Cole plumbing

Hannah S.

UNPROFESSIONAL, CROOKED, AND A HUGE RIP-OFF!! I GIVE THEM NO STARS. THINK TWICE BEFORE USING COLE PLUMBING!! Our hot water heater wouldnt heat; we had a plumber come to diagnose the problem. Prior to arrival, my husband called and specifically asked for the technician to call him before making any repairs. We were told that we could turn down the service and pay a $60 service fee or have them fix our hot water heater and pay for the services and have the service fee waived. After only 12 minutes, the plumber came out and said he fixed the hot water heater and that it would cost $194. All he did was reset a switch and clean the filter. After signing the invoice and paying for the service, I called my husband to make sure that the plumber called him before making repairs. My husband informed me that he received no such call. The plumber decided to fix the hot water heater without consulting with me or my husband first as to whether we wanted them to fix it or to seek service somewhere else. Carrol, who they described as a master plumber, never followed our specific instructions. We called the Cole Plumbing office and spoke to Jeanette a secretary who was extremely rude, and we asked that we could speak to Mr. Cole directly about the situation. We asked that they put our check on hold until we could get the issue resolved. After several days of not hearing from anyone, we called again. We were still unable to speak with anyone in charge and received a rude runaround from Jeannette the secretary. One month later, we received a letter from Chambless Math and Carr for a debt collection of $260.80, yet had still received no call from Cole Plumbing. I called again to see if I could speak face-to-face with Mr. Cole. James Cole said once they turn us over to the lawyer that it was out of their hands and it would be a waste of time to even come up there and see someone. No one would even hear my side of the situation. Overall, we spent $260 on a problem that would never have happened if they had followed their protocol and our specific instructions to inform us of the problems with the hot water before making any repairs. Cole Plumbing is an unprofessional and crooked company. I would not recommend their services to anyone not even my enemies. They never would hear us out and only took their plumber's word over ours. The customer was not put first. DO NOT WASTE YOUR TIME AND MONEY!!

Keith S.

Made a Friday afternoon appointment, no show. Called 2 times to find out what the status was. They kept promising they were on the way. So, on Monday called again for afternoon appointment. My tenant has to take off from work again. This time they showed. They reseated the toilet with new flange, ring and put caulk around base. $478.00 after a 10% military discount! For an hour or less job. I know it was no more than $25 in material. Outlandish cost. I could of bought a new toilet from Lowe's and had them install it for less than that cost and had a new toilet!