Coastal Services

Robert S.

If there was a NO star rating i would have chosen that one.
Coastal Services (CS) was recommended by Bradford White (BW) , the Hot Water Heater manufacturer, to repair my Heat Pump Hot Water Heater (HWH).
In my opinion CS is VERY expensive and does marginal work.
The first tech came out to my home to repair/replace the condenser (which was under warranty), so i was just being charged for labor.
The tech spent a lot of time on the phone. So much so that i felt he had little to no experience with this type of HWH. When i called the owner (George?) to complain, he said he would come out. He NEVER showed.
They charge $185 just to come to your home!! That bill was over $500.
Then considering i HAD TO use them (according to BW), i called them again for another issue with the HWH. This tech was a nice guy. He knew what he was doing. This time the 10 year old unit was leaking and had to be replaced. Still under warranty, I asked CS to replace it with a comparable unit.
After one and a half weeks of waiting to hear from CS and.....
NO HOT WATER!!! i called them. I was told ""someone would get back to me"" THAT SOMEONE NEVER CALLED.
I then gave up and called another HVAC company. They called me back within 3 HOURS!! 3 hours!! they had a comparable unit and asked me when i would like it installed. They even found an energy rebate that i could apply to the labor charge.
CS would never have done that.
I will NEVER use CS ever again. They are the worlds WORST as far as i am concerned.

David W.

Fantastic service, replacing a kitchen sink & faucet.
Plumber was on-time, professional & covid sensitive. Was clean & efficient, Coastal will surely get our next plumbing work.

S S.

They were hired to fix a leaky toilet, came by and replaced the wax seal but that didn't work. They came by again and replaced the seal again. Still didn't work. Turned out there was a flaw with the toilet and then wanted to charge full price for the installation of a new toilet. It turned out to be a huge waste of time. Also a waste of money at emergency rates since the problem was never fixed! They didn't properly diagnose a problem with the toilet that was fairly obvious. To make matters worse the woman answering the phones had no apologetic attitude at all and was actually rude. She acted as if this was all an inconvenience for her.

Lois A.

Today I had an amazing experience with Smitty, at Coastal Services, LLC.
He was professional and very service oriented. He cleaned our hot water heater and did our fall service on our HVAC system. I would contact them again for any plumbing as well as HVAC needs. After almost 30 years in Bethany Beach I finally found an individual and company who take pride in their work. Could not have been more pleased!

Randall L.

I needed to have a dishwasher installed quickly since after three weeks Home Depot said they couldn't do the job despite having paid them for installation. I was desperate since I was leaving my beach home in three days. While initially Coastal Services said they couldn't fit me in they said they would try. Well they got me in the next day. The plumber they sent was very good. He has some problems installing it because the custom cabinets were so tight but he managed. The price was very reasonable. I would recommend them for plumbing or other home services.

Jodie P.

We were impressed that they showed up 1/2 hour early and were wearing masks. They worked efficiently and seemed very knowledgable. We had some electrical work that needed to be done. They were able to fit us in the same day we called. Answered the phone promptly. Cleaned up afterwards. We will use them again and recommend them to others.

Bob B.

Awesome customer service since our first call for an estimate on a project to our call about a leaky toilet. Fast friendly service, best prices, and professional. Highly recommend! We look forward to working with this company again. Plumbing, electric, HVAC, renovations all in one service. You won't regret giving them a call.

Michael G.

This am excellent company offering a wide range of services. Even at busy times of the year, the office returns calls and works to accommodate the schedule of the customer. We recently had electrical and plumbing work done. Prompt service, professional work with quality at a fair price. The best around.

Kyle B.

We had some broken outdoor copper pipes at our beach house in Bethany. Coastal Services was easy to schedule, arrived promptly, replaced the piping and shower fixture, and cleaned up before they left. Will use them for future needs. A+

Rob R.

Mark handled all of the plumbing and installed an outdoor shower. He did a great job and called me each day to let me know when he would stop by. Clay handled the building of the shower and also built a new gate for our deck. He's very experienced and builds everything with precision. Dave painted both structures and paints like an artist, everything turned out beautifully. Highly recommended