Collins Comfort Masters

Chris R.

I hired Collins Custom Comfort (CCC) to perform their annual ""Customer Care Plan""inspections on my (2) 3 year-old A/C and HVAC systems.
When the (2) techs arrived to perform the pre-summer inspection, I was told that one of the two capacitors on my A/C units was not working properly and needed to be replaced - at a substantial additional cost. Since both capacitors had been replaced under warranty less than 12 months ago, I questioned the diagnosis.
Since the capacitors were still under a service warranty, I called the company that had replaced them.
That company checked both capacitors - in my presence - and showed me that both were working at optimal performance and didn't need replaced.
I was upset that the techs from CCC lied to me and tried to up-charge for additional work that was not needed.

Chun T.

Avoid this company at all costs!!!!! We have worked with this company mainly because that they work with Costco and have replaced a water heater and two AC units with them in the past 5 years. However, the water heater they replaced for us four years ago broke about two months ago, and the team at Collins Comfort Masters lied about contacting the warranty and stated to us that the warranty doesn't cover the replacement of our broken unit. They didn't give us an updated quote on the new unit or the brand of the new unit (which was different from the old broken one). It was only after we got charged significantly more than what we were originally told that we realized that their technician and their team never ever contacted our warranty, despite that the new water heater could have been covered under warranty to be replaced, and we found out all of this after we contacted or warranty of our old unit. It took us at least 1-2 weeks for us to hear anything from Collins Comfort Masters to get an answer. Save yourself the trouble of our headache. They broke our trust and didn't even care to admit their lies and didn't provide any solution. We would be seeking legal actions. We'd advise you to avoid this company at all costs.

Lisa B.

We had a bad experience and will not be using them again. Originally used them to install ac system that costs over $40k. After calling and giving our feedback, they said a manager would call and nobody called after a week.

- Felt the technician was shady and unprofessional the whole time.

- He was always trying to sell us a new system when we already talked to Collin's Sales Consultant who told us that our system was under warranty and that he didn't have a comparable unit in inventory. In addition, the technician tried to sell us a system that was lower quality than the one we already have. I know he is not based on commission, so I find it weird.

-The technician didn't ask if he could wear shoes in our home or put on booties on.

- Unreliable scheduling: He ruined our system (that was working properly before he arrived) from the first visit and had to come back to visit fix the issue, however, scheduling service messed up and we waited for the technician to arrive and never arrived, we had to reschedule to another time and resulted in losing 12 days to fix.

- Based on a 2nd opinion, the issue was an error code, which required a system reset, but he climbed up our attic to do all sorts of unnecessary things. I felt like he was just messing up our house for no reason.

- He didn't have his own ladder and had to use ours and when he climbed up our attic, he ripped the ceiling.

John W.

I was referred to this company through Costco for a water softener. Everything was Okay until the installation. No proactive notification about the date or time. When the tech was running very late I had to call Collins 3 times before getting a straight answer about when my installation would happen. The installation went great Friday night, several hours later than scheduled. I had the service manager call and then arrived to get started on the installation. The techs worked late to get it done. You would think after paying almost $4000 you could get someone to call. Nope, Poor customer service to say the least.

Melanie S.

I was an employee in their call center and the experience was terrible. This place only cares about certain employees. They play favorites and if you are related to management in any way you get away with everything. When I started I was promised room from growth but little did I know once you are in the call center you are just in the call center. No room for growth whatsoever. The lunch break of 30 minutes is absurd when there is nothing remotely close to even get lunch at. They promise commission but they change the commission rate if you start actually making money. They don't pay the employees what they are worth. I worked 42 hours and had commission before I left and my last check wasn't even a full weeks pay. THIS COMPANY DOES NOT VALUE THEIR EMPLOYEES. They say that they care and do nothing about the negative things going on in the office. This company will NOT last long. The call center is the heart of the company and it is falling apart. I have watched several valuable employees walk out including myself because they do not care about anyone who isn't related to a manager or is best friends with one. I would never recommend this job even to my worst enemy. I hope that the people still in the call center find better places of work because they do not care at Collins.

Charlotte B.

We had Matt and Gabriel install a new HVAC unit last week. We could not be happier with our experience. They arrived exactly when they said, and the job took exactly the amount of time forecasted. They took great care to protect our home/ floors during the whole process, they were extremely courteous, communicative, and our system works great! I would highly recommend this company.

Lynne B.

Thank you for delivering the check - it never had to go to this extent but at least I can close the book with Collins Comfort Masters.

Jon G.

Collins Comfort Masters gave is an exceptional service and product.
The sales Rep Aaron was knowledgeable, had great answers, easy to work with and not pushy. He gave us a great deal that beat out 3 other mid level systems.
It was installed in less then 24hrs by a solid crew Kaiden, Mathew, Thomas, Josh, and Ty. They kept me updated, did a complete cleanup and walked me through of the entire system when done. They were pet friendly and just plain friendly.
Really top notch team from Start to Finish!

SJ D.

We have been customers of Collins Comfort Masters for over eighteen years. We have been pleased with their service and professionalism. Recently Eric inspected our heating units. He was thorough, personable, and explained issues with our units. We highly recommend this company.

Heather C.

Recently I spent $14,000 on a new AC unit. This is the second unit I purchased from CCM in the last 5 years. Total amount spent $22,000. After the most recent install I was given the attached paper. I called to sign up for the service plan and was basically told to F off that this plan was discontinued. If it is discontinued then don't hand out the damn sheets. Customer service has little to be desired. People are short and condescending on the phone. Once they have your money they don't give a rats butt about you.