Climate Design Systems

William R.

I have used Climate Design Systems in the past for a tuneup of my gas heating boiler. They have the best price I could find at only $69. I tried to take advantage of this offer this year in prep for New England winter. The technician Steve was very nice and thorough with the cleaning. The reason for my lower rating is that I was charged $128, not the $69 that I was expecting. I called their office and was told the $69 rate is for a visual check and I guess Steve end up doing more than that. This is not communicated on their website. Had I known it would cost this much, I would not have requested the service. The tuneup took about 15 minutes so this to me was a waste of money. I am going to rethink whether I get my boiler cleaned again by Climate Design Systems.

Ron M.

We had our central air unit stop running on 6/29/21 during a 95+ heatwave and they got to us on 7/2/21which was ok with us as I'm sure they were straight out with calls.
The guys found it was a bad capacitor in a few minutes time and replaced it. The charge for the capacitor was $291 plus $89 diagnostic charge. They were here and gone in 30 minutes.
Parts on Amazon are much cheaper with a 300-400% mark up so be prepared to be fleeced folks.

Bill B.

After two years my Lennox AC unit started leaking refrigerant and the coil needed to be replaced. The coil was covered by warranty but I was going to need to pay for the labor to replace the unit. Rather than working off time and materials - Climate Design Systems has engineered an approach to warranty work where they charge a flat rate. After presenting the rate they then give you the opportunity to reduce it but only if you will subscribe to an annual maintenance agreement. The whole thing was sketchy but I agreed to have the work done and passed on the annual agreement. In total the work only took 2.5 hours yet I was charged over $1400 for the labor. When I questioned management about the rate that was far in excess of $500/hour I was given a laundry list of the ""very expensive"" tools that they have to use to do the work including things like PVC glue, a vacuum pump, etc. As an engineer, knowing what things actually cost, this only underscored for me the excessive rates they were charging.

On the positive side, their crews are knowledge and professional. The problem here is that most HVAC systems last for years without maintenance so there is little incentive to do right by clients on a repair. If your system needs to be repaired, even if they installed it, you are probably going to find a more reputable rate somewhere else.

Walter B.

They installed a new water heater that is not energy efficient and not eligible for Mass Save Rebate. The rebate was declined saying the water heater UEF was less than 0.68.
When checking the Bradford White website for the model number that they installed, it said it was a discontinued model.

Michael N.

what great service from Steve--diagnosed problem with A/C in 5 minutes fixed it in 15. Professional great company.

jimmy d.

This place gets 5 stars . If you need any plumbing or heating this is the company to call . Nina btw is so great with customer service . This company is al about the customer .

Louise B.

Climate Design Systems
I have used this Co for maintenances on my gas furnace since 2013
In 2017 I hired them to replace my gas hot water tank and that is when
I found out that they had so many incompetent technicians. The guys that replaced the hot water tank had shut the gas and open a bassement window, it was very very cold that day 12/29/17 they left around noon time without locking the bassement window and without checking if the pilot was on in the furnace. By 4:15 12/2917 the house was getting cold. I called the office at Climate Design they said they would send some one within an hour. By 6pm 2nd call got the emergency line left a message, by 8pm 3rd call left message, by 10pm
4th call left message, by 10:45pm a tech called said he would be here but didn't give a time he arrived at 1:30 am he was the only on one on the emergency calls, he lit the pilot on the furnace left at 1:45am. In that morning around 6am 12/30/17 the section where I have radiant heat was 54 degrees so no heat there. No one working New Year
I had electric heathers so I used them to keep the 2 rooms that had no heat warm. On 1/2/18 a technician came at 12:45pm found that the electronic mixing volve had shorted out because the furnace was off for 10 hours from the guys that installed the hot water tank. The mixing control had to be ordered. The technician that came on the 2nd came back on 1/18/18 to installed the new part he arrived at 8 am left at 8:45am. By early afternoon that same day I notice there was no radiant heat. I called back the office 2 technicians came to find out that the mixing control was wired wrong and it shorted out. A new one had to be ordered. On 1/22/18 tech came to installed the mixing control but didn't know how, so they called the co. maker but by that time my brother in Quebec passed away, all this trouble had prevented me to leave on 1/20/18 for Quebec so I could be there to say good by. These
tech got to wired the mixing control temporally with the rest of the heating system. I called the owner of Climat to make sure it was safe so I could leave to go to my brother's funeral He said it was safe and to call when I returned to fix it right, On 2/15/18 at 9:15am the tech came back to rewired the mixing control they left at 9:30am and said all was normal. That night around 6pm the house was getting cold again. I went down the bassement to see if the pilot was on in the furnace, it was. Back upstairs check the thermostat that control the regular heat in most of the house and it was on off. The tech had shut it off to get the mixing control to work right but never bother to put it back on. I did not have to call. I did put it on myself, while I was down the bassement checking the pilot I notice that they had not put the cover back on where all the wiring was. The next morning 2/16/18 I called again to let them know that the cover should be on, I had to be out that day so we made the appointment for Monday 2/19/18. At 10:45 2/19/18 a tech, Tyle, came he was the one that came on 12/30/17, I found him to be the more competent than any of the others that came and always left me with a problem. Now after 21 days things are normal. Needless to say I will not recommend Climate Design to any one and I am looking for some one else to service my furnace.
Louise, Ward Hill,MA

Tina Y.

Our heating system decided to die right after Thanksgiving!

We called our regular plumber and were told it would be two weeks :-(

We were put in touch with Climate Design and they came to the rescue! Great technicians who kept us updated every step of the way. And, although we have an older system, they didn't try to ""up sell"" us on a new system during the holiday season - knowing money is tight. Thank you Climate Design and your great Techs Steve and Pete!

Celeste Z.

All I can say is GET quotes from nearby competitors/companies before you use Climate Design. They wanted to charge me $850 for a zone valve. I went with another company and my bill was $312. Do your homework or just go somewhere else, unless of course you have money to burn.

Michelle W.

Ok so let's start here..... moved into house in April 3 years ago. Right away had climate design replace all 3 furnaces and add central air to all 3 units. All at the same. Was happy with the guys and I'm assuming all went according to plan. I pre pay every year for the priority plan for fall and spring maintenance. The first 2 years the office had lost or misplaced my agreement had to prove payment etc and also triple charged me. The office can be a tough run so I let all that go. I can work through that. However, the guys that come out are never the same, not well seasoned, bad mouth the previous guy and always find something wrong or up sell. I've had to pay out of pocket a control board and tune ups that really weren't even done thoroughly. Last month in oct I had my tune ups and they shut off one of my furnaces when it was due to be single digit temps outside. Said my flue was blocked and carbon monoxide levels were through the roof. He stuck a probe in the flue pipe to show me how high. Then proceeded to tell me his company does not touch gas flues and I was on my own. They never called back. Just shut it off and left. So had flue cleaned... nothing there super clean. Had North East cooling and heating come to my rescue. All I'm going to say is they were very confused by the situation. My furnace is totally fine and safe. Needless to say I'm staying well away from climate design and will tell others. Also I noticed after they left they wrote that my water heater pipes were leaking on the work sheet. What are they doing near my brand new water heaters?? Btw they're not. So, I'm always looking to give 2nd and 3 rd chances because that's life sometime but Climate Design.... your just plain untrustworthy and you left a family in the cold with zero regard. Welcome North East cooling and heating. Eric and the office are top notch. I've never written a review like this. In fact I'm not one to write a review unless it's a really good one.