Clarksburg Plumbing

Lynn B.

Call someone else! Clarksburg Plumbing came to replace a cartridge in our shower. They put in the wrong cartridge, damaged the pump that sends hot water quickly upstairs initially. And now a few months later we just had to replace a sensor because they messed with the hot water tank. We have spent close to $500 to repair damages!

Larry Z.

I first went to Clarksburg Plumbing amongst other companies looking for ""directional boring"" to install water and sewer to a building behind our house. I was told by the owner that they could do that. I got a quote. Even though it was higher than the other quotes, we accepted it because they seemed confident in their abilities and he claimed special confidential knowledge on how to do it. Well, they ended up trenching the entire project 3 feet deep and 2 feet wide for 100 feet to the unit. The trenching is a disaster as we used to deal with surface run-off during periods of heavy rains which was controlled by surface drainage systems. Now we get flooding through the basement walls of the unit. They don't take responsibility for this and say it is the nature of the work that was done. I disagree. I asked for directional boring. They don't appear to know anything about directional boring, so we are dealing with the water that flows through the trench that they created... and they just sent me a $10K+ proposal to try to stem the flow of water that flows through their trench. Their plumbing work other than that was pretty good except they charged extra to fix things they didn't do right in the first place.

Carla H.

Oh my goodness! Clarksburg Plumbing was amazing! I called late at night after discovering a broken pipe outside. They have a 24 hour call line, I opted to wait rather than go for emergency services. The next morning I got a call and by the afternoon Mason was here at our home inspecting and fixing the problem. I am so thankful for their quick response and turn around time to help us when we really needed help.

Mason was great, he was very knowledgeable and he even taught us a couple of things to better protect our home. We are very thankful for his kindness but most importantly his professionalism!

J T.

This is the 2nd time I've had to call them for a water leak. THE absolutely best plumbing company in Germantown. Honest, timely and professional.. Shoutout to Jeff!!!

Arman B.

I called clarksburg plumbing and asked for a quote to snake out the main drain in the garage.
I was quoted on the phone $275.00. The plumber never mentioned cost and after snaking the drain which took a little less then 1/2 hour he said I owed $415.00. I refused to pay and asked the manager to call me to discuss the bill and have still not heard from them.

Lynn B.

1 star is high for Clarksburg Plumbing. Leaky faucet needed a new cartridge. After 4 visits it still leaks and in the process of attempting to install the cartridges some how they broke the circulation pump on the hot water tank. They came to fix it on visit number 5 and after hearing trying to figure out what to do I asked them to leave broke.

Jane N.

I cannot express how happy we have been w/ Clarksburg Plumbing. We had a water line break underground between the meter and our house, this is the second time this has happened in a year. Our insurance company, Homeserve, sent Clarksburg Plumbing to do this second repair. Jason, Franklin, and Ruben came out today within the window we were expecting them. They were fast, professional, diagnosed exactly where the problem was, only dug up the little bit of the yard they needed to (a neat 5x2 foot segment) and they dug it up by hand, keeping the rest of the yard and the landscaping neat. They fixed the problem the same day. Contrast this to the other company Homeserve sent us the first time this happened a few months ago (PHI Group) - PHI didn't diagnose where the leak was before they drove an excavator up on our lawn and dug up most of our yard, in doing so they broke the water meter so our neighbors all lost water while WSSC had to come and repair the meter, they bent our fence all out of shape, the repair failed the first WSSC inspection, they didn't properly support the new water line or our sump pump line, and when they filled the hole back up, they broke our sump pump line which they didn't come back to repair for three days, all the while the sump pump is shooting water every ten minutes, and they left us with the lawn graded *toward* the house so we had to pay a landscaper to regrade it after they left. After this terrible experience with PHI, we are SO IMPRESSED with Clarksburg and will call them for all our plumbing jobs from now on. They were incredible.

Carey D.

My property manager recommended that I reach out to Clarksburg Plumbing to rule out a possible leak under my home resulting in an extremely active sump pump. Unfortunately, Clarksburg Plumbing does not even get a honorable mention as they did not even show up today. On his only day off today, my husband agreed to wait between the window of 10-2 for Clarksburg Plumbing to come and assess our concern. The time window came and went with not a peep from the plumber. At 3 o'clock, I called the company from work and inquired about the appointment. The woman who answered the phone said she would reach out to the plumber. The plumber called us back stating that he was caught up at a job and it would be 20 minutes, 30 minutes to 2 hours for him to come to our home. I am reasonable person and understand there are emergencies. However, it would have been nice if someone who have reached out to us earlier in the day about the delay, instead of having me call them to inquire about what was going on. We would have rescheduled. It is all about customer service nowadays and the customer service at Clarksburg Plumbing sucks. Avoid at all costs, or schedule at your own risk if you have time to waste at home all day.

Carrie H.

We had a good experience. Our master bath was leaking into the living room below. It was easy to make an appointment for the end of the week.

The plumber who came out was there right at the beginning of our 12-4 window. He was fast and polite and wore the little protectors over his shoes when he was in the house. He immediately identified the source of the problem as our shower handle and was able to fix it with parts he had with him. He also installed a new shower head that we provides, tightened a loose toilet, and snaked two sinks.

Altogether it took just over an hour and cost about $250. But they had a coupon in a recent money mailer for $50 off that we were able to use. I've paid some truly insane bills trying some other plumbers in this area before, so we were very happy with the price. We will definitely call them again next time.

Thomas K.

Great folks to work with. Professionals who do what they say when they say the will do it at a fair price. Would definitely recommend for any plumbing or gas piping project.