Colin's Plumbing

Lisa S.

These people put in a ""new"" sandpoint well for me. Charged me over $6000!! It was 3 years ago and I had nothing but problems. First off, I was sucking air and the pressure was all messed up. I had them come back and all the did was tweak the water pressure a bit. Was still sucking air. They don't warranty their work for more than 30 days! It was a friend of mine that found that Colin's had put in a cracked main water valve! Had to fix at my expense. I had ""new"" pipes also break just to find out they never used the correct pipes to begin with! Had to fix at my expense-again. We won't even talk about what they did to my yard with their well truck! I am a disabled person and still can't afford to fix my yard. DO NOT call these people for anything! By the way, I could have had a new sandpoint well put in for around $1500!! I didn't want to even give them 1 star but Yelp made me before I could post this!

Christine B.

This guy doesn't know the meaning of gravity or how pipes flow. For a plumber this is very concerning! Overcharging for backyard plumming service. But my son knew more about plumbing,and he's a welder! Do not be intimated, and be your own advocate for any crooked services from this company.

Robyn B.

That idiot (Colin) was at my house yesterday...we had a frozen water pipe..he was here for 3 hours ...ripped my ceiling out in the basement.......insulation all over the floor and a mess in the kitchen where the pipe was frozen...he never finished....he said my husband can finish putting insulation around the pipe because he had 2 other places he needed to get too...While he was writing out the bill he said three times that this was a very hard job and I'm sure he was saying that to justify the monstrous 687.00 bill. I just stopped payment on the check because after reading several comments on him, I will be damned if I am going to let him rip me off. I will pay for what he deserves and it certainly isn't 687.00.

Rose M.

I don't want to give this company a single star. He accepted my call for a frozen drain pipe. I knew where is was frozen (happened 2 years ago) and how to access it. He disagreed and attempted to use his dirty rusty snake and only got a few feet before he quit. He had to use our screw driver to remove the overflow cover and didn't even put it back on, but left a trail of mud throughout the house and set his machine on 2 rugs leaving wet, rusty marks, then came and said he didn't own the proper equipment. It required a 'Jetter'....but he DEMANDED $250 for maybe 10 minutes of actual work. Had I seen the rugs he wouldn't have been paid a cent. I gave him $50 to leave so I didn't have to call law enforcement to get him out of my house! I have since then located about 20 others he way over charged. Not a plumber in the world worth his $450 an hour!!

L J.

Wish we would have checked reviews before calling this guy. He overcharges and even charges $150 to ""stop by on his way home"" to give you an estimate.

Ryan W.

Colin's Plumbing LLC was called to investigate a foul smell coming from a floor drain/vent in my parents' utility room. While clearing the area to make it easier for the serviceman to work, my mother found a pound of rancid meat she'd forgotten she'd taken out to thaw. She let the man know this was the source of the smell and that she thought no work was needed. He asked to smell the meat and told her he didn't agree. She told him again that the meat was the cause of the smell--she was sure of it. He told her the meat was NOT the smell and that her house was filling with methane gas, making her think there was a dangerous situation that needed to be addressed. Still not comfortable, she asked for an estimate on the work that he proposed needed to be done, which he ignored and proceeded with his work without giving her any idea of what was to come. When all was said and done he handed her a bill for $1,119 for replacing some loose PVC and the cover on the drain. She paid him immediately.

I contacted him to get information about what was done. He told me he didn't give her an estimate because ""I was three calls behind and I needed to get to work."" Providing a range of costs is something that could have and should have been done. I believe he didn't do this because he knew how much he was going to charge her and didn't want to give her a chance to object. I asked him why he didn't listen to her thought that the meat was the cause of the smell, to which he said he agreed that could have been the case. I believe he lied in this answer, wanting to cover up that he told her the house was filling with dangerous methane gas and making the job seem absolutely necessary. I asked him what he found when he jackhammered into the floor, and he said he found loose PVC and a misfitting cover. This was either a lie to me or to my mother when he told her that the vent was installed improperly. I believe this was a lie as a whole, because the vent isn't even located in that room.

I believe misleading sales tactics were used to justify a job that the customer was objecting to in order to remove as much possibility of cancelling the job as possible. The work that was done didn't seem to have any issues. The sales tactics and ignoring the customer's concerns and findings were the biggest complaints.

We have contacted the business to see if they're willing to review what happened on the day of service.

Art J.

This person came to my house after hours when my water heater stopped working. He shined a flashlight on the water heater, said it had water in the pan and that his insurance wouldn't let him touch it. He wouldn't answer my questions directly and kept asking me irrelevant things. He even had to borrow my flashlight, as he hadn't brought one! He said he would have to replace the water heater, maybe in a couple days. On the way out of the basement, he stopped by and wiggled the pressure tank and said I'd need a new one of those, too. His bill for telling me he couldn't touch the water heater was $195. I called another plumbing company the next morning. They were able to get the water heater running in 10 minutes. It does need replacing, but at least I have hot water until I can get a new one. The quote from the second plumber was HALF of Colin's Plumbing, and he was so much more professional and helpful.

Bonnie W.

If I could give out less than 1 star, I would. He actually did give me an ""estimate"". When I asked what it would cost to dig out the top 12 feet of well pipe where the cast iron had rusted, he said they did one 2 weeks earlier and it was about $2,500. But mine should not be anywhere near that. It wasn't, it was $6,800. No complications nor anything special found in the dig, but somehow the cost increased dramatically. He also borrowed a few of our tools including a shovel and some wrenches while he was working and he stole them. Denied that he ever borrowed them in the first place. Tracked mud in the house when he came in the house too. Hope his business rots just like our cast iron pipes did..

Patti P.

Colin responded quickly to my call, however he charges a small fortune. He doesn't take credit cards. He also charged me to bring in a backhoe(which, btw is his son). He handed me a $4000 bill & I was beyond shocked!!! He was here less than 4 hours. I won't use him again. He never gave me an estimate. I wish I would have checked on here prior to calling him. I too, have a new pump, pressure tank & new pipes. His numbers must not have added up to enough money because he wrote over a few of the numbers adding to the bill i.e.; 5 became a 9........never again. I need a new central air conditioner. There is no way in hell, I will call this man!

Don J.

Colin responded very quickly to my plumbing concern. In fact, I think he was there within the hour. While his solution was effective, it was also very costly. Probably a less costly solution was also available but it was never offered by him. He seemed more interested in padding his pocket than anything else. His solution was to dig up the line to my septic tank - a two hour process for which he charged $2,500 ($2,000 just to move his backhoe to my backyard).

He came back day two to simply put in a new pressure tank and an in-line water filter. He then also decided our water line from our well needed cleaning.

His work was generally of high quality but I still can't get over his bill of $5,000 for about 1 1/2 days of work. I will definitely not give him a call next time.