Classic Plumbing

Christy B.

There are two things that make a company one that I want to work with. The first is the quality of their work. The second is the business side. Are they punctual, polite, quick and accurate in pricing, etc.

We have had two experiences with Classic Plumbing. The first was a few months ago when we needed a new hot water heater and needed it to be moved to a new location. Their plumber came out to assess our needs and the next day we received a written quote to replace and move the hot water heater. The next week when the plumber returned to do the work, he said the quote was only to move it, not to replace it. That made no sense because our old hot water heater was from 1978. After a few calls to the office and showing a copy of their quote, they did honor it, even though they had to eat that loss. The plumber did a good job and the hot water heater works great. But, there continued to be communication issues between the plumber and the office. He did not finish the job in 1 day so he told us he would return the following day. I stayed home and my kids stayed home during a summer vacation day. At about 1 I finally called the office and they said the plumber had not informed them that he did not finish so we were not on the schedule. That was a Friday so we had no hot water heater until the weekend when they returned on Monday. ANd my kids and I had to stay home again. It was frustrating. So, the quality of their work was 5 stars but the organization and frustration lowered that rating to 2 stars.

This week we had another experience with Classic Plumbing. We are doing a remodel and adding a bathroom where a previous owner removed it. We decided to have the old pipes looked at and replaced. 2 plumbers from Classic came out in a timely manner. They were polite and easy to work with. They got under the house to take notes and I was told I would have an estimate first thing the next morning (Friday). Friday at 3:30 I was called and told that it would not be ready until Monday morning and work could begin Tuesday. On Monday, we were still delayed but I was assured that they would have it first thing Tuesday and they would still come do the work that day. This was delaying our other construction so we were anxious to get work started. Tuesday morning they called to give me the quote and I felt like he was coming up with it while on the phone "well, I think the plumber said it would take 2-3 days and at a rate of $210 an hour for 2 plumbers to work on it, it would be...lets see.. I guess about $6000" What!!!??? It took 2 business days plus a weekend to shoot off a number on the fly just an hour before they were supposed to show up? Well, that was $2000 MORE than a corporate plumber that the Classic Plumber assured me they would come in under. So, I told Classic Plumbing that this would be our last phone call.

So, if you need good work but are willing to suffer through those issues, this is a great plumber. But, I do not have time for it!

James D.

7:30 this morning, toilet kept running. Called Classic at 8:10 and because of planned activities told them either right now, after 3 pm or Monday. He said, "hang on". Came back on phone in a couple minutes and said a man was on the way. Toilet fixed at 10:15. Greg did an outstanding job which didn't surprise me. I've been using Classic for over 20 years and have never been disappointed. I really don't know if they charge more or less than other companies, but I know they provide great quality work.

Joseph D.

I have happily been using Classic Plumbing since the 80's and had them out again today to clear a clogged line. They sent a "kid" :-) named Riley who unquestionably is the most conscientious and well-mannered worker that anyone has sent to my home/s from any type of maintenance service. I am 72, so that represents about a zillion service personnel over the years. He not only cleared the leak in a timely manner but cleaned up everything and helped me move my item back to where they belong. Classic Plumbing needs to give him a raise as he represents one of their better advertisements.

Gabe W.

Their guy showed up an hour late, spent 5 minutes assessing the job. Told me I had to shut off a master valve before he could do any work, charged me $70 and left.

Robert S.

We had a nasty clog in our master bathroom sinks and Riley was able to get it out with no problem. He was very professional and easy to work with. I will be be using Classic from here on out. Thank you guys.

Kristi K.

Had them come out to fix the pipe where it broke due to the roots. They came to unclog the line. Which the line was already unclogged. They provided a quote for $140 per hour after they looked at it. The plumber called his boss, John and that price changed to $2,500. I asked why the number changed because both prices were quoted AFTER they were there and he said if you don't like it, don't take the bid. Terrible customer service and bad communication. Too many other plumbers to work with this one.

Heath H.

Hot water had turned to lukewarm water so I called Classic to come take a look. They installed a new Rheem water heater the same day and were very professional. They came back out to check and adjust a few things the following week. The price was very much in line with what I expected to pay. They were on time, courteous, professional, and fair. Exactly who you need to call if you have a plumbing issue.

Alison S.

Fast and friendly service! We called for a plumber to come out and they were able to accommodate our limited window of availability (12-1). They were here on time (and I was running behind) and finished within the hour! Riley and Dean were very professional and informative. I trusted them completely and was very satisfied with their service. I would definitely use them again and recommend them!

Geof M.

There was a small leak coming from T-connector on the thermal expansion tank above my hot water heater. I called a plumbing company that quoted me their fixed price which was ridiculous. I declined their services and called Classic Plumbing after seeing good reviews.

Classic said the repair would be on a time and materials basis which I knew would be reasonable since it is a simple repair with the equipment accessible in the garage. Ken came out a did the repair in just under an hour and the total price was approx half of what the other company wanted to charge. And the way the repair was done is better than the way the builder did it. Brass instead of plastic.

Glad I called Classic.

Teri O.

Jeff and Chris were at my house all day putting in a gas line in my attic for a new gas stove. They did a great job finding the best solution and were so helpful. They cleaned up after themselves and I was very pleased with their work.