Citywide AC & Heating

Joe P.

This company is awful. I recently had my home remodeled after a fire. The general contractor used them for HVAC, plumbing, and electrician work. I will break each issue into separate paragraphs if you care to read. Possibly the worst experience I have ever had. I would not let them touch your house. For your information I don't return things, complain, or write reviews. I am laid back and to be honest this is extra work for me. Although, this review is warranted and needed to save others from horrible contract work.

My first complaint came when I had the internet and cable installed. I told them that they hadn't returned the house to the preexisting condition. They left Ethernet cords without plastic connectors attached and didn't have cable run to the outside area. I was charged by my provider to install this. Citywide said it was not their responsibility and my cable provider said new houses already have this installed. Secondly, there was no Ethernet cord running from my daughters bedroom. I made them aware of this fact about 3 months ago and this job has still not been complete. Also, I find it funny that I have over 30 Ethernet cords running to my hub area but only 7 ports throughout the house.

The next complaint comes with the electrical work. I had certain outlets quit working only a couple of months after installation. The dishwasher breaker kept tripping, a gfi outlet flashing red, and the outlet in my living room didn't work. It took about 4 different trips for this to be fixed which was over the span of 2 months. I also asked for the dishwasher to be properly installed which was never fixed even after several requests. It was never mounted correctly and wobbles every time you open the door. I adjusted the legs but they never screwed the mount into my counter tops.

The next complaint has to do with the air conditioning and water heater. When I first moved in all of the water smelled like rotten eggs. I was told to just run the water for a few hours and it would go away!! HAHA.. Anyways, I tried this with no luck. I researched this issue and it is caused by them never flushing or treating the system. I had year old water sitting in the tank growing all sorts of hazardous things. I then had issues with the pilot light not staying lit. After 2 weeks they decided to install a new water heater (not for free). My garage was a mess! It had metal shavings and black debris left behind. They even used a cardboard box to kneel on and just left it after they finished.

To continue down the plumbing road I had three faucets that were installed incorrectly. The hot water and cold water were reversed. After they came to fix this the faucet started leaking behind the shut off valves. So my drywall and expensive vanity were soaked. It then took them two weeks to come replace the shut off valves. I had fans and extractors running the whole time. It was funny because the water was still leaking even when the fans were going. The boss of the company came to look at this problem. He didn't even fix it he just said someone would be out later in the week. Again this took two weeks to be repaired. My vanity was half ass remediated and I still have large holes in the dry wall where they should have put foam to seal the piping.
My daughters shower also had the hot and cold water reversed. To access the shower they had to cut into the drywall from the master bedroom. They have done this twice already. Both times they have tried to refloat and paint. I'm rolling my eyes now. The last time they came out they shattered my glass bedside table. No note, phone call, or email. I found out when I looked under my bed and dresser to find glass shards everywhere. :)

My last issue has to do with the HVAC services. My air conditioning quit working and their solution was to install another unit(not free) . After the installation it only worked for a few weeks. It quit working and they came to fix it again. I went into the attic to change the filter recently and there is old voltage wiring half ass wired together laying on the walkway. It looks like they needed it longer so they just tied in a longer piece. The piece is like 7 feet too long. The boss of the company told me not to worry about it and shoved it under the unit. After looking closer at the attic I see where they didn't uninstall any previous piping and some wiring from the previous units. The boss said we could do that if you want.........

To summarize I would say that you are better off choosing anyone but this company. Good luck my friends.

Courtney C.

Very unpleased with all encounters I've had with this company. Had my condensation line get clogged, called them for help. They came out, incorrectly blew out the lines which resulted in me paying over $200 for nothing. Had a coil leak later on and called them for help again. They came and changed the coil for $1800 and left me with large air leaks around the unit and my condensation line still clogged. Called them back during work hours to ask for them to come help unclog my line and patch the hole and they couldn't fit me in until the next day. I ended up having to get another company out and pay $300 for him to repair some of their errors...then city wide finally came to patch the holes they left and the tech they sent was condescending and half-assed the work. Sorry to say, but I would use a different company if you want something done right the first time. I'd give less than 1 star if I could. The techs seem untrained and don't care about the quality of their work. Also treated me like a "dumb female" when I asked questions.

