Colorado Custom Service

Zack S.

Dishonest, nonresponsive, unprofessional. I've been trying to get my deposit back from these guys for nearly 6 months (they never did the work). They have done everything possible to avoid paying the nearly $2k back to me. Ive been given the run around on the multitude of reasons we havent been refunded. Long story short, stay away from them if you value your sanity.

Hj W.

Called to schedule service Friday at 830am, voicemail states they'll call back typically within a couple of hours. Text them Monday morning because maybe they didn't check their voicemail and got a response saying sorry they would call after staff meeting.
Longest staff meeting ever because they never called. Such poor customer service in my opinion. Takes three minutes to call and get someone on the schedule and some where else can have my money.

Timothy T.

Service was excellent as Andrew and his team replaced our old AC unit. They were efficient and took the time to make sure everything was working. Everyone on the job had a great attitude and I would hire them again for future projects. Tim at Madison

Jana B.

I would never recommend this company or owner to my worst enemy. The cause of all the damage shown in the pictures I posted started from improper insulation ducting making the unit to run almost non stop building up a more than normal amount of condensation. The improper installation of the drain caused the pan to fill and overflow at even lower level due to the furnace not being installed level.due to the improper freon charge on top of all these issues caused by the installer, the coil finally completely iced over and became a constant flow of water. This water soaked drywall and ran down the wall to hard wood floor causing it to curl. All this damage could have been prevented with a proper installation and the required safety measures required with a furnace installed in the attic. This is only partial report I received. This man Andrew put my son and I in danger by having "" a thief""working for him and allowing him in my home. Andrew blamed it all on the worker stating that he had been robbed by the particular worker also. The same worker that worked on my home with my son and I home alone with him. Andrew did a final walk through and said everything was perfect and up to code. I'll let the pictures speak for themselves. If you do decide to use this horrible company because charming Andrew talks his way out I would recommend paying him with a prepaid credit card because my card was compromised and maxed out after paying him.

Hamilton B.

I found this company through home advisor and have a review on the home advisory also. I am a verified customer. I met the owner Andrew and he was nice, a good salesman and he got to the project fast and everything seemed legit. However after installation, I noticed that there was a huge bubble in my ceiling and my hardwood floors were buckling. I had to,end up hiring a different contractor to come and access the damage and what was causing it. After he looked at it he immediately informed me that the work that was performed was not up to code in any way and done incorrectly that is could have caused great harm to my family. When I confronted Andrew with what had happened he came to my home and removed the wet drywall and wet insulation and then I noticed he was cleaning with products from my laundry room without my permission. I told him my husband was on his way home and wanted to talk to him, and he left abruptly. At that point my husband and I called our insurance company and they advised us to no longer deal with him and to not let him back into our house. Andrew stated that the workers he had with him in my home were criminals and that they had stolen the materials needed to ensure the job was up to code. When the job was finished Andrew did a final walk through an approved all the work and said it was up to code. We have been inconvenienced and put out due to this mans negligence and lack of work ethic and moral code. We had to come out of pocket to hire a contractor to fix all the immediate dangers that this posed to my family in order to use the air conditioner this summer. Although our floors and ceiling are still damaged we are no longer in danger. I would never recommend this company or person for any job. I have pictures but I can't post them on this sight. I may upload to utube soon.

Corey K.

DO NOT hire this company. Broken promise after broken promise. The experience I had was so surreal that we started joking about what excuse they would use next time and we were never too far off. Horrible quality of work (did not frame out where the AC was installed so it was screwed into drywall!). Multiple no-call-no-shows after down payment was received. Every excuse in the book (these are actual excuses used in the course of a week):
Traffic = no call no show
Trouble at another job = no call no show
Van broke down = started as going to be late, ended as no show
Supply house is so busy = 5 hours late
I'll call you right back = Never called or showed again
Not to mention all the ""I'll call you tonight"" or ""you'll have it tonight"". Then we heard excuses like, ""worked till 10 and did paperwork past midnight"" and ""we hadn't heard from the framer so we had no new information"". If you enjoy getting the run around, being directly lied to, and having a horrible quality of work, this is the company for you.