Classic Plumbing & Rooter Service

Jacy N.

We've had CP come out 4 times now. Once at our old house and three at our new. The most recent time required two visits as the first round didn't clear our clog. Each time the technicians were friendly and quick. They were also able to make it out within a couple hours of calling first thing in the morning. The pricing was fair and we were happy with the work.

Fred B.

We had a brand new water softener installed by Classic in April that began to leak in June. They came out again (which we paid for), and determined that a part was needed. We ordered the part and they came to install it later in June. We left on vacation for July, only to return to a large puddle on our garage floor where the machine was still leaking. They refused to come back out and fix the leak because we were ""past the 30 day warranty period."" When talking to the customer service agent on the phone, he used the excuse that they wouldn't come out again without an additional fee because they ""didn't install the softener,"" even though the original invoice from April stated that the plumber had installed the ""O-rings and connected the valve"" (which on our model is the only installation required) and had completely disconnected the system and reconnected it with the new valve again in June. So basically we've paid $220 for them to come out four times only to have it still leaking. Customer service agents: F-

Marcel C.

Very respectful plumbers, clean, professional, with NO CRACKS, they get the job done, also respond to calls within reasonable times.

Jonathan G.

Classic Plumbing has been one of my preferred vendors for the last two years. They have always been professional and fairly priced. Eric and his staff are a pleasure to work with. No job is too big or too small. I highly recommend this company, you will not be disappointed!

Nikki M.

Very happy with this service. We had a very elaborate slab leak, the pipes needed to be re-routed but it was a 2 day job to figure out where everything was. The first day, they sent 2 guys (Kenny and another guy) and they worked for hours trying to figure it out and couldn't. It was a crazy situation from an old remodel before we owned the house. They needed a locator device and didn't have it with them - They sent Mike Miller out the next day and he was AMAZING (request him if possible - he's a wizard and he worked his butt off to get this done!). He spent 8 hours here that second day and did everything himself. The quote we got at the beginning NEVER CHANGED at the end of the work even though it took a whole lot of extra hours to accomplish. We were so relieved at the end of it all and Mike was just so patient and experienced. Super great experience and we will call him without a second thought should anything else happen.

Kimla B.

My elderly mother accidentally flushed underwear down our toilet. The very next day, as anticipated, we needed a plumber.

Positives about Classic Plumbing: (1) Quick quote response, (2) Communicated a clear hierarchy of rates as good as other plumbers, (3) They came quickly, and (4) When unexpected things happened, we worked it out.

With no problems until the underwear flush, I was expecting to pay $90 if they could clear it, $125 to pull the toilet if the underwear was stuck inside of it, and $150 for a mid-priced handicapped toilet, $365 total.

After pushing the superiority of their toilet product ($120 higher, $485 total), I relented; however, the base of this ""superior"" toilet was so narrow that the bathroom's floor tiles would not be covered. I was asked if I had a rug to conceal the mess, which is an unacceptable easiest-for-the-plumber suggestion. When they saw how unhappy I was, they were willing to go to Home Depot, but I found some matching spare floor tiles in my garage.

Next, they recommended a $365 repair under the toilet, not related to the flushed underwear, which I declined since (1) Everything had worked fine until the flushed underwear, and since (2) The rug suggestion had affected my confidence and trust in them. This would have brought the total to $850.

The job did end on a positive note. There were still flushing problems after the superior toilet was installed. Did that mean the underwear got past the removed toilet (therefore, did it need to be removed)? Without additional charge, they snaked everything from the roof until everything worked fine.

You can decide from my experience if this is the plumber for you.

Ruth L.

Sadly, I have to update my previous review. I have used this company for many years, however it is no longer the 5 star company that it once was.

Last week we called for service on my water heater. Classic has repaired this same issue for us twice in the past.

I called Classic in the early afternoon. I was told the technician was just finishing up a job in the next city and would be here in 15 minutes. Over 2 hours later, I called to let them know I had not heard from him. Again I was told he was on his way. Two more hours passed before he arrived. He quickly fixed the problem and charged us TRIPLE of what we had paid in the past .

I have called multiple times asking to speak to the owner, Casey Merrell. It seemed to me I was getting the run around, however, up until now, I had no reason to mistrust this company.

It has now been a week, with no return phone call. I did not want to believe that we, loyal customers, were being taken advantage of....but lets add up the facts:

1. Lied to about the time tech would arrive, making it too late in the evening to call a different company.

2. Tech charging TRIPLE the price.

3. Owner refusing to return our phone call.

Monkeys To Go F.

Technician Joe Lawrence came out from Classic Plumbing and was very customer service oriented and speedily fixed the problem. We're very thankful for the courteous, friendly and efficient job. We highly recommend this plumbing and rooter service, to anyone who is having plumbing issues.

T N.

Super fast and efficient. Reasonable price also. Their work is nice and clean throughout.

Paul K.

Danny Ramirez from Classic Plumbing was a great professional, helped with cut & cap the plumbing line for my apartment. Reasonable price, super pleased with the job performed.