Climate Experts Air, Plumbing & Electric

Gino D.

Top of the line company...Front to back...The way they handle my phone calls, the follow up. Devin and Tanner and their helper were very professional and respectful and the job they did was very good and my wife and I are quite happy with the complete new duct work. In fact we will be hiring them to insulate our attic very soon and look forward to more excellent work. Call them you will not regret it.

Janene H.

I want to start this review with saying: I would give them 4 to 5 stars for the work done, they showed up as scheduled and the guys doing the work were very nice and professional. If only they had followed through repairing the damage in a timely manner, didn't engage in unethical business practices, and their finance person had some experience with customer service. Beware doing business with this Climate Experts, they have VERY QUESTIONABLE BUSINESS practices. I contracted with them for replacement of the duct work and insulation in the attic. During the install one of the workers fell through the ceiling. HORRIBLE EXPERIENCE TRYING TO GET THE DAMAGE FIXED AND YET THEY CLAIMED THE WORK IS COMPLETE. The REAL twist is I decided to finance through them for the work. When they left my home after the install, they considered the work complete, the damage was not repaired, but they FILED WITH FINANCE SERVICING COMPANY and GOT PAID CLAIMING THE WORK WAS DONE. I didn't sign the work order saying the work was complete, so who signed it, nor was provided a copy of the work order stating the work was complete? According to Climate Experts finance person, Krystal, the work is done, and she had the right to file for payment with the finance company, if she or someone else signed the work order it is fraud. She also told me that they normally require a 60% down payment before starting work, however because I decided to finance, through them, they didn't collect a down payment. So, what she really said, is it doesn't matter if they did the work or fix the damage they will get paid by the finance company. Contracts can be either in writing or verbal, they made the verbal change but apparently, their word means nothing. Thank heaven I choose not to finance the entire project otherwise I would have no leverage to get the damage fixed. My conversations with this finance person, Krystal, has never gone well, she has a terrible attitude toward customers. She didn't and doesn't care they caused damage to my home or fixing it. Horrible as a representative of the company, she has only cared about getting the money with no regard for the fact that we have a contract for home improvement NOT home DAMAGE. She has kept telling me the work is complete, therefore the contract is complete, how can that be if they damage my home. Very infuriating! The contract is not for damage, it is for improvement therefore the work is not complete. I realize finance/payment collection is her job, but if this happened to her home would she pay the company before they fixed the damage? How would she feel about having to deal with someone with her attitude? The only time she has shown any empathy about the situation, she said they would make the 1st payment on the loan and have a supervisor come out to make sure everything was right in the attic after the ceiling repair. To date, NEITHER OF THOSE HAVE HAPPENED. I'm very disappointed that she has no follow through, it feels like she said these things in hope of coercing me into paying the balance. Looking back it should not have surprised me that she wouldn't honor her promises. Again, HORRIBLE CUSTOMER SERVICE, this person should never be permitted to speak with a customer!!!!!!! On top of dealing with their finance person, even though I was told their drywall repair person would do the repair, the week following them leaving my home, I intimately ha to find someone myself to do the work. The problems started when Scar called a week after they left my home, to request the balance due for the work done. He stated that their finance person told him of the balance due since I had not financed the entire project. I reminded him of the damage done so I had NOT signed-off on the work order as being complete. He was very apologetic and told me their drywall person would be in touch. A week goes by, I hear nothing from them, so I called to find out the status of getting the damage repaired. Again, I was told their drywall person would be in touch. The following day I get a phone call from someone claiming to be the drywall person doing work for Climate Experts. Apparently, they had prompted him to call me about doing the repair. The person I spoke to sounded intoxicated and slurring his words. He did go on to tell me that he had been so stressed that he needed to take some time off, so he was on vacation in a canoe on the Suwanee River but that I was the highest priority on his list, and I would hear from him as soon as he returned. I never heard from him, another week goes by, so I called again. A few days later I hear from Scar again, telling me they are having difficulties finding someone to do the repair and mentioned they have another similar repair for another customer. Another excuse for the repair not being done and at this point it had been 4+ weeks and their finance person is demanding payment! After the conversation with Scar, I put him in touch with my handyman to get the work done.

Edward M.

