Coastal Services

Melissa B.

****DO NOT USE COASTAL SERVICES LLC...I REPEAT DO NOT USE COASTAL SERVICES LLC***
I am so sick and tired of companies stating their ELECTRICIANS POSSESS CREDENTIALS THEY CLEARLY DO NOT!!!
Coastal Services needs to be shut down for FRAUD & DECEPTIVE PRACTICES. I called Coastal Services LLC and spoke to George Elliot's (owner) wife, Doreen, which assured me repeatedly via telephone the electrician, Tom Tillette, whom they sent to my home on February 17, 2025 to address a circuit in my garage was a MASTER ELECTRICIAN. When Mr. Tillette arrived at my home he also stated to my face he was MASTER electrician, yet when I went on the website for Delaware's Professional Electricians database, there is no record of Mr. Tillette ever possessing any type of electrical license in the state of Delaware EVER!! He was at my house for a total of five minutes and I was charged $288.00 by Coastal Services LLC to complete work done by an unlicensed, uninsured electrician.
With all the publicly documented previous legal trouble that Mr. Elliott experienced with his previous company, EASTERN SHORE ELECTRICAL SERVICES I would hope by now, he is well versed with all Delaware electricians laws and procedures. Along with his extensive experience in the field for NUMEROUS YEARS, he undoubtedly knows that an electrician must be licensed to complete any type of electrical work when entering a home in the state of Delaware. When I contacted the office, and spoke to Mr. George Elliot's wife, Doreen, after she FINALLY called me back after sending three emails and two telephone calls later. I simply explained I am requesting a copy of Mr. Tillette's license and insurance information. At that point, she became combative and extremely aggressive, then told me I could drive to the office and view the plethora of licenses displayed on their Coastal Services LLC wall. I am not asking if Coastal Services LLC is insured, Mrs. Elliot, I want to know if the person that you sent masquerading around like a master electrician working on my home, is licensed and insured!! SO, NO MRS. ELLIOT, I'm not driving all the way to Oceanview, when I reside in Lewes Beach, Delaware, that is a 40 minute drive.!!! Like WHAT! ABSOLUTELY RIDICULOUS! I asked if she could please email or text me copies of the credentials I was requesting on Mr.Tillette and if she could not, to please kindly refund my $288 for sending an unlicensed uninsured electrician to my home to perform work.
****MRS DOREEN ELLIOTT THEN AT THAT POINT HUNG THE PHONE UP IN MY EAR***
EXTREMELY PROFESSIONAL MRS. ELLIOTT!
Both of my parents owned an operated successful businesses for over 30 years and never in their lives would my mother or father ever even think about treating a customer in that fashion... EVER!
Furthermore, God forbid, if anything faulty were to happen further in the future, with the circuit that Mr. Tillette completed work on, my homeowners insurance WOULD NOT COVER THE DAMAGES of the work completed by an unlicensed electrician, SO I, THE CUSTOMER, WOULD BE ON THE HOOK, FINANCIALLY FOR ALL DAMAGES!!! not to mention....IT IS AGAINST THE LAW IN DELAWARE!!
I am unsure of what kind of business Coastal Services LLC is running over there or if perhaps Mr. Elliott's SIX accumulated DUI charges are affecting his mindset and business decisions, but either way Coastal Services LLC needs to be shut down if they are employing UNLICENSED ELECTRICIANS to complete work in the state of Delaware and I plan on contacting whatever appropriate offices I need to let them know exactly what is going on within that company
I strongly urge all those that are reading this review to not hire anyone at Coastal Services LLC For your electrical needs without providing the proper credentials FIRST and completing your due diligence. Please!
EVERYONE PLEASE STAY SAFE!!!
Melissa A Baker

Chad T.

I wanted to delete my review on Yelp, but they've made it hard to do so I'm updating my review instead (1 star for Yelp!)

