Clark County Plumbing & Drain

Nate J.

We had CCP to our home in August for a main sewer blockage. They came out a few of times on short notice. The first initial snaking didn't fully clear it, and we had them come back (twice) to power jet the sewer line. The first two times they came out, it was mainly Chris, who was punctual, professional, and polite. I was pleased with the service and how quick they came out. He even gave us an extra root-x treatment.

We had another backup two weeks later and CCP came out last minute and on warranty to re-jet the pipe. Unfortunately, during this visit one of their guys decided to jump over the fence instead of walking around to the gate. In doing so, he broke the top off of one of the pickets. He tried to cover it up by attaching the piece with silicone caulk. When I came out of the house to say something, he was defensive and rude. I talked with the supervisor who said he'd talk with him. The experience made a pretty strong impression on our experience with CCP.

After I initially posted this review, the owner Mike called me right away to make things right. He let me know that they had other issues with this person who had since been let go. He offered to have the fence fixed this week. I'm pleased that he reached out to take full responsibility for the actions of an untrustworthy employee.

Noly Z.

Patrick came over within 10 minutes and was professional and did a great job. He even did extra work by replacing a a valve and didn't charge extra. I highly recommend Clark County Plumbing and Drain!!! Thanks Patrick!!!

Elena K.

The worst experience with any ""professional"" facility by far! For starters, the technician, Patrick, was eager to up-sell me on anything and everything. I went through a home warranty company, and he mentioned several times how much he hates dealing with warranty companies and how it would be in my best interest to just pay out of pocket. No thanks. Also, it took a MONTH to get my bathroom faucet; took 3 weeks for Patrick to drop it off, and when he did, it was the kitchen faucet. I needed a bathroom faucet. So that took another week and many phone calls on my part (Clark Co plumbing never bothered to follow-up with me). It's unbelievable to me that my bathroom sink was not functional for a month due to such poor customer service.
Finally, a month after this ordeal began, I asked Patrick to drop off the faucet before I went on vacation, then come back to install it upon my return. He stated no problem, he'd love to make it right by me due to the ""inconvenience."" Yet when he dropped it off, he stated there would be an additional charge for him to come back and install it at a different date. I was appalled. I left a message with the office, no response back. This is a company to stay away from, especially if you're going through a home warranty company!

Scot D.

Contrary to other reviews I'll report a pretty unsatisfactory experience. Starting with an appointment, I arranged to be home for. An hour late, I got a phone call telling me they ""might make it"" that day.
I had given them a written description of the work I needed. When the plumber arrived, the first question he had at the door was, ""What are we going to be doing for you today"". Completely unprepared.
Dealing with a well, tankless hot water, and recirculation, our system is a bit complicated (hence the written scope prior to services). Honestly, the first words from his mouth walking into the mechanical room was ""we don't work on those"" (referring to the tankless heater in this case). He went on to explain how the system worked (which was quite opposite to what the manual explained)...etc, etc. So the visit to that room was a disaster. On to the filter system.....
Seriously pulling a used plastic coke bottle from the truck, he promised to get the water tested and make some recommendations.
He left with promise to send back a quote on the repairs and water filter recommendations. Never to hear from again. No matter, won't use - but a wasted day and week waiting. Cannot recommend. I had a bit better experience with Simpson.

Harvey D.

I was very impressed by Clark County Plumbing.

After dealing with a different company who booked us nine days out and cancelled two days before our appointment for an emergency appointment that was considered more important (which still baffles me you can plan an emergency for two days away), Clark County Plumbing was prompt in calling us to book and arrived in less than 24 hours.

Andrew was friendly and professional. Costs were clear up front (we had a co-pay through our home warranty) but he did everything he could to fix the problem before making it a private expense. Luckily he managed to fix our drains and no extra costs were needed.

Very impressed. We will definitely be calling them again (knock on wood) if we ever have plumbing issues.

J K.

BEWARE......this place has a rediculous $300 after hour fee. Cmon....your not brain surgeon's!

Gary C.

I liked the service and expertise. A job well done. However be careful about accepting the job estimated cost. Was quoted $750 to install a hot water heater. I furnished the new tank, even had it setting in place. Just hook it up. Parts came to $23.12. after a 39 dollar coupon, I paid $711 in labor cost, tax not included. The job took 3.5 hrs max. $711/3.5 = 203 per hr. I get 95-125 per hr, but 203 per hr. Just a bit excessive.

Matt H.

I had a clogged toilet that requires an auger. The service was very friendly. They were able to schedule me in within a couple hours from the time I called. They were quick, and did a good job, cleaning after themselves, taking off shoes inside my house. But they were a bit pricey than some of the other firms I called.

Amber H.

I highly recommend Clark County Plumbing! They have earned a customer for life and if I could give them 6 stars I would.

I have had 2 occasions where we had plumbing emergencies and both times they were at my house within hours of calling them. I dealt with Aaron the first time for a leak in the house and Patrick and Chris the second time for an issue outside. Both times they were highly professional and went above and beyond to get my problem solved in a timely manner even when the problem was a challenging one to get fixed.

The first time we had a leaking toilet but we didn't know that. All we knew was our daughter's closet floor was soaked and getting moldy and the basement ceiling was starting to droop. Aaron found the leak right away after asking a few questions and looking around and was able to get the problem solved quickly. We had him come back and install 4 new toilets for us and he did a superior job and did not leave one speck of dirt or mess. You would never have known we had any work done in any of the bathrooms. The plumbing in the walls was a bit challenging on a couple of the toilets but he took the time to do the work right instead of rushing through it.

The second time was just today - We had a leak in our main water line feeding the house. Patrick and Chris went out of their way to find a solution to get us water again even though the pipes in the ground were originally installed horribly and used various kinds and sizes of pipe which made the repair all but impossible without replacing the entire main line. At first it didn't look like there was a way to rig a temporary fix but Patrick continued to brainstorm about it until he came up with a solution and drove back out to my house to do the repair so I could have water again. He is the kind of worker every business needs!

I will be having them take care of all my future plumbing needs including the permanent solution of replacing the main line that goes from our well to the house. I will be recommending them to all of my friends and anyone I meet that needs a plumber.

John L.

Call Clark County plumbing probably about 8 months ago. Brad came out and gave me a very fair bid. Unfortunately I did not go with them at that time I ended up having replace my main water lines.

However on another note, my wife was insistent that I change out the faucet and handle for our bathtub, as I'm doing it I'm telling my wife that I am NOT a plumber. After 5 hours and screwing up the rough-in and the actual copper faucet called around to see who I can get to give me an estimate to repair my bathroom. Nobody would make time for me except for Clark County plumbing. When Brad returned he made a very good diagnosis of the problem and completely work with me because of my tight budget.

From this point on I know no other plumber As long as Brad stays with Clark County plumbing, I'll stay with Clark county plumbing...they earned my for loyalty