"" fittings and that our plumbing would have to be redone/corrected. Our Plumber said he would be able to snake it, it was a matter of technique and patience--He was correct.

Lesson learned. I'll stay with my trusted Plumber!

Tracy D.

Had a family member sitting at my grandmothers home waiting for a plumber for 8 hours and they were a no show. No phone call, no explanation, just no show.

Robert W.

I didn't use Comstock. I made an appointment but then canceled it. Their receptionist was vary pleasant and helpful.

Holly K.

I've used Comstock Plumbing for years; however, I will not use them going forward and CANNOT recommend them. I ordered and they installed a hybrid water heater at my house in August 2020. And the plumbing connections the installed added greatly increased the footprint over the other water heater they previously installed in 2010. On December 24, 2020, I had a service appointment with Chip (same Comstock plumber who did the August 2020 water heater installation) to repair a sump pump. He said he needed to order a replacement part and that the repair likely wouldn't happen until after the new year. I was fine with that, holidays and all. It is now mid March 2021 and they are still telling me they have to find the replacement part. With a mere 10 minutes of my effort, I found the manufacturer, called them, got the contemporary part number, and ordered a replacement pump off Amazon. I will find someone with plumbing skills who is responsive to install it. This will not, NOT, be someone affiliated with Comstock Plumbing.

Kathleen M.

Chip was very easy to work with and very professional. My plumbing issue in my basement was fixed quickly and for a very fair price. I would definitely recommend Comstock plumbing and will be using them again in the future.

Lynden R.

I called on a Friday 4/24 to get an estimate done to replace a leaking water pressure pump, install a thermal expansion tank on a hot water heater Comstock had installed earlier and to fix a leaking sewer line. The earliest a visit could be done was the following Wednesday 4/29 between 8am and 10am. Comstock showed up after 10:30 am due to an emergency. Information was exchanged. I requested a same day cost estimate for a new booster pump. I was given a lukewarm promise I would get an estimate that following Friday 5/1 for the entire job. I received no cost estimate for just the pump on 4/29 nor a cost estimate that Friday 5/1. Monday came and went and I still had no estimate much less a cost for a new pump. I didn't receive even a phone call explaining the reason for the missing estimate. I called the company office Tuesday morning, 5/5 requesting Chip give me a call back to bring me up to date on the missing quote. Its 5:00 pm and no phone call.

To avoid any delays related to material shortages I called the recommended supplier for the pump needed and got a price quote. The cost was way too high for the quality of pump being offered. Hence I had to order the pump needed for the job via UPS. I purchased the needed thermal expansion tank and the lumber necessary to support the water pump above the basement floor. I've been ready for the job to be done since last Saturday. The only thing missing is a professional plumber.

Its going on eleven days now dealing with a leaking pressure pump. Like the water running out of my leaking pump, so has my patience.

Totally unprofessional and unacceptable.

No business is that busy to not make a phone call! Especially when you have ample office personnel. Delegate! The time taken to write a rebuttal/excuses to this review should have been used earlier making a phone call to keep this review from ever happening!

Where did Comstock's appreciation go for my previous business and customer loyalty I gave Comstock, a local business mind you, with more of my business instead of another plumber?

It is true when they say never make a customer stand in line to spend their money, otherwise they will take their money to someone else who does appreciate it.

To anyone who reads this review, make tracks not a phone call to Comstock Plumbing.

Christine D.

I've used Comstock Plumbing for the last 10 years, they just replaced my hot water heater. Very professional, competent and reasonable rates. All staff who've come to my house have been courteous and very helpful with providing answers to all my questions. Happy to do business with them.

Sam W.

Called and setup and appointment for Friday. Friday rolls around and I get a call, ""We rescheduled you because, uh, there were other people with emergencies, uh, call us back and, uh, reschedule.""

Yeah I have a better idea. I'll call a different company.

Debby E.

I am updating my review to reflect the action taken after posting the original review. I was able to speak with Chip whose family owns the business. He apologized for the behavior of the team member I spoke to over the phone. He picked the water heater up the next day. The issues have been resolved. As I said in my original review, the professionals that have come to our home are great. It was a single team member from the office that was the problem. That team member no longer at the company. I sincerely appreciate their efforts to make things right. We will give this business another try in the future.

Christina C.

We have used Comstock twice now. Both times they scheduled us quickly, showed up on time, fixed our problem and didn't mind all of my questions. They cleaned up after themselves and were very polite.

Highly recommend them.