Clockwise Plumbing

Renee G.

My home warranty company sent clockwise plumbing out when my hot water heater started leaking. This was the first time I used my warranty and the first time I have dealt with clockwise. They came out and said that the hot water heater could not be fixed. They said that they would have to bring it up to code because there wasn't a drip pan. I asked how much the additional charges would be. They said they would email me a quote. When I received the quote it said I would have to pay 801.00 for a new hot water heater. I asked the warranty company why it was so much money. They told me I had to call the plumber.

I called Janice at clockwise and she said that they had to pay for a city permit, an extra helper, and additional charges to bring the heater up to code. I asked what kind of hot water heater I would get because I saw Lowes sold basic ones for around 500.00 plus 350.00 to install. The other lady in the office said they were very good hot water heaters. They told me that Lowes would also have to charge extra to bring it to code. I was in a difficult situation and I agreed to the price because I had already paid for my warranty and they made it seem like it would take quite a bit of additional labor to bring it up to code.

Two men came out to do the job. One of them was the owner's son. The hot water heater they bought was dented along the bottom and where it was welded there was an opening. I brought this to his attention and he said that it was only cosmetic. I googled it to see if this was true and I told him that it said it could cause a problem because the insulation could be damaged. He said they would get a new one for me.

They were polite and installed the new one. They added a drip pan and PVC pipe. My husband told me that he saw the helper lift the new hot water heater by himself and put it into place because the owner's son told him to.

Overall they did a good job. I do think that 801.00 plus the reimbursement from the warranty company was too much for the hot water heater I received and the "additional labor for bringing it up to code". They never used both men to do the lifting. If they would not have needed to drive and get another heater because of the dent it would have taken 1 person about 2 hours to complete. When they were done I asked when the city would be coming out to do the inspection. The owner's son said ,"you want them to come out?" I said yes. I want to make sure everything is up to code.

I had to call the office twice to get my inspection date. The city came a week later and signed off on the job. I wanted to post this review because even though they did do the job I think they eggagerated their prices. The city inspection cost 100.00, the drip pan and PVC maybe 75.00 and the additional labor to bring this up to code was maybe 15 minutes they did not need two men. As for the quality of the hot water heater...it is a 6 year warranty heater so just a basic 500.00 one.

I don't mind paying for an honest price but in this case they left me feeling like they took advantage of me.

Kisha S.

STAY FAR AWAY FROM CLOCKWISE PLUMBING!!!! Our home warranty company, Choice Home Warranty, assigned our claim to Clockwise Plumbing to repair our water heater. A part needed to be ordered and according Clockwise Plumbing, the manufacturer sent the wrong parts. Clockwise Plumbing did not let us know until after we contacted CHW to let them know they were a no-show. It happened again. I find it hard to believe the manufacturer would send the wrong part twice. Sharon at Clockwise Plumbing was very rude and unprofessional.

Pratik M.

STAY AWAY from this company. Edmond was super rude guy. He came out to check my water heater. he was slamming door in my home and at the end he said i have to pay service fees but this service call was from my warranty and it was clearly mention that this fee will be waived. So when i said let me talk to my warranty company, he said i can't wait. Pay me service fees or i will break your system again. which he did and left while i was talking to my warranty company.

Tonni S.

Jesse was fantastic. Very kind & polite. Took time to make sure I understood what was happening with hot water tank. Highly recommend!

Shelly E.

Received great service, very polite & able to get my garbage disposal fixed. Very helpful in advising me on what the problem was & how they were going to fix it.

Larry C.

We called them Thursday afternoon. They scheduled us for between 9 and noon on Friday. They sent a text saying they were on the way shortly after 9. Dustin and Hayden arrived a few minutes later. They unclogged the drain and were finished in less than an hour. Their price was very reasonable.
We highly recommend them.

Daniel H.

We had a leaking shower head and call our warranty company sent Clockwise plumbing. They replaced the cartridge and left telling us that the leaking would stop in about 10-20 minutes. The leak never stopped. We called them back, but they wanted us to do a recall from the warranty company, which we did. When they went the second time, they made a report to the warranty company that the valves were rusty and corroded and needed replacing. The warranty denies coverage for the valve. I called another plumber to come out, he replaced the cartridge with the manufacturer brand, which costs $20 more than the generic one. And the leak has since stopped. I called to notify them of this, but the office lady brushed me off like that's not their problem, she says " they don't cover manufacturer's parts." I told her I would of paid the extra $20 instead of having to hire a new plumber. She didn't care and hung up. Don't trust this company, they are just trying to get as much money out of you as possible. I will let the warranty company know about them too.

D Z.

Even though there have been good reviews with this company, mine is not a good experience. The left us with holes in every room, exposing us to freezing temperatures. They left drywall and installation all over floors, counter tops, and dishes. Their rerouting sucked so bad, another company came out to reroute.

Raistlin R.

If I could give these guys zero or below, I would. They came out to service a clogged toilet and a day later my bathroom was flooded. First they were almost 8 hrs late for my appointment, no one called me, all I got was a generic email saying the tech was going to be late. I had to call them 3 times just to get info and an ETA and they couldn't give me that. Then they failed to fix the problem they came out for and instead of helping the customer they tell me I had to call the warranty company for them to submit a recall order for them to come out and fix the problem they didn't fix in the first place. Then once they received the order you would think that in good faith they would want to send a tech the same day to take care of the customer, Nope I now have to wait 4 days until they come out because apparently they don't stand by their work and they're good with collecting my service fee just not ok with making customers satisfied. So if you read this I can only advise you NOT to use Clockwise Plumbing and don't make the mistake of paying for a home warranty from Select Home Warranty. You will regret ever hearing those names.

Robin F.

Avoid if your home warranty service refers them. Heck, avoid them period. They find ways to circumvent services your warranty covers in order to make more money. After coming out a 2nd time they finally cleared my stoppage via a method that was covered by my home warranty, go figure. They already had my $$ at that point so I called the office to talk about a refund due to 1st plumbers poor performance and spoke to Sharon. Not surprisingly she wanted to bicker with me about their lack of due diligence...she didn't want to let me finish statements before interrupting me and hung up on me.