Coast Plumbing, Heating & Air

Nelda S.

ONLY 1 STAR because they wouldn't let me leave the Rating box blank.

Here's our story:

Kitchen sink leaking. We called this place because their website ""claims"" to give free in-house estimates. They said they would arrive between 2 and 6pm. We got a call around 5pm that someone was on their way. It's almost 6:30pm now and we are still waiting. We called them back and asked what happened. They acted like they had no clue what we were talking about...

UPDATE: 10 minutes later...

A man named Chris just arrived, smelling like smoke and beer. He acted very casual. He did not apologize for being late. He just walked in and asked where the problem was. We showed him the faucet and he looked under the sink, then back up again. We asked him HOW MUCH to fix it? He remained silent. Then he reached in and tightens something at the top of the faucet. We asked him CAN YOU PLEASE GIVE US AN ESTIMATE? WE CALLED FOR AN ESTIMATE. And he says ""Well, I already fixed it... (Laughs) Wait til you get the bill! (More Laughs)""

We told him HEY WE ONLY ASKED FOR AN ESTIMATE WE DIDN'T TELL YOU TO GO AHEAD AND FIX ANYTHING YET. He replied with more laughs, stating ""Well, that's too bad 'cause I already fixed it. You're lucky it was such an easy fix. But unfortunately I'm going to have to charge you the basic flat service fee of $45.00, just for making the trip out here and for the service I provided, of course.""

Service? Hardly any work at all, if you ask me... But when I told him WOW THAT IS UNBELIEVABLE He replied very smuggly ""Well you people could have done this yourselves, but you just didn't want to... Some people are so lazy..."" And I told him HEY WE DIDN'T KNOW IT WAS GOING TO BE THAT EASY, WE HAD NO IDEA, OTHERWISE WHY WOULD WE CALL YOU GUYS? He's like ""Yeah, right... okay... it's still $45 or I can break it some more, if you want, and then fix that so you can get your money's worth."" I was so shocked at his attitude I didn't even argue with him. ""Let me go out and get the invoice papers so we can end this.""

So he goes out and comes back in. We wrote him a check. He signs the invoice papers, and as he was half-way out the door, he states ""Oh yeah, and sorry for being late... But I made the trip out here, so... yeah... Take care.""

THIS COMPANY GAVE US THE WORST SERVICE EVER. WE WILL NEVER BE USING YOU AGAIN & I WILL TELL EVERYONE I KNOW ABOUT THIS TERRIBLE SERVICE. CONSUMERS BE ADVISED.

Dan G.

My experieance with this company has been less than terriblle. I believe I was overcharged for the services (by hundreds of dollars) - the fee I was charged was in the range of $375 per hour. I wrote to Jerry Herrington (a principal) on December 31, 2011, to complain about the overcharge and my letter was ignored; I then filed a complaint with the BBB on February 9, 2012, and as of today (March 7, 2012) they have continued to ignore this issue with no response. Save yourselves A LOT OF MONEY and find someone else to fix your slab leak.

R C.

Beware! They are very dishonest and will take advantage of you! Especially if you are female. I was out of town working and my wife called them to fix a leak in our toilet. They came out and changed the supply line that you can buy at Home Depot for $6 bucks, but they charged her $256. Problem is it didn't fix the leak. She called them back they came the next day and found a hairline crack in the tank of the toilet. So they said we will send someone next week to fix it and it will be an additional $250 for labor plus cost of toilet. So we argued with them that it wouldn't be fair to pay an additional fee since they didn't fix it right the first time. So they agreed to install new toilet without charge since we already paid $256. Of course when they got there a week later he pulled the toilet up and told my wife there's a problem and I'll have to charge you $325 to fix it. Luckily I came home while he was there. I asked him to show me the problem. All of a sudden his story changed. He broke the part while removing old toilet. He immediately dropped his quote from $325 to only $50 to cover parts. I was so furious. Not so much the outrageous price and hassle but the fact the he was taking advantage of my wife!!!

Patty W.

Recently used Coast Plumbing to detect and fix a leak in our home. Overall, I would give them an ""Ok"" review, but wanted to post my thoughts and you be the judge.

