Comfort Wave Home Services

David G.

Great service done by Cory Proctor, very knowledgeable in the work he has done on my property, thank you for the great job and the explanation of both box's and the surge protector that were installed.

Joe M.

On Tuesday night, my home experienced a backup in the tub/shower in the master bathroom and then the adjacent toilet began to not fully flush. I tried to clear both using commonly available, eco-friendly drain cleaners. The tub eventually went down but there was a mess left in it. The toilet went down after some serious plunging. I figured I had a clog somewhere in the line that was going to take professional help to deal with. I went to Comfort Wave's website and was able to set up my appointment on it for the first time slot on Wednesday morning (8a - 11a). I received a text back saying the appointment had been set and I would be contacted Wednesday morning to confirm and let me know who my plumber would be. I got a call just after 8am on Wednesday morning from Quentin Wickliffe, a Comfort Wave Home Services plumber. He confirmed the appointment and let me know he would be at my house in about an hour.

Quentin arrived a little before 9am and came to the door. He introduced himself and got right down to business. He asked thorough questions about the problems and explained to me what he would be doing. He created a cost estimate in ServiceTitan and went over it with me. I agreed with it and signed it. Quentin went into my backyard and began working on the main line with his powered snake to clear the clog. He worked on the line for some time and then asked me to flush both toilets a couple of times and run water through all the faucets. I did as he asked and he reported that everything looked good on his end. He asked me if there were any backups or overflows in the sinks, tub/shower, or the toilets. I told him everything was working as it should. He and I were both satisfied.

He put his equipment back together and policied his work area. He completed the invoicing and it was exactly what the estimate said it would cost. I signed and paid. Quentin made one last check of all systems, took a picture of the master bathroom toilet flushing, and wrapped up.

Quentin was a friendly guy who did excellent work and kept me in the loop the whole time. He deserves lunch from Comfort Wave for a job well done!

Shalen G.

Casey Hayes was Absolutely Amazing! Is extremely kind and respectful. Answered all my questions that I had. Would definitely recommend him for any work and would prefer him to be my personal Electrician. Did a fantastic job on installing my surge protector!

Now I'm going to be full on transparent on here. I understand that they're a well established company and I understand that things are expensive. However, I spent more than I could afford to get my A/C ""fixed"", which was the original reason of me getting connected with them.

They did a free check, then I had to set up Electrician work for the HVAC guys to come back out which was $2,000. A HVAC guy came after the Electric work was done and didn't do what I would told would have been done, which was checking to see if there were any leaks. He didn't check and instead just put 4lbs of freon and charged me nearly $500 for it. a Month in a half went by and my A/C began to stop working again. In between that time, I had gotten a call from the office to set up a free preventative maintenance for Electric and Plumbing and I was totally for that, since it was free. Which was only because I had signed up to be a member, which they do free maintenance every 6 months and then they also give a 10% discount on services.

HVAC came out again to check and had stated that the wires below the house, that connected the outside unit to the inside unit need to be replaced, which I agreed upon that to be replaced, in hopes that would fix it and for me to keep personal record on what is new, etc... Since I have only been in my home for 3 years now and was told things were new but have had issues sooner than I should have. I was charged $750 for that. Then, my A/C was off for a week in a half, while they searched for a part that they claimed that I needed to replace as well and wanted to try and say that they could do it for $2,000.

Mind you, I have 2 children. I work a full time job but can barely keep up with everything because I am going through a divorce. I was not able to afford the $3,250 I had already spent on this company and the only good that was done was when Casey did his work and when Nguyen came out to do his inspections for Electric and I'm blanking on the guy I had for my Plumbing Inspection but he was nice and helped me solve an issue with my toilet flusher handle (whatever you want to call it).

This is not a bad company. They're very kind, respectful, professional, and polite but I feel the HVAC side needs some work on being a bit more honest and communicating with each other on services being or needing done within a household, especially if the same people aren't going to be coming out each time. I am willing to stay a member to get the free preventative maintenance done and keep eyes on my Electric needs, but I ended up having a neighbor that is in HVAC, come over and fix my A/C. This all occured in the span of roughly 3 - 4 months, starting in July.

And every office lady I ever spoke to, was extremely kind as well, so, Customer Service on that end, is just fine.

Patricia B.

As a federal employee, I strongly recommend not doing business with this company. I ordered a Lennox and they installed a Trane! One of the servicemen broke my fence, dented one of my air conditioners and tore up the ground cover on my property. Save yourself an extremely problemmatic experience - go elsewhere!!

Robert S.

They will not work on anything not professionally installed. They are no hungry enough for everyones business it's a pick and choose business. Do no recommend


The service I am wanting?
Excuse me. I've got a mini split with heat pump I am needing to get charged. But the lady that answered the phone asked who installed it when I told her I did she said they don't do services on anything that is not professionally installed. You better call your receptionist if that's not the case. Or you can call me and set up a time to get my air going. Thank you.

Nicolette D.

Edward was very disrespectful and I do not appreciate it. I will not use him he was very rude and condescending with giving me a quote!!

James W.

Very professional and on time. Their Wave club can save you money in the long run. Their techs came out and service our AC units as part of membership at no cost to us. A value at 9.99 a month. They also checked out our electric and plumbing as well.

LaTanya F.

The unmentioned charges, outrageous parts pricing, and fail to present detailed estimate were negatives for us. Although the Tech was nice, the bottom dollar amount carries a heavy weight. A $135 Diagnostic, $66 repair charge with no repair, and the Tech being insure onsite less than an hour. A coupon was offered for Free repair charge if the company did the repairs, but if not you can be sure the $135 Diagnostic will be yours. To replace a $14 contactor which took less than 10 mins, and a $32 control transformer, their total cost was quoted at appr $514 but the Tech was willing to take it to $480 . This quote definitely makes the parts and outrageous cost to the us the customer. We went with this company because of the reviews, but I should have noticed the red flag of 2,016 5star reviews over a 2month period. Just too good to be True.

Cheryl R.

Two mini splits were installed into my home. From day one they didn't work. Comfort Wave installed a new outside unit and they still don't work. They have been to my home at least 12 times with several different techs coming each time. They refill the refrigerant each time then leave. After about 1 week the mini splits stop working again. One tech came out and said that the lines were too long and that they would probably have to put in two outdoor units and redo the condenser lines. Well that has been 6 weeks ago and I have heard nothing back from Comfort Wave. I called them but you just get the call center. I told the call center person the problem and they said that they would definitely tell the company to help solve the problem. Still haven't heard anything back from the company. $10,000 for mini splits that don't work and I now have ugly black pool noodles all over my home that they used to insulate the condenser lines.

Whitney F.

Excellent and efficient service! The value was goid and their monthly service thing is a good deal.