Classic Aire Care

Geoffrey W.

My AC went out on one of those lovely 100-degree days we had in July. It was early evening, right around the time of day that my brick home turns into a brick oven. Classic Aire was great, getting somebody out to me quickly. It was an expensive repair--no doubt, but it's an older unit, and it was after-hours. By signing up for a service plan, I got enough of a discount that the service plan paid for itself, and I still saved a good deal of money.

The kicker, and the reason I dug through my memory banks for my Yelp password, is that the company just called me to say they were reviewing the bill, and the technician mistakenly applied the discount. I should have been eligible for another $160 off. I was already happy customer; now I'm an ecstatic plan-holder. Also, I don't blame the technician at all; he was working in the dark. I'm more just impressed that a company would call me nearly a month later to give me back money.

Jeff C.

If you want to be totally ripped off...call these people.

While they seem to work on creating an image of professionalism, they couldn't be further from it. They are skilled at price gouging in the worst way. I am so dissatisfied, I am thinking about calling a local news station investigative reporter. $175 per pound for Freon versus the company we moved to that charges $51 per pound. Need I say more.

Update 7/2/18. We complained to their president. A company that cared about customer service would have responded...right? No return call - ever. Telling everyone I know!

Mike V.

I recently had one of their plumbers come out to do some work on my home. It's easy to tell when someone is giving you straightforward, honest info/diagnosis versus someone trying to sell. The plumber there gave me a few possible options on directions to go with the repair rather than sell me services that were overkill or unnecessary.

Pickett L.

Excellent service from these folks over the years! Always responsive. Always reliable! Accountable for their work, always.

Matthew R.

They weren't the cheapest, but based on previous work they did I went with CAC for my sewer lateral replacement. They said it would take two days and that they wouldn't kill my tree. It took six weeks, they killed the tree, and they don't seem to have even tried to fix the lawn or the planter they destroyed in the process. I might overlook any and all of this, except that they also were completely non-communicative throughout the entire job - I had no idea when people were going to show up and start messing with my sewer, which they started on the ONE DAY I told them to NOT show up. On the up-side, the sewer IS fixed - But I'll never call them again.

R F.

I bought a home in December and in January the heater went out on us. We called Classic Aire because of they had installed the heating and air system back in 2010. As new homeowners: we wanted to stay with the company that knew our HVAC system. The heating repair man was fast and courteous and explained these issue. The HVAC repair person recommended that we purchase a service plan for the HVAC and Plumbing that offers maintenance and inspections. He also stated that the plumbing inspection would be scheduled within a few weeks of sign-up of the contracted service agreement. Several weeks later in February, I noticed water on the floor near the water heater and realized that our water heater safety valve was leaking. We called for a plumber from Classic air and he replaced the safety valve. The next day there was water on the floor again leaking from the safety valve that was just replaced. Again the plumber came out and replaced the safety valve again citing possibly a bad replacement valve(understandable). Again, water on the floor. Though he had tested the expansion tank, he recommended replacing the tank at an additional cost. A day later, valve is leaking again. The same plumber came out a third time and said the air pressure needed to be adjusted in the expansion tank, which he did and by this time I had my doubts as to the abilities of this plumber. A week later and the valve is still leaking...Mind you, I had to pay for 2 separate calls and installation of expansion tank and valves, though I was not charged for the other 2 calls. This time a senior plumber was called out and I was told that the main line pressure regulator needed to be replaced. This was now going to cost me an additional cost for parts and labor. My issue is that the first plumber didn't seem to know what they were doing and was just throwing parts at the problem that now cost me close to 1000.00 for a simple problem that should have been fixed for far less as the expansion tank did not need replacement. This should also have been fixed in far few house calls or by the second time out if not resolved the senior plumber should have been called out. Also, when I called CS regarding an additional payment due that I received in the mail...even though I paid each time via the plumber visiting by credit card, I was told that my first plumbing inspection would not be done until November.....Sorry, but if I am a new homeowner I would expect an initial inspection like I was told my the original HVAC repairman as I was told. The plumbing service contract was of no value.

Craig J.

Started with Ryan Heating & Cooling years ago. Was apprehensive when they sold, but the service has only gotten better since. Quick to respond, diagnose and recommend solutions. I appreciate their no nonsense approach and never feel pressured to buy anything, but do feel informed of my options.

Bill S.

I called Classic Aire at 8 am on Friday12-8 because the blower motor went out on my furnace They came to my house around 1 pm and verified I needed a new blower motor and wheel, The tech checked and found the parts in Bridgeton and wanted a deposit and I said fine as long as I get the work done today as I am not willing to wait. He took my deposit and said the service manager would call with a time. Service manager calls about an hour later and said they had to order the part which was a lie and that I would have to wait til Monday. So basicly what happened was he had the tech (who thought they were sending someone else over) take a $299.00 deposit so I could not go anywhere else and then lied about not having the part leaving a senior citizen in a cold house from Friday til Monday afternoon. The tech verified on Monday that the part had been in Bridgeton.

James L.

Arrived on time, did everything neat and clean. Very satisfied with their work. Not the low bidder but the whole experience; from sales call to installation, was very good. No surprises.

Pop Y.

Worst company ever and when I try to pay the guy should have done my payment right the first time. I offered many of times to pay them and they didn't even bothered to take my payment. They gave me a receipt, then called me in September saying payment didn't go through when I had receipt and now they are putting me in collections. Worst company ever and only want money. That guy should have gotten fired then or trained better to do the job right while putting payment through.