Cole Services

Charley J.

Crappy service. They were very late with their appointment then tried to BS me about why. My five year old kid comes up with better excuses. Then they tried the good ol' bait and switch just like the other reviewers discussed. These guys are a sham. I will never use them again.

Larrin H.

These guys are full of bait and switch. Called them over to work on a clogged drain. Asked several questions before they came over. Not only did they not honor the initial $79 quote but trying to upsell me to a more costly procedure, they did not even honor the $79 price attempting to charge me $99 for the base trip fee, that all of their promotions state is $79. So what was the culprit that was so horribly difficulty to unclog? A sewer rat? A python? Solid lard? No the next plumber unclogged the drain that had spaghetti noodles. Lesson learned, buyer beware when shopping for repair services on price alone. Bait and switch like tactics should be reported.

Jerry M.

Kevin did a great job of fixing my broken water heater. Same day service at reasonable prices. Took only an hour or so to fix the heater. Fast, professional, and friendly service. Highly recommend Kevin at Cole Services.

mark g.

I used Ace Duraflo to ""fix my leak"" .... What a joke. They claim to fix leaks using an epoxy process. Don't believe it! They claimed they did, yet I brought problems to their attention and they wanted to argue. Not wanting the continued fight, they wore me down and I crossed my fingers, hoping for the best..... Well, 4 years later, the problem is back, a slab leak. Same location! They took thousands and were nice enough to inform me their warranty was only for one year!

Beware!!! They are scam artists and ill equiped to resolve your problems.

I gave them a chance to remedy this problem before I posted. They could care less.

October 05, 2012

Jooyoung A.

They asked if they can reschedule my 3:30pm appointment to 2:00pm for their own convenience.
I politely said no, because I wasn't going to be home at that time, only to find out that my ALREADY scheduled 3:30pm would now become a 5:00pm appointment BECAUSE I turned down the 2:00pm offer.

When confronting them about their shady actions, they refused to serve me and hung up the phone.
Terrible customer service.

Gene H.

Cole services ?
Company employees should be retrained and re-educated about what is ""Service"" really means.
I excepted company initiated offer for AC tune up. They promised technician will appear between 10 am and 1 pm. Despite the confirmation calls day before and on the same, tech never arrived on time neither call about delay.
At 2 pm I called back and cancel tune up from Cole ""services"" for the day , and for rest of my life

Victor T.

This company is a big cheater! I first spent $89 to get a technician to check out my AC issues. Then the company quoted me $1700 to fix a controller board claiming this was the most critial and time consuming service. I was able to find another service company to do the same job for $500.

Gino H.

I liked the $79.00 drain or sewer cleared price and called early AM for an appointment.
They took my number to call me back and did so in a reasonable amount of time. They set the appointment time between 1-4 PM and said they would call 30-35 minutes prior to arrival.

Like most of you other humans I had other things going on a weekday afternoon. So around 3:20 (No call yet) I thought...YELP!

Well, there too many occurrences of the $79.00 quote escalating too high in price. If deciding not to get the work done, they still want to hit you with a $49.00 ""We came out"" charge. Sounded too much of a gamble, if not a possible opportunity to make money on just writing quotes.
I called them to confirm I would have to pay $49.00 even if the actual quote was way too high. It took a while but when I did get an answer in the affirmative, it was already 3:30 PM and would not be able to make the 4 PM appointment.
I cancelled the appointment.
My other suspicions would just be based on speculation rather than facts.

Danny S.

I recently had Cole service install an air condition system in my house with a deal thru Costco. I was told by Vince that the deal was going to be 1 year no interest and no payments for that year. Well guess what he is a liar, i just received my statement thinking i didnt have to pay anything and i was suprised to see i have to pay 528 a month. I also was supposed to receive a 1000 dollar gift card from Costco and i have yet to receive them. I wish i didnt buy this dam unit and stay away from them. VINCE is a liar and wont call back. Oh by the way there always late

Richard C.

My feeling about Cole is they are very very high priced. Here's the story. The gardener knocked on the door and said, ""You're water is leaking from the water meter."" The water company came and said, ""It's your responsibility."" My wife called three plumbers and Cole was the only one that was available and came right out. The pipe burst by the water meter because of the impact of a tree root putting force on the plastic pipe. There were three guys working, one doing the selling and talking and two actually doing the work. The job took between two and three hours. I calculate (generously,) 3 men x 3 hours x $100 hour = $900 + $100 for the copper pipe. Our bill was $3450. I asked for an itemized bill (parts plus labor) and I was told, we don't do it that way. So for a job I generously value at $1000, I was charged $3450. You can get the same work done for a lot less money