Claverack Pump Service

Paul M.

Just purchased a home and Claverack was the company that shocked the well to get the water test to pass for the closing of the house to go through. They negligently did not change the broken well cap. Of course after closing I come to find out that we were defrauded...the well cap doesn't seal and is full of insects and debris. Now I have to pay for the same services that were just paid for and a new cap. When I asked them why the cap was not changed they could not give me an answer. When I asked them to remediate the situation, they told me to find another company and an employee by the name of Rick told me he doesn't care what I do (because he doesn't own the business) and when I asked for a refund, he hung up on me. I left a message for the owner but that went unanswered. The thing is that well companies in New York State need to be licensed by the Department of Environmental Conservation so I have asked that their license be reviewed based on this clear ethics violation in which they did the minimum to pass the water test for the closing but took no action to protect further contamination of the well; which we cannot afford as my elderly mother is immunocompromised.

Christopher F.

Not a service worth considering. We contacted them to help locate a well. Unless it is something they can detect with a metal detector - you'll need to hire your own excavator for help - before this experience we had thought that water was located underground but this company apparently has no tools or machines that can dig. Also, having inspected the pumps and tanks, they clearly indicated they could not do electrical work. Therefore, one wonders what service they might be in a position to supply. Although there are many fine properties in the Berkshires and Hudson Valley, this company seems interested in doing as little as possible to help out. A profound disappointment .

Lloyd M.

We were without water which is Always an immediate emergency. Caroline who answered the phone and Ed who came to repair our water pump came the day we requested them and did a wonderful job... They really helped us out of a jam! I would highly recommend this company!!

Derek B.

Rick from Claverack cane to test our water for sulfur. He was courteous, efficient and competent. We had a great experience from calling in for an appointment, to Rick advising us on his results.

John R.

WINDHAM, NY.

Not only did Claverack Pump Service resolve the infamous ""Catskill clay"" discoloration issue I'd been just told to put up with for far too long, they did it professionally from start to finish. First Bob analyzed my well water and based on a multitude of tests, recommended a virtually homeowner maintenance free system to replace my existing system that never really worked. The installation was completed in one day and the workmanship itself first class.

If that wasn't enough, two weeks later, I received an unexpected check in the mail back from Claverack representing 12% of the Proposal, I kid you not !!!!!!!!!! I called Jennifer who explained that the initial estimate (paid in full) was incorrect as some parts of my existing system were actually able to be reused, something that simply couldn't have been determined at the outset. Approaching 40 years in business, rarely have I encountered such integrity or have drank such pure crystal clear water since.

I tip my cap and am eternally grateful to this first class company.

Michael D.

Claverack Pump Service is excellent. I was recovering from surgery when we ran out of water. We called Claverack and Jeff and Eric responded within 30 minutes. They fixed the problem immediately. These were two great guys. We highly recommend them.

Kate M.

This company is GREAT. Another company recommended a $7,000.00 system to fix a smell in our water, which was caused by (harmless) algae in our pipes. Claverack flushed the system for under $250, and so far, the smell is GONE, and they even showed us how to do it ourselves if the smell ever comes back. So glad we got a second opinion, and so glad we called Claverack Pump!

Jane D.

You won't find a better well/water company. This group was referred by my realtor. Not only were Devon and Alex knowledgeable and kind, they exceeded my expectation considering the scope of work we had. Nate the scheduler is kind and informative. Alex is on the forefront of technology as far as well drilling and in well pumps, etc. They always answered my calls. Never left waiting.
Great group in an emergency as well.

Tammy M.

We had our well pump replaced by Claverack Pump Service. A family member had recommended them, and they were great to work with from start to finish.

Dal V.

After 25 years, multiple national water treatment companies and literally thousands of dollars addressing our well water problems, we called Claverack pump.
They were professional and very knowledgeable during the initial visit to evaluate our problems and existing various tanks, pumps, softeners, etc.
I also called a competitor as good practice for comparison quote.
Claverack followed up with a quote that was not only less expensive but also much more complete with product data, water analysis and pricing with the scope of work to be provided.
I immediately signed up and took the day off to be at the house when they arrived.
Bob and Adam were great to work with as they removed all old equipment (5 tanks, chlorinator and softener) and replaced with 1 air injection unit to remove the sulphur. We learned from their water analysis that the other units were not required for our water although being sold those products previously - requiring chlorine and salt on a regular basis.
Removing all the old equipment regaining valuable space in our boiler room and eliminated the need to lug bags of salt and chlorine buckets - not to mention saving this ongoing cost.
After putting the units into service, the guys walked us through the program and explained with the air system we have little or no maintenance. I noted that I would call them for a yearly inspection although we were shown the unit will notify us of that when due,
Our water is finally what is should have been all along - no sulphur, spurting faucets, and constant need for chemicals and salt.
We could not be happier with the transformation - our only regret is that we didn't ""shop locally"" sooner.
If you have similar well water problems, or any related issues, we HIGHLY recommend Claverack Pump for your treatment.
Thank you to all that helped us clean up our well water.