Colony Home Maintenance and Repair Services

Sonia M.

I would not recommend Colony Home for any work on your home. We used the company for a mitigation job at our home. Throughout the project we were given deadlines and promises that were not met. We were promised that after the mitigation was complete, Colony Home would repair our home in 2-3 weeks. Instead, they took 2-3 weeks to give us an estimate and then let us know that they could not start the work for at least 2-3 months. We felt like we were being constantly lied to in order to get our business. We found the project manager John to be abrasive and not very pleasant to deal with. Overall, we did not have a very good experience with Colony Home.

Danielle K.

Mark visited my home to unclog my sink drain. He found that my painting contractor had been cleaning off his paint brushes in the sink which cause this buildup to occur, he eventually pulled out the gunk and got me back up & running. Very sweet guy, took his time to do it right and helped so much.

Faye Z.

Home warranty send this service to our house to unclog the kitchen drain, but the technician was not able to unclog it after 4 tries. We paid the diagnosis fee, and this service also collected payments for repair from the home warranty, but nothing is fixed. Basically this service collected payments from both parties but didn't resolve the problem. The home warranty case manager was assigned and recalled the same service to us within their rights (because home warranty paid repair fees already), however, when I called and spoke to a lady (receptionist) today, she was extremely rude, refused on the phone, saying they requested hydrojet but home warranty refused to pay more so they aren't doing it, and she said it's standard procedure to charge both parties, she ended up losing control and yelling: "call your warranty, call your warranty, call your warranty!!" And hung up. I have never dealt with anyone one the phone being so rude and not professional. I can see a reason to decline service before collecting payments, but after both parties paid already, then declining further service ( recall ), and so rude and unprofessional, is not common.

Courtlin B.

I had a great experience with this company today. They were sent out through my home warranty and they were professional, explained everything to me (I know nothing about plumbing), were efficient, dealt with everything with my home warranty on the spot and didn't make more than one trip to fix my issue like some technicians do, and came at the beginning of their time slot.

I will absolutely use them again if I ever need them. Until then I will recommend them to all.

Toni B.

Great company. Communicated perfectly with me through the entire process. Very professional workers.

Susan H.

Pru and O'Con were very professional and solved the problems they were presented with. Not only that, but they also gave future advice and answered all questions. They helped clear a faucet that was down to a dribble, and replaced a broken faucet with a new one that didn't quite fit, so they used power tools and all to get it to fit. They were both very friendly, and fun to have as almost like visitors in my home!

Alesha M.

Hiring this company has resulted in Colony Home bringing in a subcontractor into our home, hired by Mr. John Flores. Master Granite, owned my Memo Perez, whom did not have any insurance, filed exotic granite in my kitchen that was not within OSHA standards and my home is now contaminated with Silica. They used no water when cutting inside, or the proper collection of granite dust. A shop vac doesn't do the job, clearly. Two independent labs have verified this quartz/silica substance. Mr. Flores has been a nightmare to contend with while my spouse is in Afghanistan. He walked off the job after being paid $7,000 and did not finish the bathroom, (paint or bathtub grout), or my kitchen.

I was left without plumbing for eight weeks and I have a two year old. He attempted to clean up the granite dust with a cleaning company but they only caused further damage, this resulted in $1900 in damages. Dust was removed but not the silica. As soon as Mr. Flores was made aware of the silica contamination, he refused to provide his insurance information. USAA would not cover damages caused by his "gross negligence." I read his 'eleven five star reviews,' and assumed he was "trustworthy". He said to me, "Trust me, Mrs. Duff." "You're not trusting me, Mrs. Duff." It is almost February and my home is still unfinished. He was hired August 25th, 2019.

Beware. Use caution. His quality control is horrific. They scratch things, drip paint, lose molding pieces, lack supplies, have to repeatedly repair subpar work, charge for materials they do not use, and charge for services they do not provide. Such as moving furniture, removing appliances, taping rooms before painting, protecting your property. This will cost us several times what the original projected costs were to repair our home from his crew and subcontractor. I've had to hire a law firm to recover my damages. Some projected estimates, $9800 to clean the kitchen of silica, new cabinets $6400, Hvac system cleaned $2500. This has caused us so much stress.

Jack J.

Colony Home was awesome! When our kitchen flooded this summer we had no idea what to do. First we called Blackhill Restoration. After they dried us out and demoed the damage they referred us to John Flores at Colony Home. Oh boy did we make the right decision by calling him. He promptly came out and gave us an estimate and answered all of our questions, and we had alot He was as professional as could be and lowered our stress level by about half. If you are dealing with any fire, water, or storm damage trust nothing but the best to put your house back together. And that is Colony Home.

Jennifer W.

Colony Homes is the best! They turned my nightmare kitchen flood into the kitchen of my dreams. No really, it's true. The restoration company ripped out my whole kitchen and all my floors. To say I was stressed and overwhelmed would be a gross understatement. Thank God I found Colony Homes. In walked John and saved the day. He was professional, timely, and very communicative throughout the entire process. He even helped me navigate the murky waters of the insurance company. His crew was just as wonderful to work with. They showed up when they said they would (say what?), did amazing work, and always cleaned up after themselves. I cannot recommend this company highly enough!!!

Jeff K.

We had massive mold infestation in our two story, 4129sf home, and had to replace three HVAC units and all ducts. Afterward, we had 22 large holes in our ceilings where ducts were removed, and three areas where drywall had been removed in our walls. The damage was extensive. Our remediation company, Blackhill, in Austin, Tx recommended four construction companies. One company sent a representative and they never called back. Another gave us a bid, but the next day the owner emailed to say that his company couldn't do the job. Too big of a job. We interviewed John Flores, the owner of Colony Homes Home Maintenance and repair services. He was not intimidated by the amount and difficulty of work, and said we would never the know anything has happened. I didn't believe him, because the damage was so extensive. But, we hired him anyway because we were becoming desperate. He sent in a large drywall crew. They arrived the day he said they would, and quickly, over a two day period, squared all the holes, and put up the drywall. The next day a large drywall finishing crew arrived, and spent a few days on the massive amount of work. Then John sent in a large painting crew which essentially had to repaint the entire house. Then he sent in a large cleaning crew. Literally, everyone of the crews was impressive. The worked quickly, were friendly, and communicated with us in a way that caused us to have confidence in them. The bottom line is that John delivered in ways that far exceeded our expectations. I was wrong and John was right. We couldn't tell anything had happened. Now, I'm 72 and have worked with a number of contractor type firms, and I don't remember one of them who met my expectations. Yes, I'm a perfectionist, but I'm fair. John far, far exceeded my expectations. And we really liked him. Hire him!!!!! I'm leaving my name and location. Call, if you like. Jeff Kendrick, Cedar Creek