Classic Aire Care

Joe B.

We had a major black water incident due to sewer backup in our basement. Discovered it early on a Saturday morning. Was referred to Classic by friends. Within a few short hours they had arrived, taken care of the problem and helped me find the access in our front yard which had been long buried. I had called several other plumbers for help and didn't get a response from most until many hours later. Classic Aire responded quickly, were thorough, professional and considering the scale of the job I thought reasonable. I would definitely recommend their services.

Julie H.

My family and I have used Classic Aire for a long time, but this is the LAST TIME. From beginning to end, trying to arrange for a Spire required repair we have been given to uninformed employee to less informed employee again and again. Called and immediately had agreement for someone to come. Three hours later--no visit. We called and they told us that we would need one of their pipe fitters, not one of their HVAC guys and that the rate was nearly double (service call less, but hourly rate much higher). I asked why they didn't call us when they realized--again, we waited 3 hours (we had a lot to do to prepare for a an international trip and were very busy). They just blamed it on the person who took the original call not understanding and that they should have called. We were down the rabbit hole at that point, so we arranged for the appointment with the pipefitter. We let them know that they would need to call me, not my husband. They documented my number, but moments after we got off the phone, they texted my husband regarding the appointment change. We called them back and explained that they were still contacting the wrong number. Then, it happened AGAIN. We straightened it out and actually removed my husband's number from our account so it wouldn't happen again. The day of the appointment, on my drive to my house from work, I get an angry phone call from someone at Classic Aire yelling at me that I had failed to check my messages the last two days. I told her that I was not aware that she had called, that we were planning for an international trip and that I had been getting a lot of robo-calls. She then continued to pound me that I failed to listen to my messages and that she listened in on the phone call when the appointment was made and that I said that I would keep my phone with me so that I would get their call; I replied by saying, ""Yes, on the day of the appointment, but I didn't think you meant I would need to keep my phone with me at all times for the last week while we waiting for the appointment day."" (Besides, they could have texted me, which they obviously knew we were getting). Regardless, she then informed me that our 3 o'clock appointment rate would double at 4:30 p.m and she wanted to know if I still wanted someone to come. ???? I asked her why they would have ever made an appointment with me at 3:00 o'clock (assuming they even showed up on time) when the rate would double in 1.5 hours. ""Well, that's why I was calling you!"" she barked. I could not believe her tone. So, I said, ""Clearly, you find me really bothersome and don't want my business."" She said, ""No, I just want to know if you want this guy to still come out--he is waiting to hear from me!"" I just said, ""No thank you"" and hung up.

Let me add that the last project they did for us left our yard completely torn up and not even mowable. They just said it wasn't their problem because our yard was too steep. Oooooook. I guess Classic just doesn't need people's business anymore. They can clearly pick and choose who they provide quality customer service, too, and who they do not. I don't recommend them.

Matt R.

Called up Classic Aire Care when i heard RotoRooter's astronomical estimate. They were out here within 2 hours of the call. The coolest part is I received a text message with a photo of the technician (John Perry, 5 Stars) and a little bio for him. He was finished within the hour. Everything has been emailed to me. very seamless process. I will be calling Classic Aire Care in 2 years when the tree in the front yard gets a little big and inevitably causes the same issue.

Geoffrey W.

My AC went out on one of those lovely 100-degree days we had in July. It was early evening, right around the time of day that my brick home turns into a brick oven. Classic Aire was great, getting somebody out to me quickly. It was an expensive repair--no doubt, but it's an older unit, and it was after-hours. By signing up for a service plan, I got enough of a discount that the service plan paid for itself, and I still saved a good deal of money.

The kicker, and the reason I dug through my memory banks for my Yelp password, is that the company just called me to say they were reviewing the bill, and the technician mistakenly applied the discount. I should have been eligible for another $160 off. I was already happy customer; now I'm an ecstatic plan-holder. Also, I don't blame the technician at all; he was working in the dark. I'm more just impressed that a company would call me nearly a month later to give me back money.

Jeff C.

If you want to be totally ripped off...call these people.

While they seem to work on creating an image of professionalism, they couldn't be further from it. They are skilled at price gouging in the worst way. I am so dissatisfied, I am thinking about calling a local news station investigative reporter. $175 per pound for Freon versus the company we moved to that charges $51 per pound. Need I say more.

Update 7/2/18. We complained to their president. A company that cared about customer service would have responded...right? No return call - ever. Telling everyone I know!

Mike V.

I recently had one of their plumbers come out to do some work on my home. It's easy to tell when someone is giving you straightforward, honest info/diagnosis versus someone trying to sell. The plumber there gave me a few possible options on directions to go with the repair rather than sell me services that were overkill or unnecessary.

Pickett L.

Excellent service from these folks over the years! Always responsive. Always reliable! Accountable for their work, always.

Matthew R.

They weren't the cheapest, but based on previous work they did I went with CAC for my sewer lateral replacement. They said it would take two days and that they wouldn't kill my tree. It took six weeks, they killed the tree, and they don't seem to have even tried to fix the lawn or the planter they destroyed in the process. I might overlook any and all of this, except that they also were completely non-communicative throughout the entire job - I had no idea when people were going to show up and start messing with my sewer, which they started on the ONE DAY I told them to NOT show up. On the up-side, the sewer IS fixed - But I'll never call them again.

R F.

I bought a home in December and in January the heater went out on us. We called Classic Aire because of they had installed the heating and air system back in 2010. As new homeowners: we wanted to stay with the company that knew our HVAC system. The heating repair man was fast and courteous and explained these issue. The HVAC repair person recommended that we purchase a service plan for the HVAC and Plumbing that offers maintenance and inspections. He also stated that the plumbing inspection would be scheduled within a few weeks of sign-up of the contracted service agreement. Several weeks later in February, I noticed water on the floor near the water heater and realized that our water heater safety valve was leaking. We called for a plumber from Classic air and he replaced the safety valve. The next day there was water on the floor again leaking from the safety valve that was just replaced. Again the plumber came out and replaced the safety valve again citing possibly a bad replacement valve(understandable). Again, water on the floor. Though he had tested the expansion tank, he recommended replacing the tank at an additional cost. A day later, valve is leaking again. The same plumber came out a third time and said the air pressure needed to be adjusted in the expansion tank, which he did and by this time I had my doubts as to the abilities of this plumber. A week later and the valve is still leaking...Mind you, I had to pay for 2 separate calls and installation of expansion tank and valves, though I was not charged for the other 2 calls. This time a senior plumber was called out and I was told that the main line pressure regulator needed to be replaced. This was now going to cost me an additional cost for parts and labor. My issue is that the first plumber didn't seem to know what they were doing and was just throwing parts at the problem that now cost me close to 1000.00 for a simple problem that should have been fixed for far less as the expansion tank did not need replacement. This should also have been fixed in far few house calls or by the second time out if not resolved the senior plumber should have been called out. Also, when I called CS regarding an additional payment due that I received in the mail...even though I paid each time via the plumber visiting by credit card, I was told that my first plumbing inspection would not be done until November.....Sorry, but if I am a new homeowner I would expect an initial inspection like I was told my the original HVAC repairman as I was told. The plumbing service contract was of no value.

Craig J.

Started with Ryan Heating & Cooling years ago. Was apprehensive when they sold, but the service has only gotten better since. Quick to respond, diagnose and recommend solutions. I appreciate their no nonsense approach and never feel pressured to buy anything, but do feel informed of my options.