Clarksburg Plumbing

Lynn B.

1 star is high for Clarksburg Plumbing. Leaky faucet needed a new cartridge. After 4 visits it still leaks and in the process of attempting to install the cartridges some how they broke the circulation pump on the hot water tank. They came to fix it on visit number 5 and after hearing trying to figure out what to do I asked them to leave broke.

Jane N.

I cannot express how happy we have been w/ Clarksburg Plumbing. We had a water line break underground between the meter and our house, this is the second time this has happened in a year. Our insurance company, Homeserve, sent Clarksburg Plumbing to do this second repair. Jason, Franklin, and Ruben came out today within the window we were expecting them. They were fast, professional, diagnosed exactly where the problem was, only dug up the little bit of the yard they needed to (a neat 5x2 foot segment) and they dug it up by hand, keeping the rest of the yard and the landscaping neat. They fixed the problem the same day. Contrast this to the other company Homeserve sent us the first time this happened a few months ago (PHI Group) - PHI didn't diagnose where the leak was before they drove an excavator up on our lawn and dug up most of our yard, in doing so they broke the water meter so our neighbors all lost water while WSSC had to come and repair the meter, they bent our fence all out of shape, the repair failed the first WSSC inspection, they didn't properly support the new water line or our sump pump line, and when they filled the hole back up, they broke our sump pump line which they didn't come back to repair for three days, all the while the sump pump is shooting water every ten minutes, and they left us with the lawn graded *toward* the house so we had to pay a landscaper to regrade it after they left. After this terrible experience with PHI, we are SO IMPRESSED with Clarksburg and will call them for all our plumbing jobs from now on. They were incredible.

Carey D.

My property manager recommended that I reach out to Clarksburg Plumbing to rule out a possible leak under my home resulting in an extremely active sump pump. Unfortunately, Clarksburg Plumbing does not even get a honorable mention as they did not even show up today. On his only day off today, my husband agreed to wait between the window of 10-2 for Clarksburg Plumbing to come and assess our concern. The time window came and went with not a peep from the plumber. At 3 o'clock, I called the company from work and inquired about the appointment. The woman who answered the phone said she would reach out to the plumber. The plumber called us back stating that he was caught up at a job and it would be 20 minutes, 30 minutes to 2 hours for him to come to our home. I am reasonable person and understand there are emergencies. However, it would have been nice if someone who have reached out to us earlier in the day about the delay, instead of having me call them to inquire about what was going on. We would have rescheduled. It is all about customer service nowadays and the customer service at Clarksburg Plumbing sucks. Avoid at all costs, or schedule at your own risk if you have time to waste at home all day.

Carrie H.

We had a good experience. Our master bath was leaking into the living room below. It was easy to make an appointment for the end of the week.

The plumber who came out was there right at the beginning of our 12-4 window. He was fast and polite and wore the little protectors over his shoes when he was in the house. He immediately identified the source of the problem as our shower handle and was able to fix it with parts he had with him. He also installed a new shower head that we provides, tightened a loose toilet, and snaked two sinks.

Altogether it took just over an hour and cost about $250. But they had a coupon in a recent money mailer for $50 off that we were able to use. I've paid some truly insane bills trying some other plumbers in this area before, so we were very happy with the price. We will definitely call them again next time.

Thomas K.

Great folks to work with. Professionals who do what they say when they say the will do it at a fair price. Would definitely recommend for any plumbing or gas piping project.

Lisa L.

clarksburg plumbing, what a ripped off! Their staff are friendly, that's why I always recommend to my friends until my water heater broke and need a replacement. I have a whole house home warranty, Clarksburg still charged me over $1000 for non-coverage part cost. The home warranty cost $850 a year and $75-100 for each service call. For 2 weeks passed and water heater flooded the floor, And the claim got denied. Finally, I couldn't wait any longer and found a licence plumber who could replace a new water heater for less than $1000 all inclusive.

Le T.

I had Clarksburg to replace the main line to the house. Joe was quick to come for a quote of $2,800. He said it is expensive because they have to spend $1,500 to use the ""missile"" to run the new line underground. I thought it's reasonable and agreed to have the work done. Actually when they came, no ""missile"" was used. They just used their work truck to pull the line. That part of the work was done in about 15 minutes.
I call and left a message that since the expensive part of using the ""missile"" was not needed, I think it's fair that Clarksburg gives me some discount from the amount I paid. I haven't received an answer. That's the reason I give 3 stars.

Kenny P.

Terrible customer relations, in for the money only . supply was not leaking happened to be curb box , fixed by wssc. for no charge.

Boris V.

Avoid them like the plague. Literally, don't even think of hiring them. They don't know their stuff (it took them 6 (six!) visits to my house to find the root cause of the problem) and they didn't want to finish the job when they started it. THEY QUIT IN THE MIDDLE OF THE WORKS! They simply disappeared without giving any reasonable explanation either to me and/or the insurance company which assigned them for this job. They cowardly don't answer my questions and provide no rationale for their behavior. Be aware of the way how this company works.

Kathy T.

Avoid Clarksburg Plumbing at all cost. They do NOT stand by their work. We had two water hydrants replaced by Clarksburg Plumbing in August. By October there was a crack in the faucet that clearly showed a defect in the manufacture. We called Clarksburg Plumbing immediately to let them know so they could replace it while it was under warranty. The woman on the phone told me to call the manufacturer myself. I informed her that since they bought it and they installed it, Clarksburg Plumbing needed to contact them. I had no information on who to contact. After much back and forth conversation She said she'd send someone out to the house (just to get me off the phone). I had to call back three times before they finally came, they took pictures and a week passed. I called again. They told me I owed money from the original installation and they wouldn't proceed until I paid. I proved that I had indeed paid the invoice in full ($2300.00) No apologies. I waited a week and emailed. JR said he would come and look at the hydrant. I waited another week and called him. He asked me to send a picture via text. I did. He finally came out the following week and said he'd talk to the manufacturer. I waited another week. I emailed to ask the progress. He said he'd be going to pick up the part the following week. One last email to him and he responded that the part and an hour labor to install it would cost me $400.00. Did I want him to order it. After 2 months of the runaround, he finally said that he had bought the business from his dad and couldn't afford to stand by the warranty. I am just stuck with a barn hydrant that spews water from the top instead of the spout. It is utterly useless.