Commercial Service

Nancy R.

Commercial Service installed a new air conditioning unit for us last spring. They were prompt, courteous and efficient. Communication was clear and site clean up was perfect. We are extremely happy with their work. We also use their seasonal maintenance service. I highly recommend Commercial Service.

Adam N.

To be clear - this review is not based on my experience with them directly.

A former renter of mine called on them to service the furnace for winter. They did the standard checkup. I realized later they left a sticker not just indicating they serviced it, but also installed it.

When I expressed my concern, they were very quick about getting back to me. So while I haven't had any personal interactions, their customer service seems good. I think it would be better to leave a notice that you simply serviced the unit, though. Don't imply you installed it when you didn't.

Dawn K.

I first called Roto-Rooter, but they couldn't give me an appointment date after 2 separate phone calls in 5 days, so I decided to try Commercial Service. They arrived a half-hour before the appointment time, but they called first to make sure it was OK. Very friendly, efficient service. I had them take care of 4 separate plumbing issues (2 very minor, 2 more difficult), and they were done in about an hour. No complaints. Would recommend

Bill M.

One Hour H&AC put in our A/C compressor, but when the expansion valve failed and the coil iced up after only two years, they quoted $1519.00 to fix it, since we hadn't signed up for monthly payments to hold their various warranties / guarantees in place. So I called Commercial Service, and they replaced the valve for $380. Charley, the CS tech, was polite and efficient; the work was scheduled for just a few days after my call, and was done on time. Our A/C is running great, at a fourth the cost of the Indy-based Bryant outfit.

Anneke R.

Friendly, fast. They were flexible with meeting up with me, and explained things well. Great customer service, which is often a lost art these days.

Jim J.

My AC had stopped blowing cold air, so I called Commercial Service based on the Google reviews. A technician arrived that day and diagnosed the issue quickly. He was able to diagnose the issue quickly because I had done much of the grunt work for him prior to arriving ( I took off the back plate on the compressor exposing the capacitor, I took the plate of the evaporator case so he could see inside).

The tech diagnosed the issue that the capacitor was bad, and he replaced it. His entire visit was 15 minutes. Anyone can purchase a capacitor for $5 to $20, but Commercial Service decided that they were going to charge me $130 for this cheap, easy to replace piece. The $130 is on top of the $86 diagnostic fee. All told, my bill was $217 for 15 mins of work and a $10 part.

I made a phone call to Commercial Service and was given the run around all day about who could make the decision to possibly lower my bill. After speaking with Grant and then Charlie Lofton, Charlie asked me what I wanted him to do, I asked him to lower my bill. He asked how much I was willing to pay for the part, I said that $60 seemed fair, as this was still at least a 400 to 500% markup on the part ( I understand that there is markup on parts in the service industry). Charlie said he would call me later in the day after he spoke with Greg about what they could do to lower my bill.

Charlie called me back, and said he made the decision that he would not lower my bill. He said he didn't speak with Greg, and made the decision on his own. I found this to be absolutely terrible customer service, as he was completely unwilling to change my bill. I find it even more telling of their business practices that they would be willing to lose a future customer over $60-70. In a nutshell, Commercial Service's markup on a part was 1300%. I will not recommend them to anyone and will explicitly warn people of their business practices that are borderline highway robbery.

Lynn J.

For HVAC in the Bloomington area this group is hard to beat. You can call them with confidence that they will do it well. If you are not sure and want a personal contact ask for Kelly Smith and he will see you right.

Heather F.

Commercial service installed our geothermal system 3 yrs ago. They service our unit every 6 months. They actually contact us to make sure that our service stays on schedule. Very friendly and have great expertise in their field. We have also used their plumbing partner and have been very happy with that service as well

Sherry H.

Commercial Service replaced our entire HVAC system and re-aligned and balanced our ducts. The new system is so quiet we have to be on top of it to hear it run. Our utility costs are down and the house is heated and cooled better than when it was new.

Ashley J.

Just got my heat pump serviced and the guy was very helpful, explained everything to me. He arrived early and was only here for about 40 minutes. Love a company that arrives early!