Classic Drains & Plumbing

Steve S.

Today I called Classic Drains and Plumbing for the first time. We often need a plumber and I like to arrange the service call early in the morning, before 8:00am. Unlike their competitors, Class Drains and Pluming is open 24 hours and James, the owner, answered the phone around 7:30am. I needed two bath faucets with diverters replaced and a cover on the shower water faucet tightened. James had Brian come to our place to do the work. He had the parts in hand and was competent, friendly, and efficient. He got the job done in under an hour. This is a good solid plumbing company that is ethical, has fair prices and is customer service focused. I highly recommend Classic Drains and Plumbing.

Susan L.

I can sum up my experience with Classic Drains & Plumbing in one word -- GREAT!! James returned my call quickly and was able to send Brian out within a half hour! Brian installed our new kitchen faucet in no time, and couldn't have been more pleasant and helpful. He even offered to put all the cleaning supplies back under the sink! Amazing. Thank you so much. I highly recommend this company.

Kathy H.

I have never used Classic Drains before, but I saw $90 for service call, vs $150+..I had to give them a try..
My water heater went out and it is 10+ years old, so I thought a new one was inevitable..When I talked with James on the phone, it seemed he thought the same thing..I told him I had left the garage door open for them, whenever they had time..Within 2 hours he called to say, he replaced a part for $25+the $90; my total bill was $116..
Now that sounds normal, but I am a single female & my ""daughter"" & I tried to fix it..He could have replaced the water heater, charged me $1000 plus, and I wouldn't have known the difference..But he ""repaired"" it for me..
I am so pleased with the affordable pricing, but more so the integrity of this company..
I would not think of going to anyone else..

Terri R.

I've found an excellent plumber and I couldn't be happier! From my initial call with James, water heater install with Brian and closing call with Alma, I received nothing but professional fair and considerate service. Classic Drains and Plumbing will be the first call I make for ALL my future plumbing needs!

Te L.

Came out to fix a leaking toilet, replaced some plumbing but didn't fix the leak. The plumber came out again but referred us to the office. The man in the office (the owner, I think) was rude, probably racist, and refused to hear our complaint. Don't use Classic Drains & Plumbing.

Judy W.

Since we do not live in the Salinas area, I was concerned about finding a plumber that would be reasonable, efficient, and trustworthy. I believe, I found my perfect match with Classic Drains and Plumbing. He called the tenant and set-up a time that was best for them. He phone me and explained what needed to be done and the cost. After the work was completed he call and to confirm work was completed. My tenants were pleased and so was I, since the cost was a lot less than was first quoted.
It is comforting that I am able to get my plumbing problems solve with just a call.
Thank you!
Judy wilson

K S.

Excellent customer service. The owner sent someone to fix our clogged drain within 2 hours. The plumber that showed up repaired the clogged drain quickly. We did contact the owner to let him know about a little bit of clean-up we had to do afterwards and he was so incredibly nice and willing to do whatever he could to compensate us for the small inconvenience. He is obviously someone with a lot of integrity, who cares about his business and taking care of his customers. Can't say enough about how pleased we were and appreciative of how attentive he was to our feedback. Would definitely use their services again and recommend this business to anyone in need of plumbing services.

Suzanna G.

It's been awhile since I've written Yelp reviews, but I wanted to take the time and do it for Classic Drains & Plumbing because of the outstanding experience I recently had with them.

My family and I recently moved and the new house did not come with a washer and a dryer. Black Friday was approaching and I thought that was the perfect time to make a trip to Best Buy and buy those much needed appliances. I asked my husband if he'd like to join me on this (big) purchase, but he, being as interested in washers and dryers as I am in mud truck racing, told me I could just go and buy anything I liked.

Well, to spare the reader from the whole story, I ended up buying a gas dryer when it turns out we didn't have gas hookups. Call it a ""mommy brain"" move (or, as I prefer to humbly call my moments like that a ""dummy mommy"" moment), but really it was not: I had heard him mention we had gas in the garage but it turns out he was talking about a gas line, not hookups. Anyhow, that's what happens when you tell your wife to go and buy anything she likes. The reason I went with the more expensive gas dryer (vs electric, which was $100 cheaper) was because I had researched the internet and it seemed that gas was more cost-effective in the long run if you do a lot of laundry, which I do with three kids in the house (um, I meant two kids and a husband, but same thing). That is if you already had gas hookups at home. My optimistic husband told me not to worry and that him and his brother would easily install the hookups themselves. Three weeks later and several ""hanging laundry around the house"" sessions (and friends who were so kind to let me use their dryer and even folded my laundry - so thankful for friends!) I concluded that if I wanted my dryer to get hooked up in this decade I needed to call a plumber (plus, I didn't want to risk blowing up the house having the rookie husband and brother-in-law do it). I asked around and was highly recommended James with Classic Drains & Plumbing.

I called James and told him about our situation and asked him if he would be able to give me a quote over the phone. I knew plumbers were expensive when it came to gas and was scared to hear a huge number. But I was also so desperate to have my dryer hooked up and, thinking that I already missed the return window and that the store would not honor Black Friday sale prices, I was prepared to pay whatever that amount was going to be. Before even giving me a quote, James straight out told me that several years ago in California, gas indeed used to be much cheaper than electricity and it would have totally been worth it to have a gas dryer, but now with gas and electricity prices being pretty similar, it is not worth it for me to hire him and if I could get the dryer exchanged for an electric one that would be the best thing he could recommend. Wow! I could not believe it, a vendor telling me not to hire him because it would be better for ME? I have not encountered such honesty among service providers in a very long time! Just in case I could not get my dryer exchanged I did ask him to give me a rough estimate anyway, which he did explaining that it could be more or less than that depending on how far the gas line needed to go and how much work actually needed to be done, which made me even more amazed he was being so honest with me and willing to not have this potentially high-paying job.

Long story short, I called Best Buy and they were very nice to do an even exchange. I didn't get the cheaper electric dryer model but got a one level up, which is still totally worth it considering that if I called some other plumbing company they could have just taken advantage of my naivete in the plumbing business and sold me their services. Although, James did not end up coming to our house, I was very compelled to review him on Yelp because of his honesty and integrity. I highly recommend him, because one thing I know for sure, he has his customers' best interests in mind and he's not like many greedy people out there who will do anything to milk your hard-earned cash. And one other thing i know for sure is, next time we need a plumber I am not going to look anywhere else! Thank you James for being so honest and saving our family hundreds of dollars!

Holly H.

I called and asked the guy that answered if could get an estimate. I was told, before he even asked me what the job was, that he ""didn't have time for estimates today,"" and hung up. It was for a $2,000+ job--- I will certainly not call back tomorrow. If that is any indication of what their customer service is like, I'm bringing my money elsewhere.

Jim F.

I've used A-1 four times now, twice for slow drains and once to replace a water heater, and once to investigate a possible leak. They did all the jobs very well and were very reasonable with the costs. The plumber who investigated the possible leak was in coveralls and down into my crawl space within 10 minutes of arriving, There was no leak and I couldn't believe with all the work he did that the bill was still well under $100.00. These guys are very honest and conscientious and will not sell you things or services you don't need.