Coastal Service Experts

Missy J.

The crew that came to my home was knowledgeable and very friendly. I appreciate the advice they left me and despite the fact that I originally called for one reason that ended up not being a problem, they discovered a huge problem that needed fixing ASAP.

Melissa B.

We are so pleased with the service we have received from the office staff to the technician that performed the work on our heat pump. Very friendly and courteous! Our 14 year old heat pump quit blowing hot air on a cold Saturday morning. Called Coastal and a technician came out within an hour of the call. Diagnosed the situation, gave us an estimate, and started the process of getting our heat pump fixed. The parts were ordered on Monday, and arrived by Thursday early afternoon. The same technician came out around 3:30, installed the parts, and by 5:00 we had heat going again! Thank you so much for such great service!

John W.

Have a contract and had an appointment. No one showed up or bothered to call and let me know that they were behind. The appointment was between 1-2 I called them around 3 they said someone would be out. Closer to 5 I received a phone call explaining no one would be out that day. People have other things to do besides sit around and wait for a no show. Very unprofessional. I would leave zero stars if possible.

Jenna T.

If I could leave zero stars I would. We called for service on a Sunday when our ac stopped working. It started working again before the technician came, but we had him check it out. He said it was fine and he didn't find any issues. Ninety minutes later it was dead again. I called at 8 am the next day and they said they'd send someone out. At 6pm no one had come so I called back. The woman I spoke to said the service call had been cancelled. She apologized and said someone would be over shortly. At 7:30 Pm we called back. After 20 minutes on the phone the woman said the technicians were busy and it would be 2-3 hours before they could come. We have a newborn and this is absolutely unacceptable. I am purely disgusted by the horrible customer service.

Bridget A.

Horrible, Service is crap and they over charge you. Claim to fix a pin hole leak and it comes back 2 weeks later a waist of over $1000. Want to get it fixed call someone else.

Michelle P.

If I could give -10 stars I would. After 5 hours of waiting on a tech to come , that was supposed to call when he was on his way with a eta and only called in front of my condo when he didn't know which unit, he took maybe 10 steps inside, asked the age of my ac unit and said he needed to get some tools from his van and would bee back shortly. He came back 10 mins later, no tools but with bad news that everything inside would have to be replaced and the whole unit outside would have to be replaced. I was looking at atleast $4,000, but not to worry, he already contacted the sales rep to call me and work something out. Low and behold the sales rep called and set up appointment for the next day while the the tech was still speaking that sentence ....... got a second opinion the next day, had a ac business owner come out, only needed to replace the capacitoranbd and coolant. Cost $300 total.

Luis P.

Had issue with ac unit on Sunday night. Had appointment set and confirmed via email for between 10-12 on Monday the next day. They never called me the next morn to confirm I called them and that's when they told me they might not be able to be there between 10-12. Ok... no prob. So they show up nat 12:45, which isn't terrible as far as lateness is concerned, but they weren't able to do any repairs at that time because the baby boy was sleeping... not their fault. I'll give them that. They were nice and said they'd be back later that day, but didn't show up until 6:45 pm. Actively preparing the 2 kids for bedtime so they weren't able to work. I'll give them that too. What I will not give themIs the fact that they never called to communicate with us that they will be longer than they expected at their previous location. Tuesday came along, and I called them again in the morning to which they responded that they would have somebody there between 10 and 12 again. By 6 PM I had called twice wondering when they may show. I was told both times """"you are the next stop and he will be there soon"""". That never happened. Eventually I had to call someone else to come repair it. So ultimately I can't judge their work because I never got it, but I can judge their lack of management. If you can't be there on time for unforeseen circumstances then that's fine but you need to call people and tell them. It's a super easy thing to do. And start giving estimates. At noon I was told I was next and he'd be there soon. At 3 I was told that I was next and he'd be there soon. At 6 pm I was told that I was next and he'd be there soon. Get it together.

John V.

Bought a whole house system with a service contract and was generally satisfied for 8 years. Moved and cancelled in writing. Have continued to get overdue notices from collection agency called Transworld. Multiple letters, emails and phone calls to Service Experts always result in assurances that it will be taken care of and to ignore notices. Has gone on for over a year. Months ago, warned Service Experts that if they didn't take care of this, they would read about it. This has soured what was generally decent service. Sign a service contract at your own risk. SE is like the Hotel California-you can check out but you can never leave. UPDATE-1 April 2017-they appear to resolved it. Overall good onsite work.

R M.

Update: After some months of phone tag (April 2016), my damaged ceiling was finally repaired June 27, 2016. Coastal called-in a very professional contractor named Troy with excellent customer service skills, who quickly inspected and patched the hole within an hour, and had him invoice the company directly. I'm satisfied with the repairs and the contractor, although we did have to call Coastal at every step of the process to ensure we weren't forgotten. Hoping my bad experience was a fluke and that we'll get excellent HVAC service from their maintenance plan going forward.

Lauren W.

I've used Coastal 3 times over 3-4 years and can say I am not happy with their performance or customer service. Positive is that they do answer your call on the weekends and also have techs who can come out same day with a decent $99 diagnostic fee. Negative is that they will push back scheduled appointments and tune ups which are supposed to be pro-active maintenance for the summer.I had a tune up less than 60 days ago and now my downstairs main unit is on a constant run with mild air. I was told they only guarantee their work for 30 days-even though I would think on a tune up, there shouldn't be any issue to guarantee if all was checked and cleared. Kinesha who answered my call was not having a very good day and she made that apparent. I tried to call earlier and the call was dropped. Once I did get through, she was short with me as I tried to request the date of my last service and explain the current situation with my unit. She interrupted to get an address and tell me about fees. I asked her straight forward if she was okay or having a bad day and she was not able to respond for a second because I think I caught her off guard and her initial answer wasn't going to be positive. I have opted to go elsewhere for my service and will in do the same in the future. I want to use Coastal because of their positives, but I just don't trust them and feel I'm being taken for a ride and it is costing me more money than it should for all to be running """"fine"""".