On Friday, 6-7-24, Vincent arrived promptly in the morning for a prearranged appointment. I had to get an estimate for a new HVAC system installed in my home. We agreed to install a Diakin FIT system and some air duct replacement work for approximately $18,000.00. The technicians arrived around noon and had a new HVAC system installed by 9:00 PM. It was amazing I got an estimate and a new system installed all in one day. However, three hours later, at midnight, the entire system shut down, and we were without any air conditioning. I contacted Vincent on Saturday, and he had someone come to the house to determine the issue. Over the weekend, there were a few more technicians, as well as a supervisor, Shawn, who showed up to assess the problem. It was determined that an old wire from the thermostat to the air handler and compressor unit was incompatible and not communicating with the Daikin FIT system. Once the wire was replaced on Monday, I haven't had any issues with the system. While the HVAC system was down, we were accommodated with a portable air conditioner by Climate Experts. Going forward, when a Daikin FIT system is installed, I believe they will always replace the wires from the thermostat to the other equipment. All the employees did their best to remedy the issue ASAP, and we applaud them for their efforts. We are looking forward to many years of cool air in our home.

MrMrs M.

Can't say enough about this company. Tommy Head (technician) and rest of the staff were professional and very knowledgeable. I've dealt with four other companies that turned out to be questionable and unreliable. Climate Experts is the way to go. Call them now for air, plumbing or electrical needs!

Bill R.

Prompt, professional service! Sam , the technician, was very skilled and professional. Work was completed in a timely manner and we were very pleased with the results.

Konviet L.

Seth Washington was great. Ac wasn't blowing cold air. Called Climate Experts gotten appointment same day, Seth was out here less then an hour and got it up and running again. Definitely my A/c go to guys. Highly recommended.

Alan H.

Yelp shows we live in Rochester, NY. Not for 8 years now. We live in Melbourne, FL. 5 days ago our A/C unit stopped pushing cold air through the house. After our original A/C service provider (that we sort of inherited when we bought our home) keep us hanging for 2 days, we decided to reach out to Climate Experts. Great move! Jon Kalle, HVAC Specialist, came out and stayed until almost 10:00PM to analyze our situation. Not being able to correct it that night, he drove back to the shop and returned with a potable A/C unit so we wouldn't have to sleep in a 90 degree bedroom again. The next day Conner Kamminski, Project Manager, came out, confirmed Jon's findings and provided 5 options to get us back up and running. There was a large price rage to consider but at no time did we feel pressured from Connor towards the higher end options. Deciding to replace our complete system, Cristian Robinson, """"Joe"""", and 3 other team members were at our home at 8:30am the next morning to start the project. Every member of the Climate Experts company treated us with respect, absolute fantastic customer service, and professionalism. Great service, great price, great people. We would not hesitate to recommend this company for your HVAC needs. They have a long time customer with us.

Erin V.

This company is amazing ! I would give 10 stars if I could ! We started as new duct work install , we ended up having issues with our roof and mold that we were unaware of , they went above and beyond and helped us every step of the way . They worked with us until we got everything fixed .Everyone was professional and incredibly helpful . The service techs, installers , and office everyone was amazing !

Ashley I.

After calling many AC company's and being told they couldn't come to our rescue. Climate Experts saved the day and came within a hour. So many places claim they are 24/7 but they really aren't. Blake was dispatched to our house and he did a diagnostic right away. After discovering the problem he offered us a solution and gave us a temporary fix. Once the work was approved we agreed to have them do the job the following day. Blake was very professional and even patient with our son running around like crazy. He explained things very well to us. The next day they offered to come out Monday and finish the work but when we pleaded for a early fix they made it work and had an associate named Chris C. come out and do the job. He was also very kind, professional and informative. He really explained the problem with us and walked us through the solution and valued our opinion. He even took extra time to discuss our air vents with us. We are so fortunate to have found such a honest company that takes pride in their work and doesn't over charge their customers. I would also like to say their texting system that provides a photo of the tech arriving is really cool and made us feel very safe. I will be referring them to anyone in need of AC concerns in the future. Thank you for excellent service!!!

Michael R.

Really good and professional company. Have been using them for years on a couple properties and they have always come through. My latest venture in Melbourne Beach, they installed two units, reconfigured my duct work and was clean and quick. Conner whom was the lead on this last job followed up after completion of the job to make sure everything was right. Spent his own time to come back and look over the units. Run test, and made it now possible to reach and hold 65 degrees in my house during the hottest part of the day. I love the heat, but only outside. Inside has to be cold. Thank you to all they guys at Climate Experts and the lovely ladies in the office to talk to we all very nice and professional.