Climate Experts Air, Plumbing & Electric

Jenifer B.

Prompt call return and appointment set up to review install. On time but estimate over twice what other estimates were for a simple install. Did not hire due to expense.

Chris A.

Derek and his team of qualified technicians were able to get our system up and running again. Twice in same day Malcom was called for two separate jobs. Thanks again for your service Malcom. Sarah was on top of all repair orders. It's nice knowing that you can trust this company.

Jeana K.

i needed someone asap during a heat wave. i did some initial problem solving with my nest thermostat but to no avail. i called everyone local who stated they were 24/7 in their yelp ads. most really weren't (just having a answering service doesn't make you 24/7 for service) but these guys actually took the call and had someone there within 20 minutes. good news was my system is working fine. it was a user error by the tenants completely monkeying around with the system. still cost me $149 but he was able to tell the tenants not to touch anything in the future.

Gail S.

Top of the line company...Front to back...The way they handle my phone calls, the follow up. Devin and Tanner and their helper were very professional and respectful and the job they did was very good and my wife and I are quite happy with the complete new duct work. In fact we will be hiring them to insulate our attic very soon and look forward to more excellent work. Call them you will not regret it.

Sam R.

Derek was extremely helpful and honest. I have been in the Property Management business for 7 years and have dealt with several hvac repairmen in the past. I sought out Derek's help for my home. He is knowledgeable and walked me through every detail to ensure I made the right decision. Excellent pricing compared to others as well. Thanks Derek!

Bruce R.

I have nothing but good things to say about Climate Experts.They are very knowledgeable and polite. If you are in need of repair or replace don't hesitate to call them. They are very honest and professional. They did a great job installing my air. You won't be sorry you called them

Deanna F.

Climate Experts are great. We arrived at our house in Florida and found the air conditioning was not working. We called Derrick and they were here first thing in the morning and took care of the matter. We had a new unit by early afternoon. They are very fair Efficient and professional. I highly recommend them!

Betsy B.

Prompt, professional service! Sam , the technician, was very skilled and professional. Work was completed in a timely manner and we were very pleased with the results.

Marianne B.

This company is amazing ! I would give 10 stars if I could ! We started as new duct work install , we ended up having issues with our roof and mold that we were unaware of , they went above and beyond and helped us every step of the way . They worked with us until we got everything fixed .Everyone was professional and incredibly helpful . The service techs, installers , and office everyone was amazing !

Joanna H.

I want to start this review with saying: I would give them 4 to 5 stars for the work done, they showed up as scheduled and the guys doing the work were very nice and professional. If only they had followed through repairing the damage in a timely manner, didn't engage in unethical business practices, and their finance person had some experience with customer service. Beware doing business with this Climate Experts, they have VERY QUESTIONABLE BUSINESS practices. I contracted with them for replacement of the duct work and insulation in the attic. During the install one of the workers fell through the ceiling. HORRIBLE EXPERIENCE TRYING TO GET THE DAMAGE FIXED AND YET THEY CLAIMED THE WORK IS COMPLETE. The REAL twist is I decided to finance through them for the work. When they left my home after the install, they considered the work complete, the damage was not repaired, but they FILED WITH FINANCE SERVICING COMPANY and GOT PAID CLAIMING THE WORK WAS DONE. I didn't sign the work order saying the work was complete, so who signed it, nor was provided a copy of the work order stating the work was complete? According to Climate Experts finance person, Krystal, the work is done, and she had the right to file for payment with the finance company, if she or someone else signed the work order it is fraud. She also told me that they normally require a 60% down payment before starting work, however because I decided to finance, through them, they didn't collect a down payment. So, what she really said, is it doesn't matter if they did the work or fix the damage they will get paid by the finance company. Contracts can be either in writing or verbal, they made the verbal change but apparently, their word means nothing. Thank heaven I choose not to finance the entire project otherwise I would have no leverage to get the damage fixed. My conversations with this finance person, Krystal, has never gone well, she has a terrible attitude toward customers. She didn't and doesn't care they caused damage to my home or fixing it. Horrible as a representative of the company, she has only cared about getting the money with no regard for the fact that we have a contract for home improvement NOT home DAMAGE. She has kept telling me the work is complete, therefore the contract is complete, how can that be if they damage my home. Very infuriating! The contract is not for damage, it is for improvement therefore the work is not complete. I realize finance/payment collection is her job, but if this happened to her home would she pay the company before they fixed the damage? How would she feel about having to deal with someone with her attitude? The only time she has shown any empathy about the situation, she said they would make the 1st payment on the loan and have a supervisor come out to make sure everything was right in the attic after the ceiling repair. To date, NEITHER OF THOSE HAVE HAPPENED. I'm very disappointed that she has no follow through, it feels like she said these things in hope of coercing me into paying the balance. Looking back it should not have surprised me that she wouldn't honor her promises. Again, HORRIBLE CUSTOMER SERVICE, this person should never be permitted to speak with a customer!!!!!!! On top of dealing with their finance person, even though I was told their drywall repair person would do the repair, the week following them leaving my home, I intimately ha to find someone myself to do the work. The problems started when Scar called a week after they left my home, to request the balance due for the work done. He stated that their finance person told him of the balance due since I had not financed the entire project. I reminded him of the damage done so I had NOT signed-off on the work order as being complete. He was very apologetic and told me their drywall person would be in touch. A week goes by, I hear nothing from them, so I called to find out the status of getting the damage repaired. Again, I was told their drywall person would be in touch. The following day I get a phone call from someone claiming to be the drywall person doing work for Climate Experts. Apparently, they had prompted him to call me about doing the repair. The person I spoke to sounded intoxicated and slurring his words. He did go on to tell me that he had been so stressed that he needed to take some time off, so he was on vacation in a canoe on the Suwanee River but that I was the highest priority on his list, and I would hear from him as soon as he returned. I never heard from him, another week goes by, so I called again. A few days later I hear from Scar again, telling me they are having difficulties finding someone to do the repair and mentioned they have another similar repair for another customer. Another excuse for the repair not being done and at this point it had been 4+ weeks and their finance person is demanding payment! After the conversation with Scar, I put him in touch with my handyman to get the work done.