Clogbusters Plumbing

Dawn M.

This is a copy/paste of my Google review. I apologize for the length but wanted it to be clear WHY I was unhappy: If you look at my other reviews, you'll see I have no qualms about calling out unprofessional work BUT am quick to also give Kudos when due. In this case, I was actually just going to leave it alone until this morning and now, quite honestly, I am beyond annoyed. I did answer a company sent survey that wasn't all highly rated(and now will share here, why) but I guess I have had worse service where I wasn't going to bother to share to the world. Until I got woken up at 8:45am this morning - SUNDAY- to my phone ringing to question my review sent! Although technically LEGAL, certainly unnecessary and unprofessional to call someone at that hour, on a Sunday, because you got a 3 star rating! As to the service - I called them a few weeks ago after deciding I had enough of the many plumbing issues in my townhouse, and wanted to fix at least SOME. I'd love to have done ALL but had to borrow from Peter to pay Paul to do what I did just this time. Kitchen faucet has a leak that I knew needed replacing, upstairs toilet was running forever and needed fixing and I had a downstairs toilet that hadn't worked in years that I just sort of lived with. I'd toyed with the idea of Home Depot, looking at various fixtures but also called these guys for a quote. Came out right away, within like a day of my calling - happy about that - and pointed out what needed to be fixed, etc. MY issue, from the start, was the 'matter of fact...this is what we'll do' response. No questions to me about preferences, choice of brands, etc. . Just """"this is it'. I'd even asked """"what if I go to HD and buy everything and you put it in?"""". That idea was immediately shot down, """"no, not a good idea"""". It was only when I mentioned I'd at least like a sink with a sprayer now that I'm fixing it I was told """"oh then we can do a ...."""" That was the extent of preferences. Didn't ask what kind of toilet I wanted, just decided it all for me. NOW, to answer anyone's obvious question - YES, I could have moved on, gotten more quotes, etc. Weighing one against the other though, getting the leaks fixed was my priority and just wanted to get it done. They showed on time, got the work done quickly, AND it seems to work fine - going to give points for that BUT.... (and it's a pretty big but to me)....what I hadn't noticed for a few days because I don't go in there daily, was the cabinet under my bathroom sink had leaked and my personal items under had been soaked, and moved aside as what I assume the water in there cleaned up. Now, I do have a leak in that sink (it's a dual sink, I use the one that DOESN'T leak, kept the one that does off for years now). I have the plug closed and faucet tight so not to accidentally be used. I never thought to mention this to them as the purpose up there was A TOILET. But apparently they ran the faucets full force to (I later figured out) to drain the pipes completely before working but never A) ASKED if it was ok to do so and B)after obviously seeing the exent of what happened after they did never bothered to TELL ME it happened. Again, only after going in there a few days later and seeing everything that was still wet and/or ruined and moved around was my only way of knowing this. So yes, needless to say, I wasn't handing out FIVE STARS for this. But, to go back to my original reason for writing now. WHO THE HELL CALLS AT 8:45am ON A SUNDAY TO DISCUSS THIS???? And then when I texted back 45 min later(after not being able to fall back to sleep) asking this same question, I didn't even get an apology, just """"I wanted to discuss your review and what happened"""". Well...HERE YOU GO.

Jason M.

We basically had preventative maintenance and a few fixes here and there, both interior and exterior, to replace old plumbing and make sure things are working smoothly. Louis did not hesitate to go the extra mile, actually adding to and going beyond the original scope in various ways, at no extra cost, to fix it right, use the right materials, and make sure his work would stand the test of time. He's surely a master plumber, who takes pride, and is therefore very well deserving of praise, as well as our (and your) future business. Very happy. Wife too . . .

Elizabeth B.

Honest, reliable and straight forward. Luis Explained the problem with my garbage disposal and got straight to work. Next he fixed my toilet. I will never call any other company. Their prices are fair and Luis is extremely pleasant to work with. Don't waste your time calling any other company!

Anika L.

They came out same day for a drainage emergency... checked it out gave a quote and got the job done within an hour They even gave us a thorough description of what they did and what we may need to do in the future to prevent these issues from arising and details on our pipes conditions. It was a little pricy compared to other companies I had called ... but they were first available and did what needed to be done so I'll pay for that.

Dean G.

Quick Response time. Very friendly and clean work. I found a micro pin hole leak in one of my copper pipes that must have been there for years. the drywall swelling gave me a clue to investigate. I called up Clogbusters and they were quick to take care of making an appointment and send a crew out. The crew was professional, fast, knowledgeable, and a pleasure to meet. They replaced the portion that was compromised and left a clean area. I will certainly call again without hesitation.

Rey P.

About a week ago I noticed water pressure was really low at home. I called Clogbusters and they came out the following day. Upon arrival they immediately noticed that the valve was broken in the closed position. Within less than an hour they cut it out and welded in a new piece. This was the 2nd time I called them and I will call them next time.

Social B.

Clog busters came right away to address the problem I was having and thoroughly checked all of my other pipes. The issue turned out not to be plumbing but clog busters was very helpful. They also have the most reasonable prices. If you want a reliable plumbing company that's not going over charge you, look no further. Several people in the community I live in reccommmed them as well. Can't thank them enough for all they did today.

Erica V.

Very easy to work with! Arrived at scheduled time and even called ahead to make sure we would be home. Completed repairs to an exterior faucet for very reasonable price. We originally called them out to look at a water heater connection that was questioned during a home inspection. They were very honest in letting us know that connection was properly done and up to code(whereas another company could have totally taken advantage of the situation). Honest, timely and reliable!

Susan P.

I can't say enough good things about my experience. I messed around with a garbage disposal/dishwasher problem for two weeks trying to troubleshoot it myself. After reading a ton of good reviews on Nextdoor I finally gave up and messaged them in the middle of the night requesting an appt. Melody called me bright and early, Luis called me when she said he would, and got here when he said he would. He and his co-worker came in, asked a few questions, got right to work, explained my options, and done! I'm back in business! These are extremely pleasant people, with a good work ethic and they know what they're doing. This card is going on the refrigerator!

Katina R.

Water heater replacement. Called and asked to arrive earlier than originally scheduled. A definite plus. Have a guesstimated quote over the phone. Very efficient, polite. Would call again for any plumbing work needed done. Showers are definitely better with hotter water!