Clark Plumbing, Heating & Air Conditioning

J P.

Big Los Angeles company that has small branch in South Lake Tahoe. From what I've heard it was so the owner could write off his trips to his house in SLT. Used them once for regular furnace cleaning. They showed up a few hours late, which is normal for Tahoe and did a decent job. Tried using the again this past Sunday when my furnace went out Saturday night, called their 24 hour emergency line and left a message. The person answering the phone said they would give the message to her uncle. Never got a call back, even on Monday. What's the point of advertising 24 hour service if you don't even bother to call back. Ended up using someone else on Monday. Okay service, but there are better outfits out there.

Bien C.

I am here to advise you DO NOT use Clark Plumbing. The company hires employee(s) who do not have the best working ethics and respect the business relationship with customer whom have been utilizing their service since 2008.

I recently had my normal annual work done on the sewage line. First, they charged my credit card without confirming the fees. Once I confronted them regarding the outrageous charges (which TRIPLED THE NORMAL FEE that I was charged normally), they agree to credit a portion of the charge.

Three weeks later, the same problem occurs again. This time the technician Matthew, told me he will charge for another service fee, which is $109. I told the office manager ""do not come out if you are charging another fee for the same problem that required attention 3 weeks ago"". Next thing I know, Matthew left a message stating he would charge, and he believes the problem is the pump. I reviewed the original work order, and nothing was mentioned about the pump being too old. Matthew estimated the pump will cost about $1200. What made it unethical and questionable is he didn't even inspect the problem just yet. He already made up his mind that the pump is the main reason.

Right there, I knew I am getting screwed by a plumber. I picked up the phone and called Summit plumbing. The technician came out and fixed the problem. Apparently, there were tampons clogging the pipe. He removed them and charged $108.

I was so upset and I called Clark Plumbing to make my complaints. They would not let me speak to the owner. They told me the owner will call me back. 2 weeks later, still no one from Clark Plumbing contacted me. I attempted to call in several times and they basically ignore me.

Why would anyone send business to these guys? I hope the management reads this review and have the decency to call me back.

Rick C.

Had to replace heater exhaust pipes because of age and white residue accumulating around the joints. The finished work resulted in an above roofline extension greater than the original. This outcome was not communicated to me before the work began and I questioned it. CG said he could not get a shorter piece of exhaust pipe. I showed concern that the extra length was going to cause condensation of water moisture in the heat exhaust and drip down the exhaust pipes. On cold winter days/nights a small dribble of water runs down the exhaust pipe. (No it's not coming from any gaps around the pipe at the roof as that was sealed twice after the original work.) I wrote a letter explaining the problem and, like the numerous phone calls, never received a response.
Have had other shoddy work done at different time; kitchen faucet replacement and heater ""servicing"" They do not have the most knowledgeable people working for the
I GUESS I FINALLY LEARNED MY LESSON..

Ella K.

Had them replace a faucet and fix a boiler problem. Got same day service. Paid about the same rate (slightly less) as the other major plumbing company. Faucet took longer than I thought it would (plumber seemed confused by the new puttyless install). Polite. On time. Boiler fix leaked a bit.

Eve B.

Did a google search for heat duct cleaning in the area and these guys came up. Called their office and the girl on the phone said nope sorry we don't do that. I hung up, checked their website one more time because I felt crazy and read ""Air Duct Cleaning"" and ""Heating"" repairs. Called back and asked again ""so, you don't provide the services listed on your website?"" She said ""no, we don't at this time."" Uhhh.... I'm very confused. Edit your damn website if you don't offer those services anymore.

Al B.

We got to our Tahoe vacation house Friday afternoon, and found that our thermostat had failed since the last time we were up. It was freezing in the house. Of course, it failed during the coldest week Tahoe has seen in some time. We found the toilets frozen solid. Fortunately, the water had been off, because when we turned on, water came pouring out of our first floor ceiling in the kitchen and bathroom. We quickly turned it off before too much damage was done. Too late to expect anyone to come out that evening, so we hunkered down without water for the evening. We used the interweb to find a plumber that worked weekends. We called but got the answering service.

We called Clark at 8 a.m. Saturday morning, and they said they could send someone out by 1 p.m. Receptionist was pleasant and courteous. Technician, Tom, showed up around 11 and procceded to look over the design of the house, where the water had poured through the ceiling and walls, and the best place to look for the break. It was obvious the break was in the upstairs walls or first floor ceiling, but where? Looked to me like it could have been in a number of places. Tom found the spot he thought would be the best place to start. He cut through the drywall in the bathroom ceiling, and BINGO, found a broken pipe. He proceeded to fix the break, then turned on the water, and quickly heard a second leak sraying inside the wall. He cut through the drywall and repaired the second break. He then turned the water on again, then checked the entire house, washing machine, bathrooms, etc, looking for additional leaks. Once convinced that everything was okay, he cleaned up the drywall mess and proceeded to replace our thermostat, and made sure the heater was working properly.

Tom was very knowledgeable, efficient, thorough, professional, and very clean. He put on and took off boot covers each time he entered or exited the house, placed tarps to make clean up easier, and vacuumed up after he was done. He was all done and gone by 1:30ish. The total cost for parts and labor was very reasonable and service was excellent. We would not hesitate to call them again.

Adam S.

Very disappointed. We called for an estimate to fix a few things while our new house was in escrow. The estimate was for about $1500. Most of the other quotes were in the $350 - $1000 range.

After some time went by we got a bill in the mail for $90 for writing us an estimate. Seriously?!?!?!? We were never told that getting an estimate would cost money and we never signed any invoice or anything. Despite that, they keep calling and asking when we are going to pay.

I recommend Rudy's Plumbing, Bob's Plumbing, Drew's Plumbing or Nixon. Avoid Clark!!!!

Alan D.

We had Clark out to our cabin to service our heater. It was working fine before they came out, and it has not worked since. They came out for a follow up, but misdiagnosed the problem. They do not return phone calls and have completely denied that what they did caused the problem. I'm out $800 based on what they charged me, and I am going to have to pay another $8,000 for a new heater. I threatened to report them to the Better Business Bureau, and they still never returned my calls. I had to make a special trip to Tahoe to winterize our cabin so the pipes didn't burst. We've been without heat for two weeks, and Clark has still not called me back. DO NOT use Clark under any circumstances.

Christen B.

I just had my furnace replaced by Clark Plumbing & Heating and they did a great job. They were on time, very clean and did a great job. And I'm saving on my Utilities!

Daniel B.

Our furnace went out, and I was afraid we would need a new one. (Our furnace is 20 years old). Clark came out and changed an internal fuse that I didn't even know existed, showed me what to do if it ever happened again, and left a spare fuse for us. The only reason I didn't give them 5 stars is I'm not a fan of having a 2-3 hour window where I have to be home and waiting for them. That is my least favorite thing ever.