Classic Plumbing & Heating

Ralph G.

Moved into this new house called Classic to inspect furnace, they recommended replacement which I knew to be the case. Price was right at 3000. I said Let it happen. I am going to copy and paste a letter I sent to the owner Dave. Of the list ""most"" got done and I went away. Didn't want to leave a negative review but this one is earned. The following spring my AC was inoperative so I called and the tech came right out. Diagnosed new compressor assembly, thousands, I said how much for whole system and waited for his estimate. Meanwhile I called another company out and the technician immediately found the chipmunks had chewed the wire on the outdoor compressor unit. 85.00 shame on the chipmunks. I was watching youtube and saw a Classic commercial and decided the review was in order.

To:dtmasterplumber@yahoo.com

Hello David you sent me a paid receipt for my new furnace so I assume you are the man.  Thank you for the paperwork.
I have a couple issues.  After a couple days my ignitor shorted. Your technician came out timely, said it was pinched at factory need to order, tomorrow. ok.  I mentioned to your tech they left the old furnace in the crawlspace and he said he would pick it up upon part installation, ok.  Friday came and went no call, the furnace is working fine so ok. Today I went down to the crawlspace to put salt in the softener.  Let me list a couple of concerns:

Take old furnace

Light coming through wall where exhaust vented.

Furnace water drain at foot of ladder the old drain went back behind the the ladder this furnace also seems to put out more H2O possibly a mud bog where I climb in to salt the softener. (not done)

Never seen so much aluminum type tape verses sheet metal. If that's industry standard ok it seems solid and perhaps durable. Looks different. I don't know how important the cold air return is to this type of furnace but it could use a little more tape. At the bonnet in front a small gap does that make me at 92 percent? (not done)

Clean the work area, you know broom clean. It can be saddening for the customer to walk into minor mess when cleaning it up takes so little effort.  Bad JU JU  Heck there's an apprentice on site. (kind of done)

The pipe coming out of the roof or the floor in this case has been disconnected but still hanging down with small pile of sandy ash in the elbow.  I can certainly remove any troubling section in my life but when you went  out the wall not the roof (as the receipt indicates) I would  hope you will neaten and plug?

As your technician was advising me to the furnace choices I asked if the 95 percent would waste enough heat to heat the crawlspace. I pointed out it was a long ways to the end of the crawlspace with bathroom plumbing at the end. He motioned he could cut a vent in the duct above where we sitting.  I reminded the helper about cutting the vent but perhaps it got lost in the heat of repair. I have installed temp sensors in the crawlspace and the vent may be critical. (Pity fully done)

Is the intake just open? (still somewhat curious)

Just moved in this home and getting familiar and ready for winter.  I am sure your tech can resolve these minor issues and if I only discussed them with him at ignitor installation the company owner may be unaware.  Your tech was polite straight forward, I fear for the training of the young man. He to is polite and has harvestable potential.

I recently retired from business. Customer Satisfaction numbers affected profit by hundreds of thousands of dollars in corporate ""kickbacks"" then of course the real reason for our focus customer retention and word of mouth.
What bothers me most is  I want my name attached to glowing reviews of Classic Plumbing and Heating and at this point not so much.  If I need it Help a Brother out David.

Ralph
Sent from Mail for Windows 10

Ann B.

Installed a new hot water heater the day before Thanksgiving, within a 3 hour notice. The work took2 hours, and we had hot water again!
They were efficient, friendly, professional and the price was well within reason.