Climate Control Heating, Cooling & Plumbing

John W.

A tech came out to do an annual winter season 'tuneup' on our hvac... very nice and accomdating. In learning of an issue that became apparent after he left, I called for them to dispatch a tech out to remedy the problem. The new tech, Zach, kept me updated regarding the time-line and ETA every step of the way, and assured me the issue would be resolved so that we'd have heat on what was going to be a cold night.

Zach came in and, following a thorough troubleshooting process, made good on his word by resolving the issue so that we had a flawlessly functioning system. Courteous and incredibly knowledgeable, he stayed the course into what must've surely been evening OT hours; it was textbook perfection in how a company should treat a customer.

Was there a hiccup? Yes, but that's not the point -- the point is that they went the extra mile in fixing the issue in a timely and professional manner, without an upcharge, and they were super-nice, too... Zach -- you're the best! ???

Julie O.

We have used for the maintenance of our systems, last year Zach came and did a great job friendly and knowledgeable he told us we would be needing to replace AC, because of new freon standards, system is 13 years old.

no pressure just information.

A very nice young man and knowledgeable...

We will ask for him to come again.

Karen C.

Every call we have had with Climate Control has been handled by very competent technicians. Today we had a maintenance our biannual call and Carlos was very efficient. He walked me through all the areas of our system and thoroughly explained them. Keeping a maintenance contract I believe is very important to the overall health of the HVAC system so we keep up with that. He also alerted me to a possible problem with our water heater and we will have it assessed soon. Thank you Carlos for a great maintenance call.

John S.

Saturday is my day off . I waited all day for my service call. And they didn't show. Called dispach twice. She could care less. Hard pass.

Katie W.

Actively trying to ensure that NO ONE uses this company. K came to my house for a ""tune up"" that we purchased a plan for. I was already anti- climate control after their plumber came for a complimentary plumbing inspection and basically said everything was wrong and it would be thousands of dollars to repair. He also charged me $175 to repair a toilet he did not actually do and I had to hire someone else. I was told this tune up will cost you nothing, blah blah. Within 15-20 minutes of K being in my house, we were in need of a brand new unit for various reasons while he fast talked his way through ""proof"" aka random pictures of our unit. Prior to him starting his service call, i explained my 5 year old was going through cancer treatment and because of that, we could not have done all of the ""repairs"" his plumber suggested (which turned out to not even be necessary after a second opinion) K, an apparent cancer survivor himself felt compelled to ""help us"" However, all K did was lie. He said probably 8 times he was the GM's son and he brings in 2 million a year in revenue and he cared so deeply for our situation that he wanted to help us. Our unit was deemed unsafe and that he would ""condemn the whole system"" something he said probably 5 times. It was emitting high levels of CO2, was a fire risk essentially, you name it. By the time he left, my husband and I were honestly very concerned. So much so that we listened to him and turned our unit off for SIX days at the end of February. We bundled our three small children up at bedtime, used heaters until we went to bed and woke up cold. We did not really know what to do, it was a massive expense to our family given our situation (or any for that matter) He even went so far as to tell us that their company works with a charity to help people in need and him and his ""GM"" father cared so much for us that they were going to help us get a new unit covered. I was so blown away that I cried. Turns out, all the sudden while he was still in our home, they ""don't do that anymore"" Something did not feel right when he sent us the ""quote"" and his report did not match the dire situation he described to my husband and myself. He did not mark that our unit was unsafe for use or even describe ANYTHING he said outside of our unit being old and dirty. I ended up getting a second, a third, and eventually called the fire department to ease my fear of high levels of CO2 and not one of them came up with K's report. What they all discovered is that he actually did not even ""tune up"" our system. He just tried to make a sale, I sent the picture he took on his iphone to each company that came and none of the pictures showed anything other than it being dirty and old. I called the company to mainly express my extreme disgust for the entire situation and was assured that this matter would be taken care of and I would be refunded the cost of the toilet repair and tune up plan. It has been two weeks now and nothing. I even called last week to confirm a refund was coming and was once again assured a refund was being expedited to me. Still waiting.............

Steve F.

They use spam text marketing tactics. I did not sign up for any lists and have never done business with this company. They will send you a text for a ""79"" tune up. Any company that does this is shady.

I would never use this company.

Shari G.

Our Trane furnace is about 10 years old. We are going through this also but with Climate Control. Getting the run around from Trane and complete ghosting from climate control unless we pony up the $3500 for the labor that the warranty does not cover. They have not returned our last phone call when we were pushing them to repair and then go after Trane for the bill themselves. We assumed they would not only back their work but also the products that they carry and push. Honestly , at this point, we don't know if they are pulling some kind of shady stuff. They also installed our water heater. Then a year later came back and said we should have a support strap on the overflow water tank andthey could take care of it for a mere $500. So, we need someone trustworthy to get a second opinion from.

Moira C.

I was attempting to sell my house, and the inspection showed a small leak in the basement from the AC unit. After calling Climate Control- a technician came out and fixed the problem. Upon fixing this problem, he stated that I have a cracked heat exchanger and I needed a whole new system- also stating to me that there was leaking CO2 into my house. After scheduling the service and getting the service completed, I had heard from multiple people stating this was a marketing strategy for this company to get money. During install- I asked multiple times to the technician to show me the crack in the old furnace which they made excuses on why they couldn't show me and no picture was saved on file of the crack. They quoted me 9 k for this new furnace which I'm now paying for with a brand new furnace I don't truly believe I needed. I am beyond upset with this company and their morals as a business. DO NOT USE THIS COMPANY.

Jeremy S.

They have been out 4-5 times in a year to work on the new unit they installed for us. So far good service but for the price the product they sold has been a pile of stinky .

S M.

This used to be our ""go to"" company whenever we had hvac issues. But something changed in the last few years. Their service isn't as great, and their prices came in $1500 above everyone else's. They are very responsive and seem to know what they are doing, but I can't see justifying paying their guys over $230/hour each for labor. I doubt half that much actually goes into the labor's pockets.