Comfort Experts

Mark S.

What i know now that i didn't know then.....

The sale was slick and smooth. The install was about the same with two young kids mucking their way through a "make it fit" circus. A 20x25 filter housing strapped to the top of a 20x24 unit. Good old mask covered up them thar holes! Then the drainage...with no means of clean-out! Cost me dearly. Had to replace the whole danged floor AND floor joists. As for the shut-off float switch - I don't think it is even hooked up.....

FWIW - i doubt very much either of them kids was fully licensed for HVAC....

And when i called for a service special, I was told they no longer serviced my area.

the unit is nearly 13 years old now - and coming time to probably replace it. I will NOT be calling on these yahoo's for a new unit.

Ert M.

Be very careful with comfort experts.
*Three hundred dollars to change an AC capacitor ;)
*400 to change a 5 dollar kitchen sink part (tech had to drive around for 2 hours of labor charge for a part readily available to home depot) ;)
*Estimate for an AC repair... $3765. Second opinion tech made minor adjustment for 154. There was no need to change the major part for 3765.

I understand that people make honest mistakes. Maybe my Mom's experience isn't typical. However, I will say they were 3 for 3 on shady, overpriced service calls with her.
Be careful out there.

Theresa P.

This site made me select a star this company deserves 0 stars.. I have been a customer for years I called Tuesday June 22, unit was not cooling. First they tell me if I am renting they cannot help me. However, could not tell me the reason why, then the charge was 200.00 for service call. No thank you.I will never use your company ever. You have just lost a customer . I am a home owner.


Theresa

Alan S.

Same company as Hobsons. Not the same after their dad gave business to kids. Settled with me out of court after TDLR was about to revoke their licenses -- charged for inferior non-UL parts under manufacture warranty and for parts not installed & for labor not performed. Technicians are not paid for visits and must invent problems to be paid a commission.

Patty C.

Run from this place. I recently moved in and hired them based on the glowing reviews and they charged me $700 to sign up for an annual contract for all 3 units...then charged me another $1300 to install switches that stop the AC units if they start leaking water. A little pricey, considering I had them installed in Florida for my 3 units for $500. Anyhow, one of my AC units stopped working today and called them to come out and they said they couldn't because I had a home warranty and they don't work with those. Mind you, I called them regardless of a home warranty...I wasn't going to use it as I was a customer of theirs and was willing to pay out of pocket...I didn't even think about my home warranty at all!

Ashley then told me they couldn't work on it because they didn't work with home warranty companies and I told her not to worry about it because I was paying out of pocket and she said NO CAN DO. What the hell??? It's going to be 108 degrees today and I bought a package with them to service my AC units and she said NO CAN DO????? Didn't ask about a home warranty when I signed up with them at first!

Totally unprofessional and even though they don't "sell" services" they certainly suggest a lot. I was also suggested I get an attic tent installed for $800. Googled it and on Amazon you can pick one up for $50 and install it yourself. Do yourself a favor and RUN from this crazy place!

Christopher B.

This review is about six years too late to help my family, but hopefully it will help yours.

In 2014, my father had a problem with his A/C and called Comfort Experts. The tech arrived, told him a capacitor in the air handler needed to be replaced and did the work. That very night, my father noticed a burning smell throughout the house, emanating from the vents and called the fire department. Luckily no damage was done, but the next morning I opened the air handler to find the tech had used a capacitor that was clearly incorrect for the unit - it wouldn't even fit in the mounting bracket and was just laying loose in the handler.

At this point my father made two crucial mistakes. First, he actually called Comfort Experts back, and then he let the salesman talked him into paying over $6000 for a brand-X A/C system (Goodman). For that money one can own a quality brand like Rheem or Trane. But I still don't hold it against him; he was in his 80s and not as sharp mentally as he once was.

Fast forward to 2018, when the system failed. The problem was the fan motor in the air handler. Luckily, the fan motor was under warranty. Unluckily, we were dealing with Comfort Experts so the visit still cost $500. I was present that day and asked the tech to explain the charge, since the part was under warranty. He said nothing, just sort of hung his head in shame.

And now the system is dead again, which is the reason for posting this info at this time.

My advice to you is, treat Comfort Experts very much like COVID-19 - avoiding all contact is the safest bet.

Ronald E.

They will not stop calling me with their 800 number. It's every day and I no longer want to deal with them. Past history with their service plan was not good. Their price to replace our unit was way too high.

Vonne C.

this place is terrible contractor came out and charged us 941.00 for a small weld and refrigerant and yes I know refrigerant is not cheap but then he tells me my ducts need to be cleaned @ 875.00 so I call a duct cleaning service and its 219.00 for the exact same services buyer beware*update* air duct guy just left and my air ducts did not need any cleaning so comfort experts is a total scam and will try to sell you things you don't come close to needing

Jose G.

Company profits off ignorance, they charge $350 for a $20 capacitor, call it a "voltage absorption system" to try and deceive customers. That alone would be reason enough to just call any other company.

Lee L.

I was very disappointed to learn that this company will not work on your home if you have a warranty. I wasn't even trying to file a claim with my home warranty. I simply needed my refrigerant checked for a minor issue. They refused to help me. The lady that took my call was very apologetic. None the less, there goes my hopes of doing business locally.