Response time overall was good and the plumber was knowledgeable and courteous, keeping his work area clean. The leak was determined to be underneath our slab. Charged us $2400 to fix the leak, but it did not include restoring the tile, grout, or drywall. That was extra, but he recommended someone else to do that work. A week later (thankfully before we had restored the tile, etc.), I heard a leak again in the same area... I called them back (thinking that everything would be covered under the original agreement), but he said that this was another pipe (adjacent to the one he previously fixed), so it would be another $675 ... This was the case even those he said that it ""may"" have been likely that the pipe could have been impacted by the jackhammering performed during the prior fix. Well, we paid for it and the restoration as well. Everything appears fine now. One of the issues that did not resonate well with me was that on both visits the plumber mentioned (or tried to cross-sell) some sort of epoxy pipe coating that would prevent future leaks (but costs $10K!) ... on his second visit, his epoxy guy ""just happened to be in the area"" ... You know, we just don't need that kind of thing ... it just adds to the ""greasy car salesman"" feeling.

Ideally, what I would have like to see is that their plumber came out, quoted a more reasonable price (and explained how he arrived at the price ... ie. parts vs. labor, time to complete, etc.), then not charged us for the second leak repair (it wasn't there before he performed the work and it could have been caused by him during the original work), have the restoration included in the price (again, breaking that out), and then left the cross-sell piece out of it completely. That would have been a much-improved experience for us.

Would I use them again? I don't know, we'll have to see. If between now and then I find that I got ripped off on the price (thoughts anyone?), then I would have my answer ...

Tom L.

BEWARE...

This guy was a real piece of work. I was in serious need of a plumber since water was leaking out of my wall and the main valve not stopping the water flow. He did the job and charged more than double what I later found out to be 'the going rate' for that job. He lied to me about the job, telling it would take him 4hrs labor when it only took about 40minutes.
I talked to a few plumbers afterwards and told them the story, they were angry that there are people out there that give plumbers a bad name.

NEVER USE THIS COMPANY, they are a RIP OFF and unethical. Cheating, lying and stealing is no way to make a business run when times are tough.

Leslie R.

My kitchen sink clogged up at 4:30pm and I thought it was too late to call, but I called them anyway. Then I called for pizza delivery. The plumber arrived within five minutes of the pizza! His name was Jack. He also did a great job and was very pleasant.

Marla G.

Had this company come out and detach a slab leak. Eureka! They figured out exactly where it was at. So instead of going thru our floor (concrete slab) they were able to reroute going thru the walls and ceiling. They were very meticulous about trying to be as neat and clean as they could be. One day job of repairs. Very nice, respectful, professional employees (wish I could remember the two employees names). We didn't get any other estimates so we cannot compare pricing. Luckily our home owners ins. covered almost all of it.

Brian H.

Beware, they don't provide quotes for the plumbing. I had to schedule an appointment for someone to come to my home. I called to have them repair two toilets in my home. After the guy looked at both toilets he quoted over $450. On the HIGH side. I ended up fixing both myself for almost nothing.

Beware!!

Gina T.

What better day than Mother's Day to be called by a tenant for plumbing problems? Had to scout several plumbing companies. Then finally ended with COAST. First time with them but had always wanted to find a good one. Jason arrived at the place as he said and although the job was not that hard his professional service to point out the problem and suggest a solution was awesome. He included a camera check on the drain and showed us where the problem was. Considering that it was Mothers Day/Sunday and he came in about an 1 1/2 hours plus the camera check the charge of $252 was reasonable. Good job Jason!

Kim S.

There's nothing like enjoying a hot relaxing shower, that is until you realize that you are standing in 4 inches of water!

I wished I were in a hotel whre I I would simply call the front desk and ask to be moved to another room, but since I am not in a hotel, and I own the house ( and clogged drain) I accepted I had to find a plumber.

In my experience the word ""good"" and ""plumber"" have never really belonged next to each other....and I was not looking forward to the experience of finding someone to do the job.

I asked around and my neighbor said he had a good experience with a company called ""Coast Plumbing"" and gave me their contact information.

I called them last night around 6:00. A polite gentleman gave me a set price of $75.00 to clear a drain and quickly scheduled my appointment for the next morning.

Coast Plumbing shows that they respect their customers by giving them a 1 hour window for when the technician will arrive.

The technician ""Jason"" apprived on time and was both polite and professional.

He quickly cleared the drain and charged me the exact amount I had been quoted.

After completing the work Jason even cleaned the area where he was working leaving it in better condition than when he started!

I am very satisfied with Jason, Coast Plumbing and the work that was done. I plan to call them in the future for my home and rental homes.