Coastline Environmental Solutions

Matthew B.

I contacted Vince from Coastline about cleaning a rug that had dog urine stains, he assured me that he had the expertise to handle such a job. The rug was a $10,000 oriental rug so I needed it cleaned professionally, so I paid the $1200.00 for the cleaning. I received a rug back that was no longer usable. He informed me that he had an employee scrub the rug for over 8 hours. I took the rug over to a rug dealer and the rug store owner said that the rug was ruined during this cleaning process, and now my $10,000 rug is worth about $400.00. I spoke to Vince and explained the situation and he refused to take any responsibility for the damage. An expert would have ascertained that the rug could not be cleaned without damage and advised me of this outcome. Paying $1200.00 was very difficult for me due to Covid regulations shutting down all my sources of income. I planned on selling the rug to help pay my expenses. I am now much worse off for entrusting Coastline to clean my rug. I have known Vince for over 20 years and I am very disappointed at his complete disregard for customer satisfaction.

Arianna D.

Awful communication. Trying to remodel the kitchen, but they rarely come when they say they would and have canceled several times. We have repeatedly asked for a schedule of when they will be coming and have not received one. After sending them mine and letting them know I can't be here all day on an upcoming day, they cancel work on the day prior when I could be here and on the day of, thus accomplishing nothing and prolonging my exasperation. Will update again when job is done, if it ever ends.

Bryan R.

A client of mine in Aliso Viejo had a water heater leak in the slab, this went into an adjacent bedroom/bath. Vince was prompt in arriving the same day, addressing the situation and working with the Insurance Co. to get the ""right coverage"" for the claim as it turned into a repair of slab, bath/bedroom walls, flooring and water heater. He was Professional and very knowledgeable and knows how to work with the insurance co.--which can be ""priceless"".

Bryan R., So. Calif. Realtor.

Joey H.

i had an emergency with my water heater leaking and it was after they were closed but vince helped me over the phone very calmy while i was freaking out and calmed me down and told me what to do to fix it and i was able to do it on my own!! thank goodness because inwas able to stay up all night holding a bucket under the leak until someone could come out to help in the morning thanks a lot vince!!!

Pamela B.

My brother had a flood from a plumbing issue and I have known Vincent for many years so, he was top of mind for me to refer his services to my brother! I PM'D him on FB and he got right back with me within a minute and was exceptionally responsive! My brother text me when Vincent was done with his remediation and was so happy with everything, he will refer him too! He had said that Vincent was such a nice guy and so professional. He was on time and did a wonderful job, he couldn't be happier! I will continue to refer him on future jobs! Thank you Vincent for everything!!!!

Tracy M.

My contact with these folks started out fine. I expected that repairing a faucet leak on a Sunday would be expensive. Over $1,000 and I purchased the faucet.

Access to the faucet was difficult, but this was really a faucet replacement and dry out. Pretty straightforward. I'm in the industry and we have had the faucet replaced before and it took an hour or so.

A few days later, my mom tried to use her dishwasher and it didn't work. Turns out, the owner had forgotten to plug it back in after doing work under the sink.

The rest of my review is under his plumbing company A1. I learned this morning that he made inappropriate sexual comments to our caregiver about her figure on Sunday as well as improperly utilizing her as his 'helper' during the repairs. The caregiver was there to attend to my mother and whether or not she was friendly, it was his responsibility to remain focused, and attend to the repair without extraneous socializing.

His level of unprofessionalism is very disappointing.

Alex B.

There is an old saying ""Don't ever ask a barber whether you need a haircut"". Well, that is CERTAINLY the case when talking to mold remediation specialists about mold. So when Vincent, unlike the other ""pros"" I talked to and after analyzing the sample tests and pictures I took [which he reviewed for no charge], he advised me that my lightly stained 2""X 2 ft contaminated area required only a N-95, some soap, and rubber gloves. I couldn't believe my ears. Contrast that to the totally over-the-top quotes I got ranging from $2,500-$5,000. Three minutes talking to Vince and you can tell he knows his stuff inside and out and I wouldn't hesitate now to employ his services if ever the need arises in the future. He could have followed his competitors and try to gouge me, but instead he took the high-road and demonstrated a degree of integrity that is rare theses days. In summary, Vince saved me a significant amount of money by doing the noble thing. I ended up removing the contaminated area myself 2 weeks ago and I feel fine. I would add just one thing: If Vince says you have a problem; you really do have a problem!

Derek T.

Per our conversation via text on Monday 9/17/2018. What was agreed upon was ""Mold treatment of the affected structural components if necessary for $200."" However, the written Proposal that you emailed had it for $250.

The unethical part that you doesn't seem to comprehend is the fact that your company billed us for additional charges (Mold Remedial) and fees that was not agreed upon nor fully disclose prior to the treatment. That is a fraudulent act! In addition, we were pressure into paying since Tracy was told not to leave our resident empty handed. You had Tracy do your dirty job while you avoid meeting with me in person to discuss about this topic. Had I known the total cost of the treatment I would refused it immediately!

Regarding the Proposal, your company emailed me a Proposal of a preexisting client (William Herdrich) whom had similar works done and quoted me their price. Your company also charged me for admin fee to draft up the proposal which was clearly a poor job of copy and paste.

You also went as far as charging me for works that was never perform. For example, our whole addition of 2 bedrooms and 1 bathroom is about 577 square feet and they quoted us of 224 square feet of our entire bathroom that was infested with mold. In reality, our bathroom is only (5.67 ft x 12.4 ft) 70 square feet total and leaks was only on the floor about 40 square feet. They wanted to charge me for all four wall and ceiling for mold treatment when in reality the floor was in question to begin the treatment. I did not understand where they came up with 224 sqft until I realized that it was from Mr. Herdrich's preexisting client whom had similar works done and quoted me their price. They also fail to provide the customer proof that my bathroom had mold or just wet woods. We were charge of cleaning materials, PPE equipment which the employee did not use and should be provided. These unethical and fraudulent practices are my experiences at Coastline Environmental Solutions, Inc.

Cindy H.

I called hoping I would get some guidance because I have been so concerned that my daughter might have been exposed to toxic mold, how it is on her furniture and other items in the room and how long it is taking to get any test results back from landlords. I had already called another company who specializes in mold and water damage and they did not have anyone who could give me advise over the phone on even the steps of the estimate. Vince, the owner of Coastline Environmental Solutions took the time to explain to me the steps he would take and he was so knowledgeable from different types of mold, how to properly test and how to clean. He was also so personable and eased my mind that this could be fixed and be done right. I was so impressed after I got off the phone with Vince that I had to write a review. If nothing else have Vince come give you an estimate, so you know what you are dealing with from an expert, as mold and water damage is nothing to mess around with. As soon as I get the results from the landlords I plan on reaching out to Vince again. Thank you again for taking the time you did with me. I really appreciate it. Cindy

Ray G.

The Lord Jesus Christ gave us hot water tonight thanks to Coastline. Great staff that got the job done.