Cleveland Plumbing & Heating

Mike H.

We have done restoration work for clients of Cleveland Plumbing. Down to a person they had nothing but good things to say about them. I have also been the victim of someone giving a bad review and later found it to be the competition....a very low blow. My staff and I keep meticulous records and usually never find the person making a complaint. Meanwhile we have 140 5 star reviews.....go figure. Like Scott,we answer all issues personally. That's the sign of an owner that cares about there business. Mike Hogan
First Call Restoration

Albert W.

SCAM CITY!!
SO MANY BETTER CHOICES IN THE HUDSON VALLEY!

MONEY PAID FOR ""REFERRAL FOR MORE SERVICE""
(And Cleveland, I HAVE THE RECEIPTS FOR THIS NON-SERVICE)
POOR CUSTOMER SERVICE
and, worst yet...rude technicians.
this is a story often told- we used these guys for a few years for heating and plumbing b4 getting some really crappy, rude and unprofessional service.
bottom line:
find services that respect you.
you can pay many places to do this work-this shouldn't be the one!!

Kevin C.

My wife and I are restoring a 145 year old house in the historic district in the City Poughkeepsie. This restoration has replaced every pipe, fixture, water and sewer line in the house. If you are looking for a Master Plumber who has the skill to tackle the most challenging plumbing problems you MUST call Cleveland Plumbing and ask for Mike, James and Ethan. These guys are Amazing............

Mia C.

Cleveland Plumbing was clutch - they came through for me between major winter storms (3 days apart) and were able to come out that day to look at my heating system. Heather was very helpful on the phone, she let me know that they could fit me in after another service call, but that the timing was dependent on the previous job (which was completely understandable). She then kept in contact with me to let me know that their service tech was finishing up the previous job, and then that he was on his way. (Even the owner, Scott, emailed me to reassure me they would look into the problem to make sure there wasn't a gas leak.)

When Dave (the plumber/tech) came out to the house, he was very thorough and knowledgeable. He immediately diagnosed the issue (my boiler had flooded), and tried to trace the problem to the source (which we believe was a result of 2 days of a brownout followed by a blackout, due to one of this season's major storms). There was another big winter storm in the forecast for the next day, so it was an incredible relief that Cleveland Plumbing was able to come out to my house and diagnose my heating problems. I would highly recommend them to anyone looking for a competent and thorough plumber/HVAC technician. Thanks Cleveland!!

F G.

Be careful if you use these guys they try to rack up hours and before you know it you just spent $900 for a clogged drain. Not very honest at all . Totally 100% took advantage of us. Please be careful. You have just been warned to stay away from them. How do you think they got those nice new fancy trucks by ripping people off.

Margaret P.

I have used Cleveland a number of times over the years, and the service, communication, quality of work, and pricing can't be beat! I would recommend them to anyone and will continue to use them for any plumbing repair I need done.

Carol S.

Hyde Park would be best served if Cleveland Plumbing moved to Cleveland Ohio.
We got screwed. We needed a pump replacement. We were given the wrong solution, overcharged and re-charged. We ended up paying almost $6,000 for something that should have cost around $2,000 with material that was marked up 300%. The owner has made gouging part of his business profile. There seems to be an alarming amount of on line dissatisfaction with Cleveland Plumbing of Hyde Park. All you need to do is check.

Jessica M.

We had an plumbing emergency at my job one day that left us with no working bathroom on a Friday afternoon. Within an hour there were two technicians there to diagnose and fix the problem. The price was more than reasonable especially considering I had called two other places first that were going to charge more and wouldn't have been able to even get there until Monday or Tuesday. They cared about getting our problem fixed and not with the fact that it was the end of the day on Friday. I would highly recommend them to anyone.

Tegat D.

What follows is my personal opinion based on my experiences with Cleveland Plumbing and Heating. Your experience may vary. This review might be longer than most but bear with me as I need to cover all the points.

In December 2015, I was having water coming back through my washing machine drain pipe. I called Cleveland Plumbing and Heating (ClevelandPandH) to take a look and they came on Dec 15. The tech thought that the backup was being caused by something outside the house. He opened up the access cover to the inlet pipe going into the septic tank and saw that it was under water. His diagnosis: a failed/failing leach field. His recommendation: leach field replacement. I then asked him to uncover the outlet pipe. It seemed premature to me to conclude that the leach field had failed just because the inlet pipe was under water. The tech suggested to have the tank pumped to give the leach field time to dry out and some breathing room to decide when to do the leach field replacement. Tech left. Tank was pumped the same day. Few days later got a proposal for $8900 from ClevelandPandH for a new leach field.

I called a septic contractor to take a second look. They ran a camera through the outlet pipe leaving the tank and found tree roots in the pipe. The tree roots were removed and water is flowing again.

At this point I was pretty much done with ClevelandPandH, but I thought to myself maybe septic systems aren't their expertise, after all they're not a dedicated septic contractor. So I was willing to give them the ignorance excuse on septic systems. So in Jan 2016 when I needed to replace 2 toilets, I decided to give them a call on Jan 29 for an estimate. Before I got to talking about the toilets, I decided to speak with the owner (or one of the owners) about their prior septic diagnosis. Basically to let him know what had happened and to be more thorough in the future about their diagnosis. I didn't call to make a fuss; I thought I was helping him with some valuable feedback.

The guy immediately started arguing with me. Making the case that his tech diagnosed the problem the best he could at the time given that the pipes were filled with water. That doesn't seem logical to me. I said well, the tech could've said that he cannot properly diagnose the problem because the pipes are under water. How about that? Then he's berading me for calling someone else to diagnose the problem after the tank was pumped out saying why didn't I give them the opportunity to come back once the tank was pumped. This again doesn't seem logical to me. His tech is the one who suggested to get the tank pumped out but not to come back and give a better diagnosis but rather to allow the leach field time to dry out. Further, they're supposed to be the experts but yet I, a lay person, am the one who is supposed to know to call them back to fully diagnose a problem. He then makes the argument that when they would come to replace the leach field if they saw the roots they wouldn't go ahead. This again doesn't seem logical to me. First, by that point I would expect there to be large numbers of men, materials, and equipment at my yard. Then, I wouldn't expect them to gently dig up individual parts of the existing system to prevent damage as you would when you're diagnosing a problem. I would expect them to use a backhoe or some such machine. So I don't know how they would've found it at that time as the roots are inside the pipe, hidden from view. You can only find them if you're looking for them.

So that's my experience. Draw your own conclusions.

Jason W.

OK, now that I actually have hot water again, I am updating my review. I still think Cleveland's scheduling needs some serious help, but the work that was done was great. I have better water pressure than I've had in years. Overall, I would give this whole a experience 3 Stars. I think the back-end people need some serious overhauling, but the technicians did a great job (once I got them here).