Coastal Service Experts

Margie G.

Coastal Service Experts called me & said I had a free maintenance check. Three of their employees arrived (why 3) and told me I had a freon leak that required 4 to 6 lbs of freon @ a cost of $111 a lb., but would waive cost if I purchased a service contract, which I did. Two days later on a Saturday 3 trucks showed up saying I had purchased an air conditioner. My air conditioner is only 3 years old. Why would I buy a new one. I told them I did not purchase a new air conditioner and told them to leave. I called the manager who was very hostile who told me freon was $375 a lb and sided with the salesman (Quincy Smith). Quincy Smith is a con artist and needs to be stopped before he cons someone else.

Madison S.

Absolutely terrible. showed up at my house without even clarifying an appointment after I filled out their online survey. They have sent me 3 bills and have never taken care of this issue. I would never do business with them just based off of the billing issues.

Sue R.

Ripped off. We called on Sunday because air out over the weekend. $99 to come out which is fine. We advised the service man that the last guy did say the zone panel may need replaced. The service tech said well its probably not other techs say different things. After looking around he says we need refrigerant. The cost $78 a pound and that sounded high. After he fills it he said it took 4 pounds. On Monday I called around to ask others their cost and it was $40 dollars a pound!!! They were shocked at the price we were charged. They said we have the newer 410 model its the older models that cost more. I called coastal and asked like I was a customer what their refrigerant cost is and on the phone I was told $66. Still nearly $30 dollars more than others but why is it different then what I was charged? I have called several times and was told it was sent to management. No one has called me but I see the check was cashed. I was told to ask if their service techs work on commission. I called Coastal and asked like I was a new customer and he paused them said no so Im really not sure since I get different answers form different people.

Brad K.

I had a problem from a step not done during the every 6 months maintenance check. I contacted the company. The general manager, Matthew DiBenedetto, sent me an email denying any responsibility. After two voicemails and two email requests to discuss the problem, he will not return either voicemail or email. The bill for the hole in my ceiling is approaching $2500. Not what I would call service. I discussed normal maintenance procedures with two other AC companies. Coastal definitely didn't cover normal industry steps to avoid clogged condensation drains.

Robert P.

Showed up on-time with a mask on, which is appreciated during these unprecedented times. Performed prepaid maintenance service efficiently. As information, this appointment was re-scheduled twice, which was not an issue for me. Someone called to advise of the need to re-schedule with plenty of notice, and the actual date of service worked out better than the original. Have used Coastal for almost 30 years, and have had only one problem, which was noted and resolved.

Ronald G.

I would not recommend this company. They installed an A/C in house in Feb 2020 by June 2020 the ac started to have problems. They came to my house 5 times and each time the problem got worst. Each time these so called experienced technicians told me there was nothing wrong with my A/C, but my house has been getting to 99 degrees. I had a service warranty and they still charged me for no services done. I asked for a full refund and for them to pick up the unit after I had to get another company to come out and put another A/C in. The district manager was supposed to return my call 3 days ago after my house got to 99 degrees. I still have not received a phone call and now I am having to go to the better business bureau to get this issue resolved. Bottom line is don't deal with these crooks.

Jeremiah S.

The technician did an adequate job but left the ladder and the light on in the attic.

Mary H.

I am so grateful for the crew of guys who showed up at my home on time to work on my HVAC system. Kane was the technician who told me everything he was looking for as he completed his diagnostics. He explained everything thoroughly so that even this novice could understand. Robert, the advisor, was also very personable and informative. Even the trainee, Rashawn, was interested in giving the best service while he was learning. I was treated with maximum respect in my home. A small problem was identified in a short time and problem solved. Can't thank the guys enough!

Marile A.

Beware of this company! They did not record my 10 year warranty! Needing a new coil, system is 8 years old so opting to purchase a new one through another company and not a Lennox! Do NOT use this company!!!!! Lennox and Service Experts are horrible!!!!

Ravi T.

Very bad service the technicians went in without an appointment, diagnosed the problem ordered the part and came in with parts. Then the figured out later that there was some other part required as well and took almost a month to fix the problem. In peak summer without an AC for one month. This is when we have a contract with them not sure how worst it would have been if we just called them for one service.