Sometimes the measure of a company is how they act when they've screwed up. The owner of Coastal Services called me in the evening on the weekend. She took responsibility for the mishap and immediately said that they would refund the charge. I went with another company for our dehumidifier problem, but I think I'll keep Coastal Services in my short list of go-to contractors in the Ocean View area. Always happy to buy local when I can. Thanks, Coastal Services.

Jojo S.

I've used them for HVAC services. I feel like they are more concerned with the upsell.

Michael B.

I called to have A/C serviced because it was not blowing cold air. The first person comes out and hooks up a meter to check if the freon was low, which it was, so he proceeds to put 2 lbs of freon in the system. That was $584. He did not check to see if there was a leak or any other problems. He explained to me that sometimes when the A/C systems are installed some companies do not fully charge the system. The next day the system is still not cooling the house. This is on the weekend now and I called them again, and the following day the owner comes out and hooks up the freon gauge and tells me the freon is low by 2 lbs. Wow big surprise. I said there is obvious a leak. He explains to me he would have to run a test which would take 5-6 hours to find the leak at a cost of $800-$1,200. That does not include fixing the problem. I declined the service and contacted another A/C repair service. He came out had the leak detected within 1 1/2 hours.

Maureen N.

We called two local plumbers. One wasn't taking new customers. These guys committed and showed up.. The plumber knew what to do right away. Overall good experience.

Robert S.

If there was a NO star rating i would have chosen that one.
Coastal Services (CS) was recommended by Bradford White (BW) , the Hot Water Heater manufacturer, to repair my Heat Pump Hot Water Heater (HWH).
In my opinion CS is VERY expensive and does marginal work.
The first tech came out to my home to repair/replace the condenser (which was under warranty), so i was just being charged for labor.
The tech spent a lot of time on the phone. So much so that i felt he had little to no experience with this type of HWH. When i called the owner (George?) to complain, he said he would come out. He NEVER showed.
They charge $185 just to come to your home!! That bill was over $500.
Then considering i HAD TO use them (according to BW), i called them again for another issue with the HWH. This tech was a nice guy. He knew what he was doing. This time the 10 year old unit was leaking and had to be replaced. Still under warranty, I asked CS to replace it with a comparable unit.
After one and a half weeks of waiting to hear from CS and.....
NO HOT WATER!!! i called them. I was told ""someone would get back to me"" THAT SOMEONE NEVER CALLED.
I then gave up and called another HVAC company. They called me back within 3 HOURS!! 3 hours!! they had a comparable unit and asked me when i would like it installed. They even found an energy rebate that i could apply to the labor charge.
CS would never have done that.
I will NEVER use CS ever again. They are the worlds WORST as far as i am concerned.

David W.

Fantastic service, replacing a kitchen sink & faucet.
Plumber was on-time, professional & covid sensitive. Was clean & efficient, Coastal will surely get our next plumbing work.

S S.

They were hired to fix a leaky toilet, came by and replaced the wax seal but that didn't work. They came by again and replaced the seal again. Still didn't work. Turned out there was a flaw with the toilet and then wanted to charge full price for the installation of a new toilet. It turned out to be a huge waste of time. Also a waste of money at emergency rates since the problem was never fixed! They didn't properly diagnose a problem with the toilet that was fairly obvious. To make matters worse the woman answering the phones had no apologetic attitude at all and was actually rude. She acted as if this was all an inconvenience for her.

Lois A.

Today I had an amazing experience with Smitty, at Coastal Services, LLC.
He was professional and very service oriented. He cleaned our hot water heater and did our fall service on our HVAC system. I would contact them again for any plumbing as well as HVAC needs. After almost 30 years in Bethany Beach I finally found an individual and company who take pride in their work. Could not have been more pleased!

Randall L.

I needed to have a dishwasher installed quickly since after three weeks Home Depot said they couldn't do the job despite having paid them for installation. I was desperate since I was leaving my beach home in three days. While initially Coastal Services said they couldn't fit me in they said they would try. Well they got me in the next day. The plumber they sent was very good. He has some problems installing it because the custom cabinets were so tight but he managed. The price was very reasonable. I would recommend them for plumbing or other home services.