Classic Aire Care

Susha M.

I have used Classic Aire Care for multiple issues. Air Conditioning, plumbing and furnace.

My most recent encounter was for a clogged drain. They were there within a few hours and quickly fixed the problem for a reasonable price. In the past, I called them when my hot water heater malfunctioned and water was spilling out and of course, this was later in the evening (around 9) on a Sunday. The gentleman that came within an hour was very knowledgeable and quickly stopped the water flow. He showed me the damage to the heater. Next day, my new one came in and I was impressed at how much care he took to make sure the lines were clear and the heater was correctly installed. He was my hero that day.

Highly recommend this company for plumbing, air and furnace issues. I will definitely be a return customer.

Tracy S.

I have used this company for over 4 years at both my home and business. Both places have a root problem. I contacted this company on a Saturday afternoon, no questions asked about price for weekend. There is only 2 people that at this house. We have two separate main drains so we do not always use that same drain. It is now a little over 50 hours and it has backed up again. Guess what no guarantee on tree roots. REALLY!!! I don't expect it to be guaranteed for very long, but within 3 days yes I would think for a regular customer of two locations. I am a business owner, this would never happen.

Anthony H.

We've had no issues since we started the twice a year preventive maintenance checks. Would highly recommend this service!

Joe B.

We had a major black water incident due to sewer backup in our basement. Discovered it early on a Saturday morning. Was referred to Classic by friends. Within a few short hours they had arrived, taken care of the problem and helped me find the access in our front yard which had been long buried. I had called several other plumbers for help and didn't get a response from most until many hours later. Classic Aire responded quickly, were thorough, professional and considering the scale of the job I thought reasonable. I would definitely recommend their services.

Julie H.

My family and I have used Classic Aire for a long time, but this is the LAST TIME. From beginning to end, trying to arrange for a Spire required repair we have been given to uninformed employee to less informed employee again and again. Called and immediately had agreement for someone to come. Three hours later--no visit. We called and they told us that we would need one of their pipe fitters, not one of their HVAC guys and that the rate was nearly double (service call less, but hourly rate much higher). I asked why they didn't call us when they realized--again, we waited 3 hours (we had a lot to do to prepare for a an international trip and were very busy). They just blamed it on the person who took the original call not understanding and that they should have called. We were down the rabbit hole at that point, so we arranged for the appointment with the pipefitter. We let them know that they would need to call me, not my husband. They documented my number, but moments after we got off the phone, they texted my husband regarding the appointment change. We called them back and explained that they were still contacting the wrong number. Then, it happened AGAIN. We straightened it out and actually removed my husband's number from our account so it wouldn't happen again. The day of the appointment, on my drive to my house from work, I get an angry phone call from someone at Classic Aire yelling at me that I had failed to check my messages the last two days. I told her that I was not aware that she had called, that we were planning for an international trip and that I had been getting a lot of robo-calls. She then continued to pound me that I failed to listen to my messages and that she listened in on the phone call when the appointment was made and that I said that I would keep my phone with me so that I would get their call; I replied by saying, ""Yes, on the day of the appointment, but I didn't think you meant I would need to keep my phone with me at all times for the last week while we waiting for the appointment day."" (Besides, they could have texted me, which they obviously knew we were getting). Regardless, she then informed me that our 3 o'clock appointment rate would double at 4:30 p.m and she wanted to know if I still wanted someone to come. ???? I asked her why they would have ever made an appointment with me at 3:00 o'clock (assuming they even showed up on time) when the rate would double in 1.5 hours. ""Well, that's why I was calling you!"" she barked. I could not believe her tone. So, I said, ""Clearly, you find me really bothersome and don't want my business."" She said, ""No, I just want to know if you want this guy to still come out--he is waiting to hear from me!"" I just said, ""No thank you"" and hung up.

Let me add that the last project they did for us left our yard completely torn up and not even mowable. They just said it wasn't their problem because our yard was too steep. Oooooook. I guess Classic just doesn't need people's business anymore. They can clearly pick and choose who they provide quality customer service, too, and who they do not. I don't recommend them.

Matt R.

Called up Classic Aire Care when i heard RotoRooter's astronomical estimate. They were out here within 2 hours of the call. The coolest part is I received a text message with a photo of the technician (John Perry, 5 Stars) and a little bio for him. He was finished within the hour. Everything has been emailed to me. very seamless process. I will be calling Classic Aire Care in 2 years when the tree in the front yard gets a little big and inevitably causes the same issue.

Geoffrey W.

My AC went out on one of those lovely 100-degree days we had in July. It was early evening, right around the time of day that my brick home turns into a brick oven. Classic Aire was great, getting somebody out to me quickly. It was an expensive repair--no doubt, but it's an older unit, and it was after-hours. By signing up for a service plan, I got enough of a discount that the service plan paid for itself, and I still saved a good deal of money.

The kicker, and the reason I dug through my memory banks for my Yelp password, is that the company just called me to say they were reviewing the bill, and the technician mistakenly applied the discount. I should have been eligible for another $160 off. I was already happy customer; now I'm an ecstatic plan-holder. Also, I don't blame the technician at all; he was working in the dark. I'm more just impressed that a company would call me nearly a month later to give me back money.

Jeff C.

If you want to be totally ripped off...call these people.

While they seem to work on creating an image of professionalism, they couldn't be further from it. They are skilled at price gouging in the worst way. I am so dissatisfied, I am thinking about calling a local news station investigative reporter. $175 per pound for Freon versus the company we moved to that charges $51 per pound. Need I say more.

Update 7/2/18. We complained to their president. A company that cared about customer service would have responded...right? No return call - ever. Telling everyone I know!

Mike V.

I recently had one of their plumbers come out to do some work on my home. It's easy to tell when someone is giving you straightforward, honest info/diagnosis versus someone trying to sell. The plumber there gave me a few possible options on directions to go with the repair rather than sell me services that were overkill or unnecessary.

Pickett L.

Excellent service from these folks over the years! Always responsive. Always reliable! Accountable for their work, always.