Mike F.

Thank you to Cody Acuff and City Wide Services. Our a/c compressor went out Thursday of last week. We spent a good part of the day Thursday and Friday getting estimates for repair. Many places were trying to sell us a whole new system, when our system is only 9 years old. Cody and City Wide gave us a more affordable option to replace the entire outdoor unit and convert from R22 to R410-A Freon. During the repair process Cody identified an issue in the copper supply line that has been there since our home was built and the a/c was installed. This kink/restriction was limiting the amount of Freon that could pass, thus working our compressor harder. Cody and City Wide were very knowledgeable, honest, and professional. They are also a smaller local company that doesn't price gouge and are very reasonably priced. I would highly recommend them for your a/c and heating needs.

Lori C.

I used Citywide AC to replace the AC in my mom's condo. I don't live locally so this recommendation came from a friend, and while we have had some issues (house will not cool down to the temperature that the thermostat is set to), I have been pleased overall with the way Michael has been more than willing to do all he can to help find and remedy the issues. They were able to get us on their initial schedule to replace the AC unit promptly, and even with their extremely busy schedules, they have worked us in to do additional troubleshooting (replacing the thermostat, replacing copper wiring, running additional system tests, etc). We are still investigating, but at this time, I am confident that the problem is not with the work of Citywide and I am also confident that they will continue to work with us on the troubleshooting.

Cori R.

My AC was going on and off for several days so I called City Wide. Mike took time out of his day on Sunday, Father's day to check out my unit. The motor had gone out and needed to be brought in from another location. He was back on Monday early in the afternoon to finish the job.

It only took half an hour to finish the install and now my house is perfectly cool once again. City Wide does fantastic work. They are very responsive and go out of their way to help their customers out. Several of my family members throughout Austin use their services. On top of that they have extremely good pricing and are honest people.

Ashley L.

City Wide just installed a new AC unit in our house and the service was excellent. We called 5 other places and no one else returned our phone call, but City Wide came over immediately and spend 2 days fixing our issues. Really impressed with how timely everything got finished and with the hard work those guys put in. I would definitely recommend them for future use and want to thank them for everything they have done for us!

Thanks again Cody for everything!

Robert G.

I can't say enough good things about City Wide AC. My system stopped working and I called right at the end of the day. Mike the owner came over to my house after hours to help. The news was grim. I needed a whole new system. Mike knows how serious a decision that can be in time and money. We went over options like old friends without the pressure of a hard sell. When I picked the system I wanted he scheduled me immediately. His team worked like an Indy 500 pit crew. Fast, fast, fast. They completely removed my broken unit, replaced it in a couple of hours and I was cool again. They may have left my house cleaner than it was before they came! Mike personally went over all the paperwork and hardware to make sure I had every question answered before he left. Everyone hates a broken AC, especially during a Texas summer! The guys at City Wide AC really hate a broken AC and will move mountains to get you cool and comfortable again. Mike is definitely my "AC Guy". Please do yourself a favor, call City Wide and make them your "AC Guys". Stay cool.

Randy B.

They replaced my broken thermostat, and explained how it works to me. At first the installer didn't realize that he could wire it the way I wanted, but after I asked him to give it a try it he managed to do it, so all ended well. I would hire them again.

David M.

Highly recommend City Wide for fast and great service. Mike and Leo were professional, prompt and gave excellent service. They arrived ask what was wrong and fixed the issues within minutes. The guy are the ones to call if you want to stay cool.

pam c.

The techs were helpful and polite. We had them come out to clear our AC condensate line, which had become badly clogged. They were clearly invested in getting the problem worked out and actually showed joy when they finally fixed it. Lol! They took off their shoes even when constantly having to go out and in, so they wouldn't get our carpet muddy (it just rained last night). We'll call them again if we need them